Great community, with wonderful facilities. Gym and public are always kept clean. Front desk staff are amazing! Huge shout out to Maria who makes people happy and always willing to help.
However, the staff from the leasing office is another story. No response to e-mails, lack effort or empathy and overall not a single ounce of care for the residents. If it wasn't for the leasing office I would give 5 stars.
Manager
5/24/2021
Liberty Towers
Thank you for your valued feedback. We strive to provide the best customer service to al of our residents. We appreciate you bringing this to our attention so that we can continue to improve our residents' experience. Please contact us (201) 433-8700 or LibertyTowersLeasingAgents@roselandres.com so we can further discuss. Thanks again!
1 Previous Review
Previous Review
Resident 875985
Verified Resident ā¢ 2020 - 2021
2/25/2021
Nice apartments, on the small side but nice lay out. Maintenance team and lobby team are great! Facilities are top notch as well. Management team are horrible! They do not reply to emails and do not care!
Manager
3/6/2021
Liberty Towers
Thank you for your valued feedback. We strive to provide the best customer service to all of our residents. We appreciate you bringing this to our attention so that we can continue to improve our residents' experience. Please contact us at (201) 433-8700 or LibertyTowersLeasingAgents@roselandres so we can further discuss. Thanks again!