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Princeton Brook

30 Maple Avenue, Keene, NH 03431
(98 Reviews & Surveys)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.6

Grounds

5.0

Safety

5.0

Office Staff

5.0

Maintenance

5.0

Neighborhood

5.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

5

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

B+

Average time to respond to reviews

6 days

View Community Timeline
View Community Timeline

Princeton Brook Reviews

(17)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1216307

Verified Resident 2023 - 2024

1/11/2024

This community had been so kind and helpful to live in. The residents are very kind and caring and the staff is great! Any time we have had an issue, it is fixed within hours or minutes. We love living here as it is so… See More >
    Manager

    1/17/2024

    Princeton Brook
    Thank you so much for your kind accolades. The team puts the needs of our residents first and it is always great to hear it is appreciated. Best, Nicole Pro Property Manager

    Updated Review

    Review Author Icon

    Resident 1100917

    Verified Resident 2015 - 2024

    1/8/2024

    Well maintained hallways and outside. Continual upgrades to landscaping-- nice rear lawn. Responsible neighbors. Quiet neighbors. Quiet, safe neighborhood. Convenient to YMCA. Community bus service to apartment building.

      Manager

      1/17/2024

      Princeton Brook
      Thank you for completing the survey and letting us know how we are doing. We have done lots of updates to Princeton Brook since we acquired the property and we are happy that you are enjoying them. Best, Nicole Pro Property Manager
      Review Author Icon

      Resident 1204294

      Verified Resident 2023

      12/2/2023

      Princeton Brook is a good place to live. A nice, quiet, and beautiful property. It also has good neighbors. We all mostly keep to ourselves but when we see each other in passing it's always pleasant and friendly. The staff at Princeton are fantastic to… See More >
        Manager

        12/3/2023

        Princeton Brook
        Thank you for sharing your Princeton Brook experience. Princeton Brook is the baby of our 5 communities and we just love this little property and are so happy that you do as well! I believe your comment of Princeton staff being "great human beings" is one of the most heartfelt reviews I have received in many years. Thank you! Best, Nicole Pro Princeton Properties

        Updated Review

        Review Author Icon

        Resident 967625

        Verified Resident 2021 - 2023

        10/10/2023

        Amazing staff that are super helpful and want to work with you and help you out, consistent maintenance and cleaning, many community events (including giveaways), and a beautiful place to live, nice and quiet.

          Manager

          10/23/2023

          Princeton Brook
          Thank you for a great review. We are happy that you are pleased with the service you receive from our staff and are enjoying the community and all that it has to offer. Best, Nicole Pro Property Manager
          Review Author Icon

          Resident 1161524

          Verified Resident 2023

          7/20/2023

          Very Peaceful and lovely neighborhood. Clean area. Very prominent staff, resolves your problem very quick and calmly. Grass area is very quiet and peaceful. Friendly and helping neighborhood. Good place to live.

            Manager

            7/21/2023

            Princeton Brook
            Thank you for taking the time to let us know how we are doing. We appreciate your feedback and are happy to know you are enjoying your apartment home. We appreciate you choosing Princeton Brook as your home! Best, Nicole Pro Property Manager
            Review Author Icon

            Resident 1097216

            Verified Resident 2022

            12/24/2022

            great community and friendly staff. The community is well maintained. The apartment was well maintained prior to my move. The community is quiet and safe. The work orders get completed in a timely manner.

              Manager

              1/9/2023

              Princeton Brook
              Thank you for sharing your experience. We are happy to hear that you are enjoying your apartment home, the community and the service. Best, Nicole Pro Property Manager
              Review Author Icon

              Resident 1090393

              Verified Resident 2022

              12/2/2022

              My experience has been great so far! My Significant-Other and I moved in together with our Cat. We have needed assistance with a few things like a clogged sink drain and other things that were taken care of promptly. There was once a fire but… See More >
                Manager

                12/28/2022

                Princeton Brook
                Thank you for taking the time to let us know how we are doing. We are happy that you are enjoying your apartment home and are happy as a Princeton Properties resident. Best, Nicole Pro Property Manager

                Updated Review

                Review Author Icon

                Resident 1042797

                Verified Resident 2017 - 2022

                11/6/2022

                Apartment building is quiet and clean. All new appliances and bathroom fixtures. Maintenance staff is very responsive to any issues even at night. It's been an enjoyable place to live and residents are friendly and personable.

