Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2 days |
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One Midtown Luxury Apartments
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2 days |
Dear Resident, thank you for bringing your concerns to our attention. We want residents to enjoy the comfort of their home and our team is always happy to help make that happen. Please reach out to our manager directly at [email protected] to go over the pest control options that we have available, and how we can help make things right for the inconveniences that you have faced. We hope to hear from you soon. Sincerely, The One Midtown Management Team
Dear Resident, thank you for your review of One Midtown. We're glad to hear that our staff has shown dedication towards making your time with us nothing short of wonderful. If you should need any assistance during your time in our community, please stop by our office. Sincerely, The One Midtown Management Team
Thank you for sharing your feedback with us. We're sorry to see your customer service experience has fallen so far below our high standards of resident care. We'd appreciate another chance to improve upon our communication with you by speaking in person. If you're willing to try again, we invite you to stop by the office so we may have an opportunity to talk through your concerns. We look forward to working together towards a resolution.
Aw, that's so kind, thank you! We're thrilled to see you're loving your home here at One Midtown, and we truly appreciate the time you've taken to share these kind words! It means so much to our team to know you're enjoying our community events, and we sure hope to see you at our next one! We can't wait for you to take advantage of our pool once the sun starts shining again! Should you ever have any questions or concerns, please feel free to stop by the office. We'd be more than happy to help you!
Thanks for the wonderful feedback! We're thrilled to see you and your furry friend feel right at home here at One Midtown, and we couldn't be more grateful for this positive review! We want to make sure you and your pup continue to enjoy an exceptional experience with us, so please do not hesitate to pay us a visit here at the office should you ever need anything. We'd be happy to help you!
Wow, thank you for this glowing feedback, Alexia! We're honored to have you as a long-time, valued resident here at One Midtown, and we couldn't be more grateful for the time you've taken to share such kind words toward our community! We sure hope to see you at our next event, and we encourage you to continue taking full advantage of our luxurious amenities! Thanks again for the lovely review, and please do not hesitate to stop by the office should you ever find yourself in need of any assistance. We'd be happy to help you!
Wow, thanks for the glowing feedback, Jennifer! We're thrilled to see we were top contenders up against your own home, and we couldn't be happier to know you and your pups have loved being a part of the One Midtown family. We sure will miss having you guys, and the time you've taken to share this wonderful review is truly appreciated. Thanks again, and please feel free to contact us here at the office should you need anything. We'd be happy to help you!
Wow, thank you for the glowing feedback! It makes us so happy to see you're loving everything about your home here at One Midtown, and we truly appreciate the time you've taken to highlight all of these wonderful features of our community. We're thrilled to have you as a resident, and we want you to know you're always welcome to stop by the office should you ever have any questions or concerns. We'd be happy to help you!
We are very sorry to see you do not have a higher opinion of our community at this time. Our policies, as stated in your lease agreement, do include a 60-day written move-out notice, which is a common procedure among many apartment communities. However, we understand if you still have questions, so we urge you to please contact our office directly so that our team can help address your concerns. Thank you for having taken time to leave us your feedback and if we do not hear from you, we wish you well in your current and future endeavors.
Wow! We are blown away by your kind words regarding your experience here at One Midtown. Our team works hard and we are happy to hear that we are appreciated. Don't hesitate to give us a call if there is anything else we can do for you!
We would like to take the time to thank you for leaving One Midtown this delightful review! Our team works hard to ensure that all of our residents experience luxury and great customer service and we are proud to hear that we have achieved this. We're happy to hear that you are happy - have a great day!
It is our hope and mission that residents feel comfortable in our community. We are glad to hear you are loving it so far! Thank you for taking the time to pay us your compliments and please feel free to get in touch if your experience is anything less than satisfactory.
We are humbled by this lovely portrayal of your experience in our community. Thank you very much! The comfort of our residents is a top priority for us, so we're thrilled you've been enjoying your home and that you've had such a great experience with our team. Please don't hesitate to get in touch with our team if you have any suggestions for improvement or if you have any issues in your home.
Welcome to our community! We are delighted to see that you have enjoyed an excellent experience here since you moved and we hope to continue providing you with a hassle-free lifestyle. Thank you for your kind words and if there is anything we can do to help make your experience here even better, please don't hesitate to let us know!
It is always a priority of ours to treat prospective residents, current residents, and guests with the utmost care and respect. We are so glad to hear that you have enjoyed your experience with us so far and we look forward to continuing to provide you with top-notch service. Please feel free to come to us if there is anything we can do to make your stay here more comfortable. Thank you for your positive review!
We are dedicated to providing the best service to our residents, and are so excited to know that you're loving your home and community! Thank YOU for choosing us!
We're sorry to hear that your experience with our community has fallen short of your expectations. Our team is eager to mediate issues between residents whenever possible. We do maintain an open-door policy and encourage residents to come speak with us about their concerns so that we can offer help in addressing them. In addition, the upkeep of our homes is a top priority for us and we do address maintenance issues as promptly and thoroughly as possible. It is stated in our lease that residents will be held responsible for any cleaning or repairs needed to return a home to move-in ready condition and we are available to answer any questions regarding move out procedures or account balances. We sincerely want you and each of our residents to enjoy their homes to the fullest, so if there is anything that we can help you with at this time, please feel free to reach out to us here in the office at your convenience. Thank you.
Thank you so much for your review! We're thrilled to know you are so happy with your home, and the amenities, quick response time of service requests, and our proximity to anything you need locally. Thanks for loving where you live and sharing your experience! - The Team at One Midtown
We are so happy to see you have found your time with us to be worthy of three-stars! While we understand your decision to move, we assure you that our rent prices are fair in comparison to the local market. We are very sad to see you go but wish you nothing but the best in your new home. If you have any lingering concerns, please reach out to us directly. - The Team at One Midtown
We are so happy you're loving your home and amenities with your furry best friend! We hope to see you both around the community soon! - The Team at One Midtown
We're sorry to know that you wouldn't recommend us. We just came under new management and hope to meet your expectations regarding the pool and outdoor furniture. We understand that this can be frustrating and we would be happy to look into the items related to your apartment by placing a work order. We want you be to happy with your home and we hope that you will give us a call at 910-793-5777, send us an email at [email protected], or come by the office so we can help. -The Team at One Midtown
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702
2 Units
A1
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866
4 Units
A2
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1,080
2 Units
B2
N/A
1,229
4 Units
B3
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1,241
1 Units
B1
N/A
1,380
4 Units
C1
One Midtown embodies the best Wilmington has to offer. With plantation-style architecture and craftsman-style details, the property pays homage to the grand, natural beauty of the area and celebrates Southern elegance at its finest. Our pet friendly community reflects all of historic Wilmington’s coastal charm and marries it with modern features and thoughtful details designed to make living at One Midtown a real pleasure. One Midtown boasts well designed one, two and three bedroom apartment homes featuring stainless steel appliances, granite countertops and washer and dryer. Enjoy a relaxing afternoon at the pool and outdoor kitchen with friends or take advantage of our hammock garden and state of the art fitness and cardio center. At One Midtown, we make every effort to provide residents with a cherished apartment home that is unrivaled anywhere else. Contact us today for your private tour! Move in Today
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One Midtown Luxury Apartments