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The Biltmore

11525 Decatur Plaza

Omaha, NE 68154

 
 
 
 
 
 

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Resident · 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/24/2019
Extremely dissatisfied with the staff they were anything but friendly starting with the signing of our lease, the lease was incorrect it took a ridiculous amount of time for it to be corrected never followed up with us. We were told we could view the apartment the day before we moved in we get there the day before and told we were not allowed to see the apartment as it was not finished. The excuse was Saturday's is a busy move in day they aren't finished cleaning and fixing it up. By law she stated she could not show it, okay that's fine inconvenient yes but come move in day the apartment was disgusting mold in the bathroom and our dryer was not in working condition. management was made aware the day of move in it was broke was told by Wednesday it would be fixed Wednesday came and gone and we were told by Friday it would be fixed. So far we've gone 1 week without laundry these things are minor inconveniences but when you pay the amount of money you do a month you except to not have to deal with these things. Secure access to the building doesn't seem to work the door every time we've used it as been unlocked.
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The Biltmore Manager

05/20/2020

Hello, we regret seeing this review. According to our records the lease was prepared in accordance with your selection of a 12-month period and was later altered based on your request. We also see that all your maintenance requests were addressed, however, we will of course be more than glad to attend to anything that still needs attention. Our team has left you a voicemail to speak more about this. Please call our resident relations team at 402-391-7900 with reference code BLT241019 and they will be glad to assist you.

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The Biltmore

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