Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
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Chateau Development LLC
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
I am very to sorry to hear that we have not met your expectations. I would be happy to visit with you about your concerns and we definitely want to make sure that your appliances are working correctly for you. Please don't hesitate to reach out. Sincerley, Nicole Richards Vice President [email protected] 402.464.8351
Thank you for referring your friends and family to us, it's the greatest compliment we can receive! We're glad you chose us.
We wish you would've found us sooner too! Thanks for taking your time to tell us what you LOVE.
We're so glad you chose us! Thanks for continuing to make Chateau your home.
I am sorry to hear that your expectations have not been met. I would be happy to visit with you about your experience. Please feel free to contact me at 402.464.8351. Sincerely, Nicole Richards, Vice President
Dear Troy, Thank you for taking the time to provide us with your feedback. Our records indicate that you lived with us for a period of 18 months and we would like to thank you for your tenancy. We appreciate the opportunity to address your concerns. We sent you the Move Out Checklist itemizing all cleaning and/or damage charges, carpet invoice for replacement, calculation of the pro-ration of carpet life, photographs of damaged carpet, Current Account ledger, Security Deposit Statement and Balance Due Notification, Apartment Rental Agreement, Pet Addendum and Pet Approval Form. The carpet in your apartment was brand new at the time of your move in. The carpet was inspected by our Operations Manager and independent carpet installer and an independent cleaning company. The carpet was rolled back to expose the under side and the padding. All witnesses present agreed the carpet was severely pet damaged. You were not charged for the vinyl. The Apartment Rental Agreement, Pet Addendum and Pet Approval Form clearly outline our pet policies. We strive to provide excellent maintenance and management services. As a result of your complaint, we have instituted a new policy to notify former tenants by phone to discuss charges that exceed the security deposit. Further, we will allow these tenants an opportunity to come and look at the damages with our management team. We hope this will eliminate any question over the condition of the apartment at move out. If you have any questions, or if there is anything further we can do at this time, please feel free to contact our office. Chateau Management Team
$751
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Studio
$769
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1 Bedroom
$1,217
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2 Bedrooms
$940
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2 Bedrooms
$1,318
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2 Bedrooms
$1,219
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3 Bedrooms
This charming community is centrally located and is within walking distance to the Gateway Shopping Mall, numerous great shops and restaurants, and a variety of banks and grocery stores. Also, enjoy spending time on the endless miles of the Mopac Trail- perfect for walking, running, and biking. Chateau Development has a great deal to offer with its 24 hour exercise facility, refreshing swimming pool, and relaxing sundeck. Hang out in the fabulous community room or take advantage of the clubhouse with plenty of seating and a full service kitchen. Please call a member of our friendly leasing staff for more information!
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Chateau Development LLC