Park West Apartments
#6,712 #50 #87

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Park West Apartments

10901 Jaynes Plaza, Omaha, NE 68134
(311 Reviews & Surveys)

Park West Apartments Reviews

(130)

3.2 rating

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140 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1256702

Verified Resident 2024

6/14/2024

Awesome community, love the staff and overall feel of the property. It's close to alot of stores, parks and the interstate. It'salmost like living in th middle of our great city. I couldn't of chosen an better first apartment location

    Review Author Icon

    Resident 1252748

    Verified Resident 2020 - 2024

    5/22/2024

    I have been living at Park West since 2020. For the most part I have enjoyed living here. The only thing I am not too fond of is having lived here for 4 years, my apartment has never been updated but rent stays going up every year. Im watching the parking lot be updated but truthfully the inside of these apartments should be updated. The same upgrades that the building that had to be rebuilt because of the fire has, every apartment should have. My cabinets are old and are falling apart, my stove is old and worn. My carpet has thinned out. just so many updates that could be made. The new maintenance team is amazing though. very professional and they get the job done quickly. Just had a black mold issue that we had been dealing with for years and they got it taken care of in two days. i loved that.

      Review Author Icon

      Resident 1238157

      Verified Resident 2023 - 2024

      5/13/2024

      Very good experience so far...very and secured aera accordingto me ....my only suggestion is having more parking lots and security cameras in front of buildings... I'll recommend to friends and family.

        Manager

        5/15/2024

        Park West Apartments
        We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
        Review Author Icon

        Resident 1248246

        Verified Resident 2024

        5/1/2024

        When we first went through the unit there was standing water in the washing machine and when we got the keys and started moving in the washer appeared fine but the first wash load I put in the machine would not drain and I had to take the wet clothes out and go to a laundromat to finish them then when we called to make a request as previously stated it took at least a week to get maintenance in here

          Manager

          5/4/2024

          Park West Apartments
          Thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!
          Review Author Icon

          Resident 1189777

          Verified Resident 2022 - 2024

          4/29/2024

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            Manager

            5/1/2024

            Park West Apartments
            Thank you again for taking the time to let us know how we did. We hope you have a great day!
            Review Author Icon

            Resident 1247160

            Verified Resident 2023 - 2024

            4/26/2024

            The complex had a lot of issues with management and maintenance requests in the past. We moved in August 2023 and communication wasn't great between when we applied and received our keys. There were also several minor maintenance requests we had put in. It almost felt like the apartment wasn't fully ready to be moved into, but they rushed to get it done by the deadline they gave us. However, new management came in a few months ago, has started making changes, and is moving in the right direction.

              Manager

              4/30/2024

              Park West Apartments
              Thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!
              Review Author Icon

              anonymous

              Resident 2023 - 2024

              4/19/2024

              DO NOT LIVE HERE

              DO NOT MOVE HERE! No maintenance is ever done. Our dryer has been broken since February. They say “you’re on a list “ . Never fixed. We went without heat for almost 2 weeks in December. When we initially moved in our apartment wasn’t ready and they had to last minute give us one that they didn’t make any improvements to. The apartments have roaches. Sent an email. No reply. They do not care. You have to harass them to get anywhere and you actually get nowhere. There is dog ---- everywhere. You can pay the rent and get confirmation and if they take out but some thing goes wrong on their end you are stuck with the late fees. Constant turnover of staff. Make sure you go to the office to sign a move out paper or they automatically extend your lease. By far the worst property I’ve ever lived in. Wouldn’t recommend to anyone. Parking is awful too. Good luck getting a spot

              Manager

              4/30/2024

              Park West Apartments
              Anonymous, we regret to hear that you had this experience with us. Please reach out to us at (402) 493-3794 so we may assist you in moving forward towards a resolution.

