Brook Village West
#1,217 #1 #11

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Brook Village West

103 Cluff Crossing Rd # G2, Salem, NH 03079
(930 Reviews & Surveys)
$1,570 - $2,110/mo
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Floor Plans & Pricing

Studio

Small Studio

Studio, 1 Bath | 266 sq. ft.

$1,570 - $1,605

Not Available

See Floor Plan Details

Studio

Studio, 1 Bath | 450 sq. ft.

$1,720 - $1,755

Not Available

See Floor Plan Details

1 Bedroom

1 Bedroom

1 Bed, 1 Bath | 792 sq. ft.

$1,855 - $1,910

Not Available

See Floor Plan Details

2 Bedrooms

2 bedroom

2 Beds, 1 Bath | 900 sq. ft.

$1,975 - $2,110

Not Available

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.3

Grounds

4.4

Safety

4.3

Office Staff

4.6

Maintenance

4.5

Neighborhood

4.4

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

22

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

B+

Average time to respond to reviews

6.59 days

View Community Timeline
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Brook Village West Reviews

(150)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1224433

Verified Resident 2023 - 2024

2/7/2024

I dont have any issues with anything around here. I work a lot and this place is nice to come home to. Neighbors are great. Pretty much quiet. being on the third floor I have not needed to turn on my heat.

    Manager

    2/9/2024

    Brook Village West
    Hello! We’re happy to hear that you’re enjoying your time at Brooke Village West. Thanks for the great review!

    Updated Review

    Review Author Icon

    Resident 829889

    Verified Resident 2020 - 2024

    1/8/2024

    Very friendly very nice completely very caring staff nice people to work with nice people around especially the staff that works in the apartments the maintenance staff very friendly very nice very lovin

      Manager

      1/19/2024

      Brook Village West
      We're so happy to hear you're finding staff and folks in the community to be friendly and caring at Brook Village West. Thank you for sharing your experience!

      Updated Review

      Review Author Icon

      Resident 1041384

      Verified Resident 2015 - 2023

      12/8/2023

      office staff always friendly and courteous. Maintenance always efficient and on top of all request. Matt and John are the best. I have loved living here but rent has gone up faster than my income, so i am on senior housing wait list

        Manager

        12/12/2023

        Brook Village West
        We appreciate your kind words about our staff and how they are friendly and quick to respond. Please reach out to us any time at resident.relations@forestproperties.net so we can talk about any circumstances you may be having in regards to being able to stay at Brook Village West.

        Updated Review

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        Resident 1131620

        Verified Resident 2023

        12/5/2023

        I absolutely love it here at Brooke village west. the neighbors are great, it's pet friendly and there are amenities here that everyone can enjoy from all ages. I hope to renew my lease and enjoy another year here at Brooke village west.

          Manager

          12/6/2023

          Brook Village West
          We're thrilled to hear you love it Brook Village West and find the neighbors to be great, the place amenable to furry friends, and full of amenities for all ages. We look forward to you continuing to be part of our community. Thanks for the review!

          Updated Review

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          Resident 1109685

          Verified Resident 2022 - 2023

          11/16/2023

          We are happy here. Staff are great. We have not had any issue Pool and Lounge are spotless. Grounds are kept nicely and there is plenty of parking. Maintenance people are always quick and efficient. .

            Manager

            11/20/2023

            Brook Village West
            We're so happy you're happy living at Brook Village West! We love hearing that our staff is great, the common areas and amenities are spotless, grounds are well-kept, and parking is aplenty. Thanks so much for the excellent review!
            Review Author Icon

            Resident 1199739

            Verified Resident 2023

            11/15/2023

            The leasing personnel are very nice and friendly. I'vee called with questions and have been helped. The maintenance personnel very helpful, polite. The grounds are very well maintained. The clubhouse is very clean and coffee is great!

              Manager

              11/20/2023

              Brook Village West
              It's so great to hear our staff is friendly and helpful, the grounds are well-maintained, and that you enjoy the clubhouse and a fresh cup of joe. Thanks so much for sharing your experience and for leaving a review!
              Review Author Icon

              Resident 1196808

              Verified Resident 2020 - 2023

              11/6/2023

              A great community and the office staff and maintenance are wonderful ! A great place to live with kids and convenient to all major highways for commuters! The pool and gym are just a few of the great Amenities.

