Review History for Allie_P662

Overlook at Flanders


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Allie_P662

Resident ā€¢ 2020

6/17/2020

I want to start by saying that I NEVER write reviews but my experience with this apartment complex was so awful I felt the need to have to share. I lived at Overlook for 2 full years and had a plethora of issues and terrible policies while living there. I never spoke out as I do not like to ruffle feathers and just wanted to keep the peace. But let me tell you, this company is CORRUPT and I feel I have to share so others do not have to go through this. While living at Overlook, I always paid my rent perfectly on time and never missed any payments even when I disagreed with their ridiculous additional charges (ex: "garbage valet" fee where WE had to put trash bags outside of our doors -- which routinely got attacked by animals -- and it got picked up by a pick up truck because they did not want to pay for dumpsters). Fast forward to 4 years later when my mortgage company makes me aware that this complex sent me collections for a $30 charge that makes zero sense affecting my mortgage rate. I never received any notification of additional charges and paid all my bills upon moving. I provided my forwarding address and email address and they NEVER communicated any additional bills or I would have paid it (even if I disagreed). I spent many hours cleaning out the apartment, repainting walls, and leaving it sparkling clean so it sounds to me that this is a corrupt scheme of the company to acrue additional money from collection agencies. I tried to contact the office to work this out and no one picked up the phone or called me back. Whatever you do, do NOT live here and if you currently live there, make sure they don't make you a victim of this scheme. I would be happy to discuss this further if the office would actually call me back. Message to Overlook: you should at least pretend to care about your residents (especially the ones who pay on time and give you zero issues). This is why you have a 1.9 star rating.

    Review 17 out of 301

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    Overlook at Flanders

    March 2024

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