              Updated Review

              Review Author Icon

              Resident 1130189

              Verified Resident 2018 - 2024

              4/8/2024

              I have a lot inconvenience with stuff and management behavior they did not respond and they don't respect and I think if they do same like now you guys will be loss along of tenants here in your landlord

                Manager

                4/10/2024

                Park West Apartments
                Verified Resident 1130189, thank you for taking the time to leave us feedback about your experience with us. Please don't hesitate to bring your concerns to the Manager so that we can see how we can best assist you. We would greatly appreciate the opportunity to understand your inconveniences so that we may come up with a plan.
                Review Author Icon

                Resident 1238218

                Verified Resident 2021 - 2024

                3/25/2024

                For the most part, the other residents are polite and easy to get along with. On the other hand, I don't appreciate those that smoke marijuanna in my building. I can smell it in the hallway. The hallway needs to vacuumed and the tile swept and mopped. The walls in the hallway need to be cleaned.

                  Manager

                  3/27/2024

                  Park West Apartments
                  Thank you for providing such valuable feedback. We are working to make it know to the community to be courteous of their neighbors. Thanks again for the recommendation, and have an amazing day!
                  Review Author Icon

                  Resident 1238210

                  Verified Resident 2022 - 2024

                  3/25/2024

                  Will not ever recommend. Problems from the day I signed the lease with two different management companies. Multiple issues with other tenants above me breaking the lease and constant issues with my apartment not being even 75% when I have to pay 100%.

                    Manager

                    3/27/2024

                    Park West Apartments
                    Here at Park West, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (402) 493-3794 to discuss ways we can better serve you in the future.
                    Review Author Icon

                    Resident 1227895

                    Verified Resident 2019 - 2024

                    2/19/2024

                    Unfortunately not a pleasant experience. Office staff is continuously changing & seems to be getting worse. Maintenance requests take very long to be completed & there seems to be no communication between the property manager & other workers. Buildings don't lock nor get cleaned anymore. It just gets worse each year with the property.

                      Manager

                      2/24/2024

                      Park West Apartments
                      Hi Verified Resident 1227895, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (402) 493-3794 so we may assist you in moving forward towards a resolution.
                      Review Author Icon

                      Resident 1222791

                      Verified Resident 2023 - 2024

                      2/2/2024

                      You can't fathom how bad living here was. Nearly every appliance was not functioning properly. A/C broken on the first day of move in. Apartment was disgustingly dirty, and they even admitted not even checking the place before we came. Office staff lazy and unresponsive. Maintenance staff under-qualified, don't know what they're doing, and it will take forever for anything to get fixed. Washer, dryer, and dishwasher were broken for nearly 2 months. Save yourself the money and headache. Living in a motel is honestly probably better.

                        Manager

                        2/10/2024

                        Park West Apartments
                        Verified Resident 1222791, we're disappointed to hear of the negative experience you had at our location. Please contact our office directly so we can speak further.
                        Review Author Icon

                        Resident 1212706

                        Verified Resident 2022 - 2023

                        12/29/2023

                        The maintenance personnel is superb. He is very accomodating and get the work done. Although the problem is most of the time there is no parking and the garage we were requesting until now there is no definite answer. Its been a year already. The utility charge is inconsitent.

                          Manager

                          2/29/2024

                          Park West Apartments
                          Verified Resident 1212706, we really appreciate your positive review! We are cyrrently working on the parking and garage situation here.
                          Review Author Icon

                          Resident 1211572

                          Verified Resident 2022 - 2023

                          12/25/2023

                          Property is fine. The maintenance and staff could be better lived here almost 2 years only had 2 maintenance requests one was fixed right away?the 2nd was my heat out in December and they didn't fix it and another staff member of Lund had to come fix it.

                            Manager

                            2/29/2024

                            Park West Apartments
                            Hi Verified Resident 1211572, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you were not satisfied. We continue to improve our maintenance operations and appreciate your insight. When you have an opportunity, please reach out to us at (402) 493-3794 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
                            Review Author Icon

                            mariahbrielle09@gmail.com

                            Resident 2020 - 2023

                            12/18/2023

                            HORRIBLE!!!!!

                            DO NOT…… I repeat DO NOT LIVE HEAR! They do not fix anything and there is no communication. I’ve lived here for 4 years and still have the same issues from day 1. Dishwasher NEVER WORKED! Cabinets are broken in the kitchen and bathrooms. No matter how many times you clean the sinks in the bathroom and kitchen, calcium still comes out of it. Toliets always get clogged. The hallways are disgusting and they never clean them. Bad --- kids trash the hallway with food and snack wrappers. Theirs roaches and mice in building 10908. Maintenance suck they don’t clean up after themselves. They expect you to pay rent on time, but have to live like this. They are quick to evict you, but won’t fix anything. Please do not live here!!!

