The Pines

33 Robert Ave, Portsmouth, NH 03801
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ApartmentRatings Property Breakdown

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4.0National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
3.5
Pre-Renewal
Before residents renew their lease, we get their feedback.
4.4
Move-in
How residents felt about their move-in experience.
N/A
Unclosed Prospects
What prospective renters had to say about their visit.
4.2
Work Order
Our team's performance in responding to service requests.
81%RECOMMENDED
THIS PROPERTY
VS
80%CITY AVERAGE

Ratings & Reviews

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Verified Resident 713274 2017 - 2019 Recommended
Reviewed 11/03/2019
It's a pleasant community. I only have one neighbor who wasn't very quiet, and they helped right away without it becoming an issue. I have never rented anywhere else so I can't really compare this community to others. We are pleased.
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Verified Resident 698013 2019 Recommended
Reviewed 09/22/2019
So far it's very pleasant. The staff could not have been nicer. The apartments are a little less conditioned for the price. The location of the apartments make up for it. We love that it is dog friendly which was hard to find!
The Pines Manager09/25/2019

It's excellent to hear this! We appreciate you taking the time to leave us a review, thank you!

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Verified Resident 696586 2019 Recommended
Reviewed 09/17/2019
We chose this apartment for it's location, price, availability and pet policy. We liked the amount of space, size of kitchen and bedroom, and the amount of natural light. I really liked how clean the apartment was on move in, including clearly new carpets and linoleum,… See More
The Pines Manager09/18/2019

Sounds like your experience at The Pines has been excellent from every encounter you've faced! We appreciate you sharing your experience with us ,and hope you enjoy your home here with us!

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Verified Resident 688282 2018 - 2019 Recommended
Reviewed 09/01/2019
Safe and clean community. Friendly neighbors. Management attentive and responsive although building is outdated. Community pool is nice. And love the outdoor grill area with the fire pit. It's a great place to make new friends.
The Pines Manager09/04/2019

This is excellent news! We hope you continue to enjoy our community here at The Pines for years to come.

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Verified Resident 675682 2019 Recommended
Reviewed 08/07/2019
The staff here are attentive and helpful! I felt very comfortable throughout the whole process of applying for and moving into the apartment. The apartment was clean upon arrival and the value of the rent matches the quality.
The Pines Manager08/14/2019

It's great to hear that you had an excellent moving experience! Thank you for sharing your thoughts with our community.

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Verified Resident 668676 2019 Recommended
Reviewed 07/23/2019
Staff have been outstanding in resolving issues. We've a long way to go before it feels like home, but we are well on our way. Not without its issues, but with staff behind the property the way they have been for us, I'm sure we'll be… See More
The Pines Manager07/24/2019

We are happy to hear that you are settling in! Our office staff is always available to do whatever they can to make The Pines feel like home. Please, don't hesitate to reach out!

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Verified Resident 667632 2019 Recommended
Reviewed 07/21/2019
Lovely place for young professionals, military families, etc. Pool and fitness facilities are awesome. Lots of doggies walking around. Very quiet inside your own apartment- not much noise heard from neighbors.
The Pines Manager07/24/2019

We agree that The Pines is a great place for anyone (even doggies) to call home! We appreciate your review!

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Verified Resident 666617 2019 Recommended
Reviewed 07/18/2019
Management has been very helpful both before and after the move. We had a couple of minor repair issues that were promptly addressed. Seems well maintained. Just checked out the fitness are and was very impressed.
The Pines Manager07/24/2019

Welcome to The Pines! We hope this will be a happy home for you.

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Verified Resident 658754 2008 - 2019 Recommended
Reviewed 06/30/2019
Its a decent community. It's an old complex the bldgs have maintenance issues but in my 11 yrs here when I address the issues all is done to resolve it til I'm happy. If u think about it that's what matters.
The Pines Manager07/03/2019

We are happy to hear that our management team has been able to resolve your issues promptly! Thank you for your review of The Pines!

