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The Biltmore

11525 Decatur Plaza

Omaha, NE 68154



Resident · 2015 - 2016
Rating Breakdown
Office Staff
DO NOT RENT HERE PERIOD. Most of the staff in the leasing office are rude and do not answer anything properly. No courtesy or politeness and do not treat most tenants with dignity. They do not take responsibility for anything. They will not answer the phone 9 out of 10 times. The call goes to corporate center all the time and some random person takes the message but the leasing office will never contact you with that message for follow up. You call back and the cycle continues. They do not reply to emails as well. Things have slightly improved with the new staff from the past one year but the things I described are with the new staff so you can imagine how the previous staff was. They will charge you heavily upon leaving the apartment no matter how best you clean before move out. There are lot of spiders in the apartments and need very regular pesticide treatment and getting it done through the leasing office is a hassle. Heating and cooling system is poor due to poor insulation and thin walls so your electricity bill goes very high. They also charge high every month for package holding service and charge amenity fee of $40 extra and they are all mandatory. They are not flexible to work with tenants and very rigid. So please avoid and look for other nicer properties in Omaha. Do not get tricked by the aesthetic appearance of the property from outside!I wish I could give them 1/2 star or 0 Thanks
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The Biltmore

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