Number of reviews in the past 365 days | 18 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 14.72 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 18 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 14.72 days |
Verified Resident 764481, your wonderful feedback and rating mean a lot to us.
We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Hello Verified Resident 776467, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Verified Resident 764760, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Brownstones at Englewood. We are always more than happy to assist you if anything else comes up. Take care!
Hi Verified Resident 853923, thank you for taking the time to leave a review for us at The Brownstones at Englewood. We're happy we could meet your expectations!
Good morning! Thank you so much for your positive review, and we are happy to hear that you are enjoying your experience here. We are always available to help if there is anything you might need, so please don't hesitate to give us a ring!
Good morning! Thank you for your feedback and we certainly understand the concern expressed. We will continue to issue frequent reminders of the importance of wearing masks within the common areas of the community. Thank you again!
Dear Resident, We really appreciate your positive review! Thank you, and have a fantastic day!
Good morning! We strive for 100% satisfaction, and it is great to see you have had such a positive experience at The Brownstones during your many years here! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Good morning. Thank you so much for your positive comments about The Brownstones at Englewood! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good morning, We appreciate your feedback and sincerely apologize of the miscommunication from our team. We certainly understand that the delays are frustrating and appreciate your patience and understanding as we work to resolve the issue with your refrigerator light-bulb directly with GE under the appliances warranty agreement. Thank you, Jacqueline Alvarez Sr. Community Manager
We appreciate your candid feedback and we apologize if there has been any miscommunication on our part. Inspections are completed as required and again, we sincerely apologize for the inconvenience you experienced. Please let us know if there is anything additional you may need from us, we are happy to help. Thank you, Jacqueline Alvarez Sr. Community Manager
Hello! We are so happy to hear that you love the community here. We are sorry that you didn't have a good experience renewing. We are always willing to help residents when its time for renewal. If you have any questions please feel free to contact our office directly at 201.871.8399. Your satisfaction is our top priority!
Good Afternoon! We strive for 100% satisfaction, and it is great to see you had such a positive experience at The Brownstones at Englewood. We are happy to hear you enjoy our amenities! I will be sure to pass along your comments to the rest of the staff here at The Brownstones! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Hi, thank you so much for your positive comments about The Brownstones at Englewood! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Jacqueline Alvarez Senior Community Manager 201-871-8399
Hi, thank you for taking the time to leave a review for us at The Brownstones at Englewood. We're happy we could meet your expectations! We really appreciate your feedback! Thank you, and have a fantastic day! Jacqueline Alvarez Senior Community Manager 201-871-8399
Uh-oh! Looks like someone fell asleep on their keyboard :)
Good morning, It is reviews like this give us motivation and help us ensure we provide high-quality service! Thank you so much for taking the time to recognize our staff. We are always happy to assist in any way we can. We hope you have an amazing day! - Your Team @ The Brownstones
Good morning, We are disappointed to learn of your experience here at The Brownstones at Englewood, but will take this opportunity to improve. I understand that there has been some staff changes in the recent months; however we are confident that with our new staff, we will be able to address and many the issues that have been outstanding. I am happy to say that repairs on the few exterior lights that are out will begin this week and we have also begun work on the sprinkler system to resolve the alarm issues. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Please feel free to reach out to me directly at [email protected] Thank you, Jacqueline Alvarez Senior Community Manager
[email protected], thank you for leaving this detailed feedback about your experience with The Brownstones at Englewood Apartments. You really made our day today. Your Management Team The Brownstones at Englewood South
Anonymous, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (201) 871-8399 so we can work towards a resolution. We look forward to hearing from you.
Koukla932, we are very happy we could provide you with a positive experience! Thank you again for the great review! Thank you, and have a fantastic day!
Hi Ashleymarie124, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (201) 871-8399 so we can work towards a solution. Thank you and have a great day.
Honey480, we truly appreciate your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (201) 871-8399.
N/A
659
N/A
E1
N/A
664
N/A
E2
N/A
953
N/A
E3
$2,039 - $4,854
957
2 Units
E4
N/A
790
N/A
A3
N/A
810
N/A
A4
N/A
854
N/A
A6
N/A
881
N/A
A7
N/A
952
N/A
A8
N/A
1,035
N/A
A9
$2,058 - $3,779
745
1 Units
A1
$2,083 - $4,073
788
6 Units
A2
$2,318 - $4,529
812
3 Units
A5
$2,658 - $3,616
1,042
1 Units
A10
N/A
1,215
N/A
B4
N/A
1,268
N/A
B6
N/A
1,295
N/A
B7
N/A
1,295
N/A
B8
N/A
1,329
N/A
B11
N/A
1,333
N/A
B12
N/A
1,389
N/A
B13
N/A
1,593
N/A
B15
N/A
1,860
N/A
B17
N/A
1,931
N/A
B18
$2,336 - $4,248
1,040
1 Units
B1
$2,391 - $5,235
1,119
8 Units
B2
$2,716 - $4,645
1,179
1 Units
B3
$2,721 - $5,029
1,265
4 Units
B5
N/A
1,317
N/A
B10
N/A
1,659
N/A
B16
$2,881 - $5,153
1,317
1 Units
B9
Find balance in a place where old fashioned lamps light retail-lined streets and open spaces abound — in a place that embraces the best of both worlds and puts it all directly at your doorstep. Inspired by the historic brownstone neighborhoods of New York, the stately two-tone brick buildings with townhouse-style front stoops, thoroughly complemented by the steady growth of the Englewood South neighborhood, allow you to enjoy life at your own pace.
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