Review History for daithimckeown

The Crossings at One


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daithimckeown

Resident 2019 - 2020

9/23/2020

Crossing at One - AVOID!!! Where do I even begin. I moved here in August 2019 for work and have had nothing but trouble with this company/property. First of all the apartments are nothing like you see on the website so don't be fooled. They are small with paper thin walls where you can hear everything in a 360degree area around you. I had one old air conditioner in the living room which sounded like a jet engine and nothing in the bedroom, so the hot summers were miserable. Around September my window was smashed with a large rock caused by landscapers on their lawnmowers. I was told by the property team "oh yeah that happens sometimes". Well thank god I wasn't sitting on my sofa, or home at the time because the rock dented the wall all the way to the other side of the apartment. To make matters worse it took over TWO, yes TWO months to repair the damage (pictures attached). When I moved out I found shards of glass all under the sofa which they assured me "they had their maintenance staff take care of". I moved out in July 2020 and STILL have not received my deposit. Despite NJ law § 46:8-21.1, requiring return of the deposit within 30 days. The office is MIA, does not respond to e-mails, phone calls, voicemails. I did finally receive a letter dated September 8th (38 days after move out) telling me a check would be sent within 30 days… I'm sorry but you have broken the LAW. Crossings has no problem telling its tenants that it will fine them if they are FIVE days late with their rent. Now I have to pursue action through the small claims court due to their inability to follow the law. Also please don't reply with a generic response advising me to contact the office for help - I HAVE DONE THIS FOR WEEKS
Manager

9/24/2020

The Crossings at One
Thank you for the feedback. This is not the type of experience we want our residents to have. We're disappointed to read that we couldn't resolve your issues before you moved out. We will be sure to look into the concern regarding your deposit. Your feedback is always appreciated and we wish you luck in your new home.

Review 30 out of 248

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The Crossings at One

March 2024

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