                  Manager

                  11/7/2022

                  Princeton Brook
                  Thank you for taking the time to let us know how we are doing. We pride ourselves on exception resident service and its great to hear that you have been happy. Best, Nicole Pro Property Manager
                  Review Author Icon

                  Resident 1043806

                  Verified Resident 2022

                  7/12/2022

                  EVERYBODY IS RESPECTFUL AND FRIENDLY. COMMUNICATION FOR MAINTENANCE VERY PROMPT USING PORTHOLE OFFICE HRS , STAFF , DO A GREEAT JOB, ALWAYS INFORMATIVE AND HELPFUL. I FEEL SAFE LIVING HERE. WEST KEENE IS REALLY VERY PRETTY WITH SOME HISTORY.

                    Manager

                    7/14/2022

                    Princeton Brook
                    Thank you for taking the time to share your experience. It is great to hear that you are enjoying your apartment home, our ammenities and the service that we are providing. And yes, West Keene is so pretty! Best, Nicole Pro Property Manager
                    Review Author Icon

                    Resident 925310

                    Verified Resident 2019 - 2021

                    7/8/2021

                    Up to date notice prior to maintenance is first class. Adequate communication from management staff to residents is awesome. The community is peaceful and safe. But inside the apartment need some maintenance and renewal of certain items.

                    Manager

                    7/9/2021

                    Princeton Brook
                    Thank you for taking the time to share your thoughts. As you may know, we have done a lot of updates to the property since we took over the ownership. Part of the on-going improvements is to completely renovate the interior of apartments when residents move out. If you might be interested in transferring to one of these beautiful renovated apartments, please contact the leasing office. Best, Nicole Pro Property Manager
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                    Resident 910373

                    Verified Resident 2019 - 2021

                    5/31/2021

                    Everyone has been very friendly and great. Nice neighbors and a quiet peaceful environment. Though pricing has hit the roof in Keene, Princeton Brooks is comparable to other communities. There is lots of parking and areas are always salted properly and quickly when there is… See More >
                      Manager

                      6/1/2021

                      Princeton Brook
                      Thank you for sharing your Princeton experience. It is great to hear that you are happy with the friendly staff and neighbors. It is nice to know that you have shopped the local market and that you feel you are receiving comparable value. Thank you again for taking the time to let us know how we are doing. Best, Nicole Pro Property Manager
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                      Resident 909664

                      Verified Resident 2009 - 2021

                      5/29/2021

                      I have lived in this building since 2009 and appreciate the peaceful and secure environment. The grounds have always been maintained well and snow plowing has been timely and thorough. Maintenance needs, through two owners, have been performed in a timely and efficient manner.

                        Manager

                        6/1/2021

                        Princeton Brook
                        Thank you for taking the time to let us know how we are doing. We appreciate your feedback and are happy that you find the service to be timely and efficient. We have made a lot of improvements at Princeton Brook and you will soon see lots of improvements in the overall landscape and grounds. Best, Nicole Pro Property Manager
                        Review Author Icon

                        Resident 899151

                        Verified Resident 2020 - 2021

                        5/2/2021

                        The property managers and staff do an awesome job at communicating updates and other news to the residents. Concerns are answered and always taken care of in a timely fashion. They are constantly doing things to update and improve the building and residents experience

                          Manager

                          5/6/2021

                          Princeton Brook
                          Thank you for taking the time to let us know how we are doing. We are happy that you are satisfied with service you receive. There are a lot of improvements being made on the property that require lots of notifications. It is great to hear that you find this helpful and not an annoyance. Stay tuned for more improvements:) Best, Nicole Pro Property Manager
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                          Resident 896241

                          Verified Resident 2021

                          4/22/2021

                          It's nice, besides the smoking and the maint staff in my apartment without me being there, the mess in the parking lot, I'm happy. The parking lot is still a mess...honestly it's the same as it was from the start.

