Shadow Lake Square Apartments
Resident • 2014 - 2017 Not Recommended
Renters save your time; and save the Managers time as she will make you feel like you are wasting hers! What was once the best place I have ever lived in my 20 years of renting at apartments, has literally become the absolute worst! They had the most amazing manager Ashley who unfortunately left the property a few months ago. She was always so inviting, attentive to issues, very responsive, knowledgeable and ALWAYS professional. She was hands down the best apartment manager I had ever had. And there was Andrew, the maintenance guy who made the property look great and was always so quick at getting work orders done and always so friendly, he had things done almost before you could even put the work order in! The property was beautiful, it was always up kept from inside out, staff was so friendly and it was the place you wanted to be. But since then, the new manager Laura has changed everything about this community. She is always cold, rude, condescending and treats you like a rent check. With her nose in the air, she always looks mad and annoyed and I have yet to see her smile or greet someone friendly or even professionally. AND she's had the audacity to talk bad about the previous staff to residents, she is HORRIBLE!! Being here nearly 3 years and to see the place do a complete 180 is absolutely disgusting to me and I cannot wait to move. The upper management of this property should really look into who they hire as these are the people that make or break your businesses. As a business owner myself, they would be smart to nip this issue now and get rid of her or they are going to have much bigger problems down the road. Since she's got here, the property has just went completely downhill; from trash overflowing in the parking lots that she says isn't her problem, to dead plants and weeds everywhere, work orders taking weeks to get done, the hallways always look awful and she always points her finger at everyone else and doesn't even take responsibility as the manager of the property. She is TERRIBLE and should NOT be in the customer service world!!!! Do NOT live here!
How was this review?
Thanks for voting!