                              Manager

                              2/29/2024

                              Park West Apartments
                              We are disappointed to learn of your experience here at Park West, but will take this opportunity to improve. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Park West (402) 493-3794
                              Review Author Icon

                              Resident 1208255

                              Verified Resident 2019 - 2023

                              12/13/2023

                              Disaster, changing people, make up and not repairing. Drug dealer living here. Break in to cars. Nobody cares. Deleted workorders and more ... leaks getting not fixed only paint offer . I can write a book ... so much is happening

                                Manager

                                2/29/2024

                                Park West Apartments
                                Hi Verified Resident 1208255, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact us at (402) 493-3794 when you have an opportunity, and we will be more than happy to try and turn your experience around.
                                Review Author Icon

                                Resident 1207482

                                Verified Resident 2022 - 2023

                                12/11/2023

                                Thank you I am happy. With my apartment and those people do good job cleaning and service but unfortunately your work team is weak if a problem is found it takes 3week to solve the problems I have request that you please do something for dose people that the y are smoking inside the apartment Thank you very much for your best work

                                  Manager

                                  12/11/2023

                                  Park West Apartments
                                  Thank you so much for your review! We have recently hired new maintenance staff to help with the delay in work being completed. We hope that our residents start to see a difference! If there is anything else we can do to assist, please let us know! Thank you for choosing Park West Apartments as your home. We appreciate you!

                                  Updated Review

                                  Review Author Icon

                                  Resident 1189770

                                  Verified Resident 2023

                                  10/30/2023

                                  Realmente es muy poca solo voy para dos meses viviendo aqu?, hasta el momento bien solo que se dificulta un poco recib?r algunas compras en l?nea y el asfaltado del estacionamiento , las alfombras de las escaleras requieren limpieza.

                                    Manager

                                    3/1/2024

                                    Park West Apartments
                                    Agradacemos el tiempo que tomaste para avisarnos de su experiencia. Si la problema todavia no se ha resolvado, porfavor comunica con alguien de la oficina y podemos ver como asistir mas.
                                    Review Author Icon

                                    Resident 938080

                                    Verified Resident 2023

                                    10/27/2023

                                    It was honestly horrid. I've never moved into an apartment when it wasn't ready to be rented. It cased me alot of unnecessary stress Upton move in. There where holes everywhere. The apt was trashed and ceilings in the bathroom and spare room were and still is destroyed by previous water damage. The maintenance guy who no longer works there showed it to me just 3 hours before we were supposed to move in and I was in shock as he said "I'm sorry you got stuck with this one" . Never in my life have I seen and experienced somthing so unpleasant after already signing the lease. I was told by the office lady that she *personally walked through the apt and approved it* it was a lie. No one would have approved that absolute craptactic display of utter garbage.

                                      Manager

                                      3/1/2024

                                      Park West Apartments
                                      Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (402) 493-3794 when you have a chance. Thank you, and we look forward to hearing from you.
                                      Review Author Icon

                                      Resident 1193390

                                      Verified Resident 2020 - 2023

                                      10/26/2023

                                      In 4 years we had bad experience. Your office employees come here to fix something but they don't fix our bathtub Been not working. And we haven't used it l. Our toilet does not flush properly and it's been like that for long time

                                      Manager

                                      3/1/2024

                                      Park West Apartments
                                      We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (402) 493-3794 when you have a chance. Thank you, and we look forward to hearing from you.
                                      Review Author Icon

                                      Resident 1193100

                                      Verified Resident 2021 - 2023

                                      10/26/2023

                                      I love this Community, the apartment is in very good location and are beautiful however , I don't appreciate the fact that there're thieves stealing my orders from the mailbox area. I stopped ordering things online because of loosing them to thieves stealing them ASAP they arrived on mail. This's the worst apartment to order items in. No security at all and I don't like that.

