Review History for anonymous

Harrison Hills


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anonymous

prospectiveVisited 2016

5/2/2016

As a future resident of Omaha, I was interested in Harrison Hills to call my future home. I reached out and was contacted by Jodi, their Leasing Consultant. Via e-mail, Jodi was very helpful with information and scheduling an appointment to view an apartment. We ended up scheduling an appointment a couple weeks into the future, as I'm relocating from a different state, with a drive of almost 4 hours. Jodi e-mailed me a couple days before that appointment and confirmed the date and time. The date of the viewing arrives, and I walk in the front entrance and see to my right a sign on the door that says they're out to lunch and won't be back for another 30min. I called the office and left a message stating I was there and to contact me. Ok, I was a bit frustrated as Jodi even confirmed the time of the appointment, but I decided to hang around for another half hour to wait until she returned. I walk in again 30min later, and the office doors are open and people are seated speaking with Jodi and another staff member in the office. She sees me and asks if I'm the one scheduled for the 2bed/2bath apartment. I state I am and she proceeds to tell me that she just rented it out to someone else. She then tells me she's helping another client but that this other staff member could help me. I suppose my appointment is a lost cause by now. I sit with another staff member, she tells me that other options are available, but none of them meet what I had previously described to Jodi as my necessities. I tell the staff member that I'm just not interested in any of those options and that the reason I had scheduled an appointment was to look at the apartment Jodi told me was available. This is when Jodi overhears me and states, "I'm sorry, I can't hold an apartment,the first person to give me the $350 deposit gets it." Which I understand, but the level of professionalism by stating that in front of many people was not warranted nor appealing. Aside from that, I never received an apology about my appointment being missed/forgotten/looked over and I also was never extended the courtesy of a call prior to my arrival, to see the apartment Jodi and I discussed that was no longer available. I won't be renting from Harrison Hills, and I hope others have better luck than I did. Please disregard the ratings for 'Noise-Maintenance' as I have no experience with that. What I have experience with is 'Overall and Staff' for Harrison Hills.

    Review 7 out of 77

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