Review History for Ashley_V323

Barclay Village Apts.


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Ashley_V323

Resident 2018

12/21/2018

I hate living here. For starters when we applied for the apartment, they only had one left in the style we wanted and there was a woman currently living there at the time that we forked over $1,4500 out on this place only to not see our apartment until THE DAY BEFORE MOVE IN. The office staff is unorganized, non-accommodating and RUDE. There is one woman who wouldn't even remember her head if it weren't already attached to her body. Idiots. We had to keep calling and they kept us in the dark about a lot of things. We compared to the experience as "buying a car without test driving it first." This ordeal BEFORE move-in should have been a red flag but we continued and didn't back out, as the location for my boyfriend and I is ideal and we're both familiar with. Our downstairs neighbors SMOKE heavily in their apartment and often times the smell comes up into our second-floor apartment, leaving our bathroom WREACKING from the scent, bad enough to where our towels and loofas smell of the odor. And do not even get me started on maintenance. We had a problem with our dryer and had to call them out multiple times to look at it because they kept ignoring the issue and weren't accommodating to our work schedules. At one point I called about an issue and the woman in the leasing office (the bumbling idiot I spoke about earlier) started fighting with me on the phone after I told her my boyfriend and I both work full-time jobs and could not be in to drop off the check until the following day. She proceeded to say "well I work full time too, and cannot wait around for you" OKAY. Mind you, I get out earlier than most people, and she would have still been there. If it weren't for WORKING FOLK, how do you think you're afforded a salary? the apartment is spacious, not entirely up to date, but okay nonetheless. It smells like gas leaking occasionally, and the appliances are old... I think the main issues lie, however in the establishment itself and the people running it. I would never choose to live here again and cannot wait until our lease is up.
    Manager

    1/17/2020

    Barclay Village Apts.
    Dear Ashley, It was our pleasure to meet with you to address the concerns you've brought to our attention. While we apologize that you were frustrated in not being able to view your apartment before moving in, please understand we have a policy that prevents anyone from entering an apartment while it is under maintenance for safety reasons. We do offer tenants the opportunity to view a model apartment in the event this occurs. Unfortunately, there are times when conflict and issues arise between neighbors. We are more than happy to address these issues with all parties using proper communication to work to resolve them. After speaking with you and getting more information about your particular concerns, we will be working to resolve them as efficiently as possible. We are pleased to learn that you find your apartment spacious. Thank you again for meeting with us. Our office and maintenance staff look forward to addressing any concerns that may arise moving forward in a timely and professional manner.

    Review 3 out of 13

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    Barclay Village Apts.

    March 2024

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