                            Manager

                            4/30/2021

                            Princeton Brook
                            Thank you for taking a moment to share your experience. As you know the property was acquired 6-months ago. All new leases and renewals going forward will enforce a non smoking policy. In the meantime, we will be happy to address any smoking issue you might have. The parking lot has under-gone some pavement repairs. The project is not quite finished and will be a great improvement once done. Thank you for your patience as we work to improve the property to reflect a Princeton standard. Best, Nicole Pro Property Manager
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                            Resident 872341

                            Verified Resident 2005 - 2021

                            2/11/2021

                            Overall, content with this apartment. Easy to maintain. Within walking distant to stores. Friendly bus available. Large parking lot. Plenty of parking. Prompt staff to plow in the winter. Beautiful neighborhood. Overall, a quiet peaceful environment.

                              Manager

                              2/16/2021

                              Princeton Brook
                              Thank you for sharing your experience. We are happy that you are enjoying your apartment home and the community and neighborhood. Conveniences are a great thing! Best, Nicole Pro Property Manager
                              Review Author Icon

                              Resident 863100

                              Verified Resident 2019 - 2021

                              1/14/2021

                              I've really enjoyed living at Princeton Brook. I was a resident before Princeton took over and since they've been involved they have updated the hallways with new paint, new carpeting, and new lights. We also have new laundry machines that are much easier than the… See More >
                                Manager

                                1/14/2021

                                Princeton Brook
                                Thank you for taking the time to share your Princeton experience. We are excited to have another community join our Princeton group. It has been exciting watching the changes and improvements and there is more to come! Thank you for hanging with us while we transitioned. Best, Nicole Pro Property Manager
                                Review Author Icon

                                Resident 850171

                                Verified Resident 2020

                                12/5/2020

                                Old building. Princeton is always expensive. No private outdoor space. Big parking lot and nice location close enough to town. Quiet building even though walls and floors are paper thin. If you're going to paying Princeton, their other properties are far nicer.

                                  Manager

                                  1/14/2021

                                  Princeton Brook
                                  Thank you for sharing your thoughts. Princeton has recently acquired the property and we are upgrading the common areas and renovating apartments. The results so far are great! While the building is older, we plan to manage and operate the property as we do all of our communities and we are now able to offer a more broad choice of apartment homes to fit individual's budgets. Best, Nicole Pro Property Manager
                                  This community is managed by

                                  Princeton Properties

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                                  Communities
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                                  Questions & Answers (0)

                                  Frequently Asked

                                  How is Princeton Brook Rated?
                                  Based on 98 number of votes by renters, Princeton Brook is currently rated 4.5 out of 5 stars.
                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Princeton Brook?
                                  Princeton Brook is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                  How effective was the maintenance team when resolving your problem?
                                  Princeton Brook is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                  What are noise levels like at Princeton Brook?
                                  Princeton Brook is rated 4.6/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                  How safe is Princeton Brook?
                                  Princeton Brook is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                  How satisfied are residents with the neighborhood?
                                  Princeton Brook is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                  How satisfied are residents with the staff at Princeton Brook?
                                  Princeton Brook is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                  How often does management engage with reviews?
                                  Managers have responded to 100% of their community reviews in the past year.
                                  How quickly does management engage with reviews?
                                  Managers have replied within 6 days to their community reviews in the past year.
                                  Who manages Princeton Brook?
                                  Princeton Properties
                                  What is the pet policy at Princeton Brook?
                                  No pet policy available

                                  Check Availability

                                  Princeton Brook

                                  February 2024

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                                  Beds

                                  0

                                  Baths

                                  0

                                  Princeton Brook is an apartment in Keene in zip code 03431. This community has a 0 Bed, 0 Bath Nearby cities include Swanzey, Putney, Bellows Falls, Brattleboro, and Vernon.

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