Review History for anonymous

The Chateau


Review Author Icon

anonymous

Resident 2014 - 2016

7/19/2016

First off their units are over priced and it's even worse once you are in the unit. When I go on their website and current market for my unit is $1250, via their own website, and they are trying to have us resign for over $1600-1800 depending on what worked best for us. We have looked at renting houses in our area and they are cheaper than their new improved rent. Not to mention they are having you pay your own water, garbage, sewer. We were told it was just water we'd have to pay. The only plus is they like to put up the perfect appearance for the grounds. But just watch out because that lovely green grass you'd love to get your toes in, is a minefield of dog poop. They try to say they are doing the doggy DNA thing with dog poop but they don't. The office staff is HORRIBLE!!!! They do nothing but lie, as well as EXTREMITY rude to tenants. We should have walked away before we even moved in due to their lies before the lease was even signed. Then it was mentioned 4 times before we signed the lease we had cats and a medical note for them. We were told no problem, nothing extra we needed to do. Well 18 months later we get a threat to evict due to the cats. They told us no problem again just needed some basic stuff and the Dr note. Brought it all in thinking that was the end of it. NOPE, when our new home needed a rental history from them, they included the "illegal" cats. We were lucky that the new landlord looked past that. We were also told you could pay rent online. Nope, they only take check, money orders, or cashier's checks. You can give them your bank info and they will automatically withdraw rent, but I would NEVER trust them with that. Any time I've tried to call the office to ask a question the staff is always short and rude. I was told it wasn't their problem when another tenant's guest's dog was unleashed charged at my son in the hallway while he was walking to our unit. If you need something fixed and it's not an emergency you are looking at a 6-18 month wait. It took them over 18 months to fix a hole in our bathroom THEIR maintenance person put there when we have a leak. After our fridge broke they just grabbed one from an empty unit, but the doors open the wrong way. We were told that it would be changed. It's been over a year for that one and it's still not done. As well as we've waited about 6 months for them to fix an electrical socket. I don't know if worker orders from the office staff saying they are putting it are never going in or they are "to busy" to work on little stuff. But they seem to always have time to stand around talking to each other at the buildings. Not to mention when we moved in equipment in the gym has been non working since the day we moved in. They could careless about that, but are still trying to rent the units with that being a huge selling point. They show you the gym, but with 3 treadmills one would see that thinking wonderful, but in reality only one works. It's also supposed to be a secure building, but the doors are propped open a lot or are just straight out broken. When a broken security door is reported once again the wonderful office staff act like they could careless. We are just waiting for the fun on trying to get back our deposit.

    Review 4 out of 4

    Share This Review

    Contact Property

    The Chateau

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review