                Manager

                11/20/2023

                Brook Village West
                We're so thrilled to hear you find the community to be great and the staff to be wonderful. It pleases us to know Brook Village West is a great place for families to live with great amenities and a convenient location. Thanks for the excellent review!
                Review Author Icon

                Resident 1186183

                Verified Resident 2023

                10/2/2023

                The buildings are older so expect a lot of cock and spray foam. It's got a slight motel vibe. Overall, if you're looking for some place that isn't extraordinarily expensive this might be it. If you're looking for something more up, kept and shiny definitely… See More >
                  Manager

                  10/5/2023

                  Brook Village West
                  We appreciate your feedback and would like to learn more about your experiences so we can make improvements that benefit you and other residents. Please reach out to us at resident.relations@forestproperties.net so we can get things started.

                  Updated Review

                  Review Author Icon

                  Resident 952197

                  Verified Resident 2021 - 2023

                  8/28/2023

                  I Love this community, apartment is great, staff is awesome and the people are very nice. The grounds are well kept. Staff always very helpful, great location stores all around on route 28 convenient store across the street as well

                    Manager

                    8/30/2023

                    Brook Village West
                    We're so happy to hear you love the community at Brook Village West and find the staff to be awesome, the grounds well-kept, the people nice, and your residence conveniently located near shops. Thanks for the great review!

                    Updated Review

                    Review Author Icon

                    anonymous

                    Resident 2013 - 2023

                    7/15/2023

                    If you like mice living amongst you BVW is ideal for you...They find entry behind appliances were parts of baseboard missing.They have also figured out when an electrical outlet is not covered they can chew through drywall...There favorite entry is by the heating base boards.When… See More >

                      Updated Review

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                      Resident 1132429

                      Verified Resident 2023

                      6/14/2023

                      I've been in the community 8 years have lived in different buildings and my experience has been very good I feel like the office does does a good job of making the community very welcoming and good to live at

                        Manager

                        6/16/2023

                        Brook Village West
                        Happy 8 year anniversary! We're so happy you've had a good experience living at Brook Village West and that our staff has been helpful in making folks feel welcome. Thanks for the great review!

                        Updated Review

                        Review Author Icon

                        Resident 1074207

                        Verified Resident 2022 - 2023

                        6/14/2023

                        I'm a quiet guy and I travel a lot, but in my short time here I haven't come across any problems that weren't fixed right away. The neighbors are friendly and the location is convenience as it's right off the main shopping road in town.

                          Manager

                          6/16/2023

                          Brook Village West
                          We're happy to hear issues get resolved quickly at Brook Village West and the neighborhood is full of friendly folks and conveniently located. Thanks for the great review!
                          Review Author Icon

                          Resident 1148196

                          Verified Resident 1999 - 2023

                          6/8/2023

                          I've been very satisfied with all good people and they take care of you you can go and chat with them unless the extremely busy they usually allow you to talk to them as they replied back to you I've never seen the team I'm… See More >
                            Manager

                            6/16/2023

                            Brook Village West
                            We're so pleased to hear you're happy living at Brook Village West and you enjoy talking to the folks in the community. Thank you for sharing your experience!

                            Updated Review

                            Review Author Icon

                            Resident 989982

                            Verified Resident 2013 - 2023

                            5/21/2023

                            This is a nice quiet place to live building and aoaprtment is nice and outside grounds are clean and well maintained location in salem is convenient to shopping and highway . nice area… See More >
                              Manager

                              5/31/2023

                              Brook Village West
                              We're so pleased to hear how nice and well-maintained you find the inside and outside spaces at Brook Village West to be and that it is conveniently located to shopping and the highway. Thank you so much for the great review!

                              Updated Review

                              Review Author Icon

                              Resident 1113580

                              Verified Resident 2023

                              5/18/2023

                              This apartment building maintenance is quick to answer and fix any problem. Non emergency fixes seem to only take a day to solve. Over all satisfaction work on both timing and quality of work done on my apartment.

