Number of reviews in the past 365 days | 11 |
Percentage of reviews responded to | 72.73% |
Average time to respond to reviews | 69.64 days |
Contact Property
Overlook at Flanders
77 Oakwood Village #11
Flanders, NJ 07836
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 11 |
Percentage of reviews responded to | 72.73% |
Average time to respond to reviews | 69.64 days |
Hello! Thank you so much for your review! We appreciate you taking the time to leave us feedback. We are so glad that you and your furry friend are enjoying the community and your friendly neighbors! If there is anything we can do for you going forward, please be sure to let us know. Thank you kindly - The team at Overlook at Flanders
Thank you for taking the time to leave us feedback. We are very disheartened to see what you have mentioned in your review. We never want our residents to experience such issues, and we will be sure to look into this further. We are committed to doing all that we can to ensure that our residents have a comfortable community to call home and we will do all that we can to assist you. Please reach out to a team member at your earliest convenience at (877) 884-8443. Thank you.
We apologize if you've had a less than positive experience. Your living experience is important, and we want nothing more than to provide a comfortable and pleasant home for our residents. Your feedback and concerns are valued, and we'd be more than happy to discuss each item you referenced in more detail. We have great confidence in our team and their ability to work with you. - The Team at Overlook at Flanders
We apologize for any issues you may have had in trying to reach our office staff. We want to assure you that our staff is very transparent in working with our applicants and are sure to provide them with transparent service and information. If you wish to discuss any possible discrepancies, please reach out to our staff over the phone at (877) 884-8443. Thank you. - The Team at Overlook at Flanders
Thank you so much for taking the time to briefly share with us why you have enjoyed your time here. We could not be happier to see that your experience has been nothing but positive and that our staff has been there for you and any need you may have had. As always, please let us know if you were to need anything going forward. Thanks again! - The Team at Overlook at Flanders
We want to apologize for any inconvenience this may have caused you may have experienced during your application process. We want to assure you that we value your interest in our community, and we take pride in being very transparent throughout this process. When you are able, please reach out to a team member over the phone at (877) 884-8443 and a team member will be more than happy to discuss any discrepancies you may have. Thank you. - The Team at Overlook at Flanders
Wow! Thank you so much for the kind words about our management and maintenance teams. We know that they work very hard to ensure that our residents have all that they need. Please reach out to a team member over the phone at (888) 526-4812. Thank you. - The Team at Greenspring Apartment Homes
We're sorry that you didn't enjoy your time with us at Overlook at Flanders. Please accept our apologies for your frustrations due to our fees. Unfortunately, these fees (which are reflective of current market rates) are necessary to maintain our community's high standard of living. We try to be very clear about any and all charges as well as provide plenty of advance notice about any changes. We'd be more than happy to discuss this further with you, so please feel free to get in touch with us at 973-584-6161. Thank you.
Thank you for ten years of loyalty! Our recommendation means a lot to us and we will be passing your kind words on to our staff. If there's anything we can do to assist you in the future, feel free to give us a call. Thanks for being one of our valued residents! - Overlook at Flanders Team
We are sorry to see that you are unhappy at the moment. We value you as a resident and each of the issues you bring to our attention. We will be sure to look into what we can do to improve our services and your experience going forward. If you wish to discuss any of the concerns you mentioned, please reach out to us either in our office or over the phone at (877) 884-8443. Thank you.
We are sorry to see that you are unhappy at the moment. As a staff, we are committed to providing our residents nothing but the best, so it is unsettling for us to read that you feel this way. We would be more than willing to discuss this issue with you in our office or over the phone at (877) 884-8443. We have great confidence in our teams' ability to work with you and hope that you will be reaching out. Thank you.
Hi, We're sorry to see this review. At Overlook at Flanders, we aim to create an application experience that's simple and seamless. We apologize if that wasn't your experience, and we're sorry for the delay in returning your deposit. So that we may better assist you, please contact us at 973-584-6161. We look forward to resolving this for you. Thank you.
We're sorry to see this review. We aim to create an application experience that's simple and seamless, with attentive customer service. It is great to hear that you have had a pleasant experience with our location in Utah, however, we apologize for your experience at our Overlook at Flanders location. So that we may better assist you, please contact us directly at (973)-584-6161. We look forward to resolving this for you. Thank you.
