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The Biltmore

11525 Decatur Plaza

Omaha, NE 68154

 
 
 
 
 
 

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Resident · 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/17/2019
have lived here for 6 months and I cant wait to move out. The roof leaked all winter. So bad that my neighbor below she has water stain going down her wall. They couldn't fix it until the ice was off the roof. I understand that. The roof was fixed in a timely fashion. It felt like pulling teeth to get them to send someone to fix the drywall that was peeling and falling. They patched it up and put a sealant on it. Since they did not replace the drywall, it will most likely mold. The painters showed up 2 weeks later. With no call from biltmore. I was about to take a nap. The painters both said the drywall company did a terrible job. There was no Compensation for having to deal with a leaking roof for 4 months. They send a paper to sign a new lease. They want to charge me $75 more a month to stay. If you choose to stay here good luck. It's a nice apartment but if you have a problem best be willing to deal with it till you move.
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The Biltmore Manager

08/13/2019

Hello, We are sorry to learn how you feel because ensuring residents' comfort is very important to us. Our team worked hard to keep up with the adverse weather the region witnessed this year and we regret that this led to delays in addressing your concerns. We will continue to work harder. The change in rent is in response to market conditions and we try as much as possible to ensure our residents are comfortable with the amount. We are disappointed that we could not match your expectations. However, we thank you for your residency and wish you the best always.

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