                                Manager

                                5/31/2023

                                Brook Village West
                                We're so pleased to hear our staff is quick to respond to and resolve any issues and that fixes have been satisfactory. Thanks for sharing your experience!
                                Review Author Icon

                                Resident 1133014

                                Verified Resident 2023

                                4/19/2023

                                We just moved into Brook Village West this past week. Applying for the apartment and moving in could not have been easier. When applying, Beth emailed us with everything she needed and would always get back to us over email within an hour. She was… See More >
                                  Manager

                                  4/21/2023

                                  Brook Village West
                                  Welcome to Brook Village West! We're so happy to hear how easy the move-in process was for you and how helpful and responsive our staff was. It's great to know how friendly and welcoming folks have been in the community and that your apartment was clean and tidy. Thanks for much for sharing your experience and for the review!
                                  Review Author Icon

                                  Resident 1129344

                                  Verified Resident 2023

                                  4/7/2023

                                  Brooke village west has been a great place for me and my wife as we build our family. The people that manage this place and work here have been so amazing, helpful and thorough. They follow up immediately and are very nice personable… See More >
                                    Manager

                                    4/11/2023

                                    Brook Village West
                                    We're so happy to hear Brook Village West has been a great place for you and your family. We appreciate your kind words about our staff and how helpful and responsive they are. We're so glad you moved here too! Thanks for sharing your story and for the excellent review!

                                    Updated Review

                                    Review Author Icon

                                    Resident 395676

                                    Verified Resident 2017 - 2023

                                    3/27/2023

                                    The office staff are very friendly and very responsive. They are always available to help and have a smile on their face while doing so. The maintenance guys are great and efficient when handling issues.

                                      Manager

                                      4/10/2023

                                      Brook Village West
                                      How wonderful to hear you find our office staff to be friendly, helpful and quick to respond, and our maintenance crew great and efficient. Thanks for sharing your experience!

                                      Updated Review

                                      Review Author Icon

                                      Resident 1046860

                                      Verified Resident 2022 - 2023

                                      3/16/2023

                                      Great place, it's close to commercial, services, and safety of the complex. Standards of quietness and cleanliness. Security and prompt responses to issues are great. Small gym, pool and office to do work and have free coffee/ tea. Very kind and friendly staff.

                                        Manager

                                        3/21/2023

                                        Brook Village West
                                        We're so happy you find Brook Village West to be a conveniently located, clean, and safe residence. It's great to know our staff are friendly and quick to respond to issues and that you are enjoying the various amenities. Thanks for the great review!
                                        Review Author Icon

                                        Resident 1122247

                                        Verified Resident 2023

                                        3/15/2023

                                        Haven't moved in yet but love the location and safety of the complex. Allows animals. Standards of quietness and cleanliness are high. Security and prompt responses to issues are great. Small gym, pool and office to do work and have free coffee/tea. Very kind staff

                                          Manager

                                          3/21/2023

                                          Brook Village West
                                          We look forward to welcoming you to Brook Village West! We're so happy you love the location and find it to be a safe, quiet, and clean place with many amenities and a very kind staff. Thanks for sharing your experience!
                                          Review Author Icon

                                          Resident 1120487

                                          Verified Resident 2019 - 2023

                                          3/11/2023

                                          Rent is getting out of hand, appliances are in desperate need for an update. Evictions are being threatened now if rent is even a week late which is totally unacceptable to me considering the cost of living just keeps increasing while wages stay the same.… See More >
                                            Manager

                                            3/21/2023

                                            Brook Village West
                                            Thank you for taking the time to share this important feedback. Please reach out to us any time at resident.relations@forestproperties.net so we can talk about any circumstances you may be having in regards to being able to stay at Brook Village West.

                                            Updated Review

                                            Review Author Icon

                                            Resident 1077009

                                            Verified Resident 2022 - 2023

                                            3/8/2023

                                            Except for people who don't move their cars for storm cleanup and big dogs being treated not so well the place is okay to live in most of the neighborhood is quiet in my building except for the dope smoking

                                              Manager

                                              3/21/2023

                                              Brook Village West
                                              We appreciate and acknowledge all of your feedback and thank you for taking the time to share your experience. Feel free to reach out to us at any time at resident.relations@forestproperties.net if you want to further discuss any concerns you have.
                                              Review Author Icon

