I have lived here for over a year, and am pretty disappointed with the office staff. I had locked my garage door opener in my garage, in my car, and lost the garage key, and they told me they would get to it sometime later this week. Just because they can walk to work doesn't mean everyone can!! We were also told that we would have a garage door opener included with our keys. There was not one, and they thought we were lying! We were charged to buy a new one. Another thing, I have asked for a copy of our lease multiple times over the past year, and have not been able to get it. It seems that there is always an excuse, whether it is the copy machine being broken, or that it is at the bottom of a pile of papers that need to be filed. One other thing: when our incentive was over, Chrystal failed to tell us that our rent was going up to $660 per momth (up from $605). So a couple of months later, she caught my roommate coming into the building, and 'mentioned' it to her. We even started getting late fees for it!! <br>Bottom line: Get new office staff.