I just wanted to take a moment to tell you how impressed I am with Kendra and Brittany at Tanglewood Apartments in Lincoln, Nebraska.
On Friday, November 13, 2015, after arriving to sign my lease I went to unload some items in my apartment. I quickly realized I had reserved the wrong size one bedroom and returned to the leasing office (kind of panicked). Without skipping a beat, Kendra sprang into action and located an available apartment with the correct square footage.
She and Brittany made sure the new approval and paperwork were processed quickly, as I had everything set for my move that night and the next day. (I believe Kendra even stayed late to ensure everything went smoothly).
Brittany and Kendra both exhibited fabulous customer service and problem solving skills throughout the process.
I then received a follow up email yesterday making sure the move went smoothly.
Additionally, the two minor issues with the apartment were resolved by the time I returned home last night.