                                              Resident 1112109

                                              Verified Resident 2023

                                              2/10/2023

                                              Very nice nabors willing to help move in the staff is welimg to go that extra mile to get you in to the complex.i moved in to a brand new apartment with brand new appliances and flooring the hole community is very welcoming and helpful

                                                Manager

                                                2/24/2023

                                                Brook Village West
                                                Welcome to Brook Village West! We're so happy to hear your move in went well and that both the staff and community were helpful and welcoming. Thanks for sharing your experience!
                                                Review Author Icon

                                                Resident 1100724

                                                Verified Resident 2019 - 2023

                                                1/7/2023

                                                Unreasonable rent increases, property constantly trashed. Garbage everywhere. People fighting, out of control unsupervised children being disruptive in common areas. Letting people renew leases after being caught stealing packages. Poor apartment living conditions.

                                                  Manager

                                                  1/19/2023

                                                  Brook Village West
                                                  We appreciate you bringing these concerns to our attention. We’d like to learn more about your situation so we can improve the experience for you and for all of our residents. Please reach out to us at resident.relations@forestproperties.net so we can get a conversation started.
                                                  Review Author Icon

                                                  Resident 1099305

                                                  Verified Resident 2020 - 2023

                                                  1/2/2023

                                                  The landlord is very nice. The rent is high, but they allow pets. The proximity to a number of businesses and interstate 93 is very valuable. The Tuscan village mall is a gentrified wasteland and made all our rents go up, so that stinks.

                                                    Manager

                                                    1/6/2023

                                                    Brook Village West
                                                    We're pleased to hear you enjoy the convenient location of Brook Village West and its pet friendly environment. We appreciate and acknowledge all of your feedback. Thank you for sharing your experience.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Rent: $50. Restrictions: Pit Bull/Pitbull group, English Bull Terrier Doberman Pinscher Bullmastiff Rottweiler Saint Bernard Great Dane German Shepard Akita Alaskan Malamute Chow Dalmatian Husky Wolf Hybrid Portuguese Fila Giant Schnauzer Presa Canario Eskimo Spitz. Pet Limit: 2. Comments: 2 pet total per apartment. PLEASE NOTE “Mixed Breed� will not be accepted. There MUST be a breed listed on the paperwork that is not on the restricted list.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Rent: $50. Pet Limit: 2. Comments: 2 pet total per apartment.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-hour management availability
                                                    • Clubhouse
                                                    • Fitness Center
                                                    • High-Speed Internet
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pool
                                                    Show Less
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 05:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Forest Properties Management

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Brook Village West Rated?
                                                    Based on 930 number of votes by renters, Brook Village West is currently rated 4.2 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Brook Village West?
                                                    Brook Village West is rated 4.4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Brook Village West is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Brook Village West?
                                                    Brook Village West is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Brook Village West?
                                                    Brook Village West is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Brook Village West is rated 4.4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at Brook Village West?
                                                    Brook Village West is rated 4.6/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 6.59 days to their community reviews in the past year.
                                                    Who manages Brook Village West?
                                                    Forest Properties Management
                                                    What is the pet policy at Brook Village West?
                                                    Dogs Allowed
                                                    Rent: $50
                                                    Restrictions: Pit Bull/Pitbull group, English Bull Terrier Doberman Pinscher Bullmastiff Rottweiler Saint Bernard Great Dane German Shepard Akita Alaskan Malamute Chow Dalmatian Husky Wolf Hybrid Portuguese Fila Giant Schnauzer Presa Canario Eskimo Spitz
                                                    Pet Limit: 2
                                                    Comments: 2 pet total per apartment. PLEASE NOTE “Mixed Breed� will not be accepted. There MUST be a breed listed on the paperwork that is not on the restricted list.
                                                    Cats Allowed
                                                    Rent: $50
                                                    Pet Limit: 2
                                                    Comments: 2 pet total per apartment.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    Studio, 1 Bath

                                                    Contact Property

                                                    Brook Village West

                                                    February 2024

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                                                    Beds

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                                                    Baths

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                                                    Brook Village West is a 266 - 900 sq. ft. apartment in Salem in zip code 03079. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $1,570 - $2,110. Nearby cities include Clinton, Boxborough, Hudson, Berlin, and Stow.

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