Number of reviews in the past 365 days | 10 |
Percentage of reviews responded to | 20% |
Average time to respond to reviews | 87 days |
Contact Property
Vivian
75 Sterling Blvd.
Englewood, NJ 07631
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 10 |
Percentage of reviews responded to | 20% |
Average time to respond to reviews | 87 days |
We are disappointed to hear that our community has not met your standards. We work very hard to make all of our residents happy. Please call the leasing office at (201) 568-5554 and we would be happy to discuss the issues you have mentioned. It is always our intent to provide the very best service to our residents. Sincerely, Vivian
Thank you for your valued feedback. We are pleased to hear that you have been enjoying the abundance of attractions within the community and surrounding area and utilizing our shuttle services to New York City. We are disappointed to hear that our community has not met your standards. We work hard to make all of our residents happy. Please call the leasing office at (201) 568-5554 and we would be happy to discuss the issues you have mentioned. It is always our intent to provide the very best service to our residents. Sincerely, Vivian
Good afternoon, Our team cares very much about our community and our residents. We do our absolute best to serve everyone's needs. As you know, your concern is being addressed with our management team. Thank you, Vivian
Thank you very much for providing us with a review. We are so happy to know that you are loving you home here and that our team has been providing you with great customer service. We work hard to provide a community our residents are proud to call home. You know where to reach us if you have any questions! Best, Megin, Director of Operations
Thank you for your kind words about our community and staff! It is our top priority to provide excellent customer service to every resident at Vivian. We are pleased to hear the issue you had when you moved in was handled in a timely manner. We work hard to provide a community our residents are proud to call home. Sincerely, Vivian
Thank you very much for providing us with such a positive review. We are happy to hear you are loving your home here at Vivian and that our team has been providing you with great customer service. If you have any questions regarding the neighboring area, please reach out to the leasing office and someone would be happy to help! Sincerely, Vivian
Hello and thanks for your feedback! We are so happy to hear you are loving your home here at Vivian. We look forward in continuing to provide you with a community you love. Please reach out if you have any questions. Thanks, Anna, Senior Director of Operations
Hello and thank you for your kind words about our community and team! We are so pleased to know you are enjoying your home here so far. If you have any questions, please do not hesitate to reach out to us and ask. Thanks, Theresa, Senior Director of Operations
Hello and thank you for your feedback. We are pleased to hear you are enjoying your home and have been receiving great customer service from our team. Please do not hesitate to reach out with any questions. Thank you, Anna, Senior Director of Operations
$2,055 - $2,145
639
3 Units
viv-a01
$2,370 - $2,545
718
5 Units
viv-a02
N/A
850
N/A
viv-b01
N/A
1,400
N/A
viv-b08
$2,802 - $2,832
962
5 Units
viv-b02
$2,805
1,050
1 Units
viv-b03
$2,935 - $3,090
1,102
4 Units
viv-b05
$3,045
1,156
1 Units
viv-b07
$3,070 - $3,090
1,140
2 Units
viv-b06
$3,260 - $3,340
1,086
2 Units
viv-b04
Vivian
Please allow up to 24 hours for your answer to be visible to the public.
Contact Property
Vivian
75 Sterling Blvd.
Englewood, NJ 07631