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The Biltmore

11525 Decatur Plaza

Omaha, NE 68154

 
 
 
 
 
 

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Resident · 2015 - 2016
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07/01/2016
AVOID THIS PLACE AT ALL COSTS. Between my roommate and I, we have had so many issues with the management I cannot even count them on my hands and feet. Here are a just a few that stand out: -We came in on a Sunday to inquire about renting an apartment. The man in the leasing office was only able to show us their model unit which was a one bedroom floor plan. We liked what we saw, but requested we see some two bedroom options. We made an appointment to come back and see some more units the following weekend. Upon returning, they had no note of our appointment and wasn't able to show us any units. We made another appointment for the week after. When we arrived that day, they only had one unit to show us. They quoted us a price and told us their current special was "sign a one year lease and get a month free." When we came a few days later to sign for the apartment, the price was "no longer valid" and the special didn't apply to the unit they showed us (the only one we actually saw and were comfortable signing for). -The day we came to move in, we had notified them we'd be arriving first thing at 9:00 am to grab the keys. After spending the previous night packing our U-Haul and having literally everything ready to move, we arrived at the leasing office for them to (again) forget about us and tell us the apartment that we had signed for (that had been sitting empty) was not ready for us. We were told it wouldn't take long to finish up. When we came back at noon, the painters were still painting, there was trash all over the apartment (including a tampon in the kitchen), the washer and dryers in the middle of the living room, and extremely dirty carpets. Management then agreed to move us to another open unit they had available and agreed to cover the costs we were charged by OPPD and MUD to move our services. It took three months and six phone calls for them to pay us back. -The second week we were living in our apartment, I had returned from a week long work trip and attempted to enter through our garage. Upon returning home at 11:00 pm, I discovered the lock was broken. I called the 24 hour line to help me get in. They told me they didn't have garage keys and I'd have to figure it out myself. I had to sleep in my car until my roommate got home from her nightshift job. -Our air conditioner went out six times during the month of June. Each time we called it took at least 24 hours for someone to come fix it. In total, we had no air for eight days during the month. This was when it was 100 degrees outside. My bedroom reached 93 degrees and my roommate and I lost a few nights of sleep. I will be honest, I do love their apartments and the high ceilings. But after dealing with the people in their office, I am so ready to live somewhere else. I never thought an apartment management team would so negatively impact my living experience. They clearly give their employees no training in management or basic customer service. Please, take my advice, save your sanity, and find an apartment that knows how to actually run their business.
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The Biltmore

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