Please accept our sincere apologies for your dissatisfaction. We assure you that we truly care about and value each and every one of our residents, and we're sorry for any interaction that has caused you to feel otherwise. We'd like to address the points made in your review so that we may alleviate your concerns. Please give us a call at 973-584-6161 or contact us through the online resident portal. Thank you.
Hi, Thank you for your four-star rating of Overlook at Flanders! We are thrilled to know that you love living in our beautiful community. Thanks again!
Hi, Welcome and thank you for your four-star rating of Overlook at Flanders! We are thrilled that you, your fiancé and your cats are happy living in our community!
Hi Matt, Thank you for your five-star rating of Overlook at Flanders! The fact that you've lived here for since 1993 speaks volumes! Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful amenities. We'll remain dedicated to your satisfaction for as long as you're a member of our community!
Hi Ethan, We sincerely apologize for your disappointing experience. At Overlook at Flanders, we pride ourselves on customer service, and an unsatisfied resident impacts us all. It is my understanding your requested lease to review was sent to you this afternoon. Please contact us directly by phone at 973-584-6161, through the online resident portal or at [email protected] so we can help make things right. We hope to hear from you soon.
Thank you for your five-star rating of Overlook at Flanders! We are thrilled that you enjoyed your stay in our community. We always appreciate hearing when team members, like José, have been helpful and reliable, thanks for acknowledging him. We wish you all the best.
We're happy to hear that you're enjoying your time here! We work hard to address resident concerns, so we're glad to hear that you've had positive experiences with our staff. Please don't hesitate to reach out if you have any questions or concerns. Our office number is 973-584-6161, or you can contact us directly through the online resident portal.
Thanks so much for leaving Overlook at Flanders a positive review! We really appreciate the kind words for our staff and maintenance team. If you ever have any concerns or questions, please don't hesitate to reach out to our office at 973-584-6161 or contact us directly through the resident portal on our website.
Hi, Thank you for your five-star rating of Overlook at Flanders! We always appreciate hearing when team members, like Liz, are helpful! Thanks for acknowledging her! Please don't hesitate to reach out to us if we can do anything to help you settle in. We hope you'll be very happy here!
Hi, Welcome and thank you for your five-star rating of Overlook at Flanders! We're happy that you are enjoying your stay in our community. If you'd like to discuss any concerns, please contact us at your convenience? Thank you!
N/A
765
N/A
A1M
$1,400 - $1,995
765
1 Units
A1
$1,450 - $2,120
765
3 Units
A2
$1,500 - $2,170
765
3 Units
A3
$1,540 - $2,135
765
1 Units
A1R
$1,550 - $2,145
765
3 Units
A2M
$1,565 - $2,160
771
1 Units
A3D
$1,590 - $2,185
771
2 Units
A3DMW
$1,600 - $2,195
765
2 Units
A3M
$1,640 - $2,295
765
3 Units
A3R
$1,665 - $2,315
765
2 Units
A2R
$1,705 - $2,300
771
1 Units
A3DR
$1,875 - $2,695
927
3 Units
B1
$1,875 - $2,715
927
3 Units
B1M
$2,000 - $2,780
927
2 Units
B2
$2,015 - $2,710
927
1 Units
B1R
$2,085 - $2,780
927
1 Units
B3
$2,085 - $2,845
927
1 Units
B2M
$2,110 - $2,870
927
2 Units
B3M
$2,140 - $2,835
927
2 Units
B2R
$2,190 - $2,945
927
2 Units
B3R
Imagine the culinary masterpieces you'll create in your stunning kitchen. The contentment you'll feel as you stroll the park-like grounds. Or the sense of wonder you'll experience with every sunset you view from your balcony. Add to that the lure of having a world of sightseeing and recreational opportunities within a few minutes' drive and it's clear: The Overlook at Flanders is for you. *Utilities not included!Tours are via virtual tour only, call for your personal tour. Attend our Virtual Open House on Wednesday 1/27/21 at 10:00 AM and 1:00 PM. Call or email to get your open house link.
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Contact Property
Overlook at Flanders
77 Oakwood Village #11
Flanders, NJ 07836