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The Biltmore

11525 Decatur Plaza

Omaha, NE 68154



Resident · 2015 - 2016
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If I can give them no star, I prefer no star. They "steal" me $430 without reasons. The apartment management is very bad. I told Cici that I would move out on March 1 and I put the keys into the drop box on Feb. 29, because my flight is March 1. On March 12, I received email from Morgan that she told me she can't find the keys and wonder that I moved out or not. I was very surprised. I think the apartment office need check who move out each day and but they didn't do that. I already paid from March 1 to March 5, why the apartment charged me form March 6 to March 11? Your contract didn't say I can't put keys to the drop box and my contract is due on March 5, not March 11. It is illegal to charge me for 6 days more. I clean the apartment very well and also took pictures before I left. The apartment still charge me for drywall repair and carpet clean. My friend argue with them and ask them to provide proof, but Kristi said they needn't proof. When I moved in the apartment, the rooms weren't finished. The tilts were broken and the bath tube was broken. The kitchen and the bathroom were dirty. The lock can't lock. I had to move to another apartment to let them repair everything. When the toilet was still in my bedroom, Cici called me several times to move in. Do you think the apartment management is good or not? The blinks was broken, I told them but before I left they didn't repair it. My microwave oven was dead, it still took more than three weeks to repair it. I never meet such a bad apartment.
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