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Fox Pointe Apartment Homes

14A Fox Ridge Drive

Hi-Nella, NJ 08083



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C---ie2012 • Resident 2002 - 2012 Recommended
Reviewed 06/27/2012
Fox Ridge is a GREAT place to live, the neighbors are friendly and quiet. I would rate the new management as 50/50. They are quick to respond to the resident's needs however, the turnover rate of our office staff is unacceptable and makes me wonder if this really is a "nice" place to live. When the management knows their residents things flow at a better pace and people complain less. When there is a new person in charge every few months and a new assistant every week, it makes it impossible to provide Customer Service and to serve the community effectively! We all have different arrangements and different needs. Katie was the best I've seen in over 10 years, where is she now? Was she too nice? We need people with her friendly smile and accountability when things need to get done or arent done right? The maintenance people are friendly but are either overworked, under qualified or forced to cut corners and do shotty repairs. The apartments have mold throughout and is thus ignored and painted over. Is this a budget issue or laziness, I dont know? The walls are unevenly painted over and over again without first removing and or repairing nails, tape, dust, lumps, mold and cracks. I love this apartment complex overall, the pool is excellent and the neighborhood is safe with very well kept landscaped grounds. I think they just need to put a little more effort into pleasing their tenants. A tenant, in essence, is your customer....
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