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Verified Resident 654007 2018 - 2019 Recommended
Reviewed 06/18/2019
It's a clean and quiet place to hang one's hat. There were a few minor maintenance issues when I moved in but they were dealt with quickly. Office staff is responsive and friendly, and the community is generally pretty cool. Nice location that seems to be… See More
The Pines Manager06/19/2019

Thanks for your review! We are happy to hear you are enjoying your residency here at The Pines.

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Verified Resident 581248 2018 - 2019 Recommended
Reviewed 05/30/2019
The apartment has been great and the service requests are promptly addressed. The desire to make sure everyone is well taken care of and that any maintenance issues are addressed in a timely manner is very evident.
The Pines Manager06/06/2019

We're thrilled to hear that our maintenance staff has exceeded your expectations. Thank you for your feedback!

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Verified Resident 640521 2018 - 2019 Recommended
Reviewed 05/14/2019
Was not pleased at the beginning of our moving moved in on top of people still working in building was told it was moved in ready.Don't quite understand why I was charged still for moving in when they were not ready for us...
The Pines Manager05/16/2019

Hi there, if you have any concerns about your current apartment situation, we encourage you to reach out to us at [email protected] so we can take the next steps to improve your experience.

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Verified Resident 632291 2008 - 2019 Recommended
Reviewed 04/28/2019
Pleasent place to live very quiet neighborhood, people are very friendly, love that you can have certain types of dogs, office staff friendly and maintenance guys work hard to get the job done in a timely manner overall I enjoy this community
The Pines Manager05/02/2019

Thank you for your kind words! We are so happy you are enjoying the luxury and convenience of living here at The Pines! We appreciate your input.

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Verified Resident 611773 2018 - 2019 Not Recommended
Reviewed 03/05/2019
Not awful but certainly not worth the rent I pay. It's dirty, dumpster is always overflowing. Spiders and beetles all around the outside entry and in my apartment often. Washer is always breaking and overflowing and maintenance does not come fix it in a timely manner.… See More
The Pines Manager03/06/2019

Hi there, we're saddened to hear of the problems you've encountered during your residency with us. At your earliest convenience, reach out to us at [email protected] so we can take the next steps for improving The Pines experience for all.

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Verified Resident 581420 2017 - 2018 Not Recommended
Reviewed 12/10/2018
My current experience is not excellent. I have an active mold problem and managements ability to fix the incoming water/moisture let alone the active black mold is disappointing. I had to call the city to get them to even start.
The Pines Manager12/12/2018

We're sorry to hear of the inconveniences that have you have been faced with. We would like to learn more about your situation so that we may improve your experience with us here at The Pines. Please reach out to us at [email protected] so we can get started.

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Verified Resident 578152 2015 - 2018 Not Recommended
Reviewed 12/02/2018
The apartments are ideally-located. We don't have any issues with the neighbors, but the yearly rent increases are a burden and the staff are not reliable to fix maintence issues. It is unclear if this is any office staff issue or one with the maintence staff.… See More
The Pines Manager12/05/2018

Thanks for leaving your feedback. We expect that our staff is helpful and efficient, and we're sorry to hear that you haven't experienced that. We would like to work with you to fix this. Please reach out to us at [email protected] so we can get started.

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Verified Resident 567398 2008 - 2018 Recommended
Reviewed 11/06/2018
I like living here. This place has issues and problems as all communities do. Sometimes I feel these issues aren't addressed in a timely manner. But I have noticed a dramatic improvement since the latest management team has been in place.
The Pines Manager11/06/2018

We're so happy to hear that you've seen an improvement in our maintenance request response time! We appreciate your feedback.

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Verified Resident 526605 2017 - 2019 Recommended
Reviewed 08/13/2018
Management staff very responsive to concerns. Maintenance issues effectively and in a timely fashion addressed. Physical community and neighbors seem pleasant and friendly. Apartment: no complaints. Would recommend this complex to others.
The Pines Manager08/15/2018

Thanks for leaving us your feedback! It's great to hear that our staff here at The Pines is surpassing your expectations!