                                        Manager

                                        3/1/2024

                                        Park West Apartments
                                        Dear Verified Resident 1193100, we hate to hear that this has been your experience thus far and we take your concerns seriously. Please contact the office with any additional information related to this situation. We look forward to speaking to you soon!
                                        Review Author Icon

                                        Resident 1172561

                                        Verified Resident 2021 - 2023

                                        8/21/2023

                                        I like the location, my neighbors are nice we keep to ourselves, it's quiet but parking lot is way too dark we need lites in the parking lot. The business was sold to different owners so things got behind it was tough on renters an im sure even tougher on the staff because they couldnt give answers or help or dates when things could be fixed or resolved and with questions they couldnt answer so communication was bad but it got better an the on-site management is always friendly .

                                          Manager

                                          3/1/2024

                                          Park West Apartments
                                          Hello Verified Resident 1172561, thank you; we appreciate your feedback!

                                          Updated Review

                                          Review Author Icon

                                          Resident 1164037

                                          Verified Resident 2023

                                          8/16/2023

                                          I highly recommend you look elsewhere for an apartment unless you enjoy dirty apartments with mold, terrible parking, and staff who don't follow through on what they say. It's been ROUGH!! The apartment was not ready so I had to move in a day late. Then when I did move in, there was a whole list of maintenance issues including mold, open electrical wiring, etc. On top of that, the apartment was DIRTY. It took over a month to get most of the maintenance issues addressed. Some never got done. Since then, I stopped receiving mail because the mailbox broke, and it took almost a month to fix that. The post office actually marked my apartment vacant and started sending all of my mail back since the box was broken for so long. There was a water leak in the common area, that took 3 weeks of leaking (leaking was on and off) to fix. Now there's mold growing all over the ceiling. Everytime I put in a work order, they say they've addressed it, but it keeps growing. Parking is horrible. There aren't enough spots. When you ask about it in the office, they say, "That's unfortunate." Additionally,… See More>
                                            Manager

                                            3/1/2024

                                            Park West Apartments
                                            Verified Resident 1164037, we regret to hear that you had this experience with us. Please reach out to us at (402) 493-3794 so we may assist you in moving forward towards a resolution.
                                            Review Author Icon

                                            Resident 1168955

                                            Verified Resident 2023

                                            8/10/2023

                                            They aren't professional, I saw the model of the apartment, but I never seen the actual room that I'm going to live at, after I sign the least got my key and go check it out, the place was dirty, I went to their office and tell them what needed to be fix they kept on saying next week they will come, the counter has a dirty stain and cannot remove it, there was alot alot of ants, they doesn't respect ur time, they will make u wait for the longest to come in and fix your room, the rent is a lot but the place is unclean and non professional, I regret it!

                                              Manager

                                              3/1/2024

                                              Park West Apartments
                                              Hi Verified Resident 1168955, we regret to hear that your recent experience was anything less than exceptional. Here at Park West, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (402) 493-3794 to discuss ways we can better serve you in the future.
                                              Review Author Icon

                                              Resident 1164284

                                              Verified Resident 2020 - 2023

                                              7/28/2023

                                              I choose not to answer this as I will not say anything positive. But since I have to type 200 charactors. Just beware office people seem really caring but tell you anything to make you go away and put you on the back of the line if you get upset. There ya go

                                                Manager

                                                3/1/2024

                                                Park West Apartments
                                                Hi Verified Resident 1164284, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (402) 493-3794 so we may assist you in moving forward towards a resolution.

                                                Floor Plans & Pricing

                                                1 Bedroom

                                                One Bedroom

                                                1 Bed, 1 Bath | 736 sq. ft.

                                                See Floor Plan Details

                                                2 Bedrooms

                                                Two Bedroom

                                                2 Beds, 2 Baths | 953 - 970 sq. ft.

                                                See Floor Plan Details

                                                3 Bedrooms

                                                Three Bedroom

                                                3 Beds, 2 Baths | 1,139 - 1,160 sq. ft.

                                                See Floor Plan Details

                                                Disclaimer: Special, prices and availabilities subject to change.

                                                epIQ Ratings

                                                What is epIQ?

                                                The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                epIQ Report Card

                                                In partnership with SatisFacts™

                                                Community epIQ Grade

                                                B+
                                                B+

                                                Renter Ratings

                                                B

                                                Review Ratings

                                                Noise

                                                3.1

                                                Grounds

                                                2.8

                                                Safety

                                                2.2

                                                Office Staff

                                                2.7

                                                Maintenance

                                                2.7

                                                Neighborhood

                                                3.6

                                                Survey Ratings

                                                SatisFacts™ Tour Survey

                                                SatisFacts™ Move-In Survey

                                                SatisFacts™ Maintenance Survey

                                                SatisFacts™ Renewal Survey

                                                Review Count

                                                A

                                                Number of reviews in the past 365 days

                                                27

                                                Manager’s Review Engagement

                                                A

                                                Percentage of reviews responded to

                                                92.59%

                                                Manager’s Review Reply Time

                                                F

                                                Average time to respond to reviews

                                                80.33 days

                                                View Community Timeline
                                                View Community Timeline

                                                Features & Amenities

                                                Laundry
                                                • Washer/Dryer
                                                Parking
                                                • Garage
                                                Pets
                                                • Dogs Allowed
                                                  Deposit: $150. Fee: $150. Rent: $35. Restrictions: Maximum of 2 pets per apartment. Breed restrictions may apply.. Pet Limit: 2. Comments: Fees are per pet. Contact us for details.
                                                  Less Info
                                                  More Info
                                                • Cats Allowed
                                                  Deposit: $150. Fee: $150. Rent: $20. Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                Other
                                                • Balcony or Patio
                                                • Ceiling Fan
                                                • Clubhouse
                                                • Cox Communications Quick Program
                                                • DishWasher
                                                • Disposal
                                                • Fireplace
                                                • Fitness Center
                                                • Gated Access
                                                • Media Center or Movie Theater
                                                • Microwave
                                                • On-Site Maintenance
                                                • On-Site Management
                                                • Oversized Closets
                                                • Pet-Friendly Community
                                                • Pool
                                                • Refrigerator with Ice Makers
                                                • Self Cleaning Oven
                                                • Vaulted Ceilings
                                                • Wi-Fi Access Throughout Common Areas
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                                                Leasing

                                                Pet-friendly one, two and three bedroom apartment homes includes a full-size washer/dryer, fully equipped kitchens, patios/balconies with a locking storage space and walk-in closets. Garages are available and the community features controlled entries. Select homes also offer gas fireplaces and vaulted ceilings. Enjoy the sparkling outdoor swimming pool, fitness center and movie theater! Convenient online rent payments and service maintenance requests. Park West is located in the Omaha Public School District, close to shopping, parks, restaurants and entertainment.
                                                Show Less

                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: Closed
                                                This community is managed by

                                                Lund Company

                                                A-
                                                A-
                                                Communities
                                                117

                                                Questions & Answers (1)

                                                Anonymous
                                                Asked on: 03/19/2018
                                                Q: Can you hear your neighbors?

                                                Frequently Asked

                                                Based on 311 number of votes by renters, Park West Apartments is currently rated 3.2 out of 5 stars.
                                                Park West Apartments is rated 2.8/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                Park West Apartments is rated 2.7/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                Park West Apartments is rated 3.1/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                Park West Apartments is rated 2.2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                Park West Apartments is rated 3.6/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                Park West Apartments is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                Managers have responded to 92.5926% of their community reviews in the past year.
                                                Managers have replied within 80.33 days to their community reviews in the past year.
                                                Lund Company
                                                Dogs Allowed
                                                Deposit: $150
                                                Fee: $150
                                                Rent: $35
                                                Restrictions: Maximum of 2 pets per apartment. Breed restrictions may apply.
                                                Pet Limit: 2
                                                Comments: Fees are per pet. Contact us for details.
                                                Cats Allowed
                                                Deposit: $150
                                                Fee: $150
                                                Rent: $20
                                                Pet Limit: 2
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths

                                                Contact Property

                                                Park West Apartments

                                                June 2024

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                                                Baths

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                                                Park West Apartments is a 736 - 1,160 sq. ft. apartment in Omaha in zip code 68134. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Ralston, LaVista, La Vista, Papillion, and Bellevue.

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