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Verified Resident 513763 2014 - 2018 Not Recommended
Reviewed 07/15/2018
The apartments here aren't great at blocking noise, whether across the hallway or from units above. Maintenance requests in the summer take weeks to get done for simple things and they still haven't fixed my external buzzer switch issue.
The Pines Manager07/16/2018

Hi there, we are saddened to learn of the inconveniences you've faced during your stay with us. We understand that these moments can be frustrating, and we'd like to discuss your situation further to correct the problems. Please reach out to us at [email protected] at your earliest convenience.

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Verified Resident 512776 2017 - 2018 Recommended
Reviewed 07/12/2018
Community is fine. Needs some tender love and care. I feel like the money that goes into it is shipped off to other properties or investors and rarely reinvested in the actual upkeep. The maintenance guys are great at what they do but it seems like… See More
The Pines Manager07/16/2018

Hi there, thanks for bringing your maintenance concerns to our attention. Your satisfaction is our top priority and we're always looking for ways to improve the experience of our tenants. If you could reach out to us at [email protected] so we could discuss this matter further with you, we'd appreciate it!

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Verified Resident 506629 2018 Recommended
Reviewed 06/28/2018
Although I was unable to view the apartment before I moved in, it was clean and fresh when I arrived. The only problem was that the stove drawer came off its rails, and the maintenance staff (Dave) responded quickly to my request to fix it. In… See More
The Pines Manager07/02/2018

Welcome to The Pines! We are so happy to learn that you have had a great experience with our wonderful maintenance and office staff. We hope you enjoy the rest of your stay!

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Verified Resident 502203 2018 Recommended
Reviewed 06/19/2018
Move in was very quick and easy. The apartment was clean and ready to go. The space is perfect for what I was looking for and I love the location. The apartments and grounds are pet friendly and the staff is very helpful.
The Pines Manager06/20/2018

It is great to hear that you are enjoying your apartment at The Pines. Your feedback fuels us to create an even better living experience for our guests! Thanks for the review.

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Verified Resident 485471 2018 Recommended
Reviewed 05/09/2018
Well done ;iorh i[qe crf9fqerh fvo'qejfopjkqer[iogvjqerio[fgn0pqjk[qeriogvio'qervb;qernvo[ kejnqvklernvkl/ernvklernvlk'ernvlkqevklvn lk'/qemnvlqer This question is poorly designed. See More
The Pines Manager05/09/2018

Thanks for the feedback!

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Verified Resident 474672 2018 Recommended
Reviewed 04/10/2018
So far everyone has been very friendly. I enjoy being close to everything in Portsmouth. My neighbors are helpful. Sometimes the noise outside of the apartment is annoying but most people are responsible and respectful. I hope to enjoy events to come at the Pines See More
The Pines Manager04/16/2018

Thanks for the great review! It sounds like you've been settling well into your new home at The Pines, and we wish you many happy days with us!

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Verified Resident 465028 2017 - 2018 Recommended
Reviewed 03/15/2018
Great place to live and a very helpful and friendly staff. I have had several issues for maintenance and all were addressed in a prompt and efficient manner. The only complaint I have with the apartment is that the laundry is a little too expensive.
The Pines Manager03/20/2018

Thanks for the feedback! Quickly addressing any maintenance concern is a top priority of ours, and we're glad to know you've had a good experience with requests!

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Features & Amenities

Laundry

  • Laundry On-Site

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

  • Dogs Allowed
    Deposit: Required
    Rent: Required
  • Cats Allowed
    Deposit: Required
    Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

2 Bedrooms, 1 Bathroom

  • Price

    $1,539

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price

    $1,460

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

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The Pines is an apartment in Portsmouth in zip code 03801. This community has a 2 bedroom, 1 - 2 bathroom, and is for rent for $1,460 - $1,539. Nearby cities include Kittery, North Hampton, Newmarket, Hampton, and Lee. 03904, 03862, 03857, 03842, and 03824 are nearby zip codes.

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The Pines

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