Resident · 2011 - 2021
I have been a resident for 10 years. Thru out this time period, the complete Staff, Lori, Jeff & Nick have been most helpful in My daily routine, I have trouble walking at times because of a persistent problem with My right knee, on more than one occasion Lori has left Her office to meet Me outside when I was paying My rent so I wouldn't have to walk down the sidewalk and steps from the roadway in front of Her office. She has always been able to answer any questions I might have. Jeff & Nick have always been very helpful to Me as there are times I have not been able to complete a task outside & they have helped Me in any way I ask because of knee weakness. On January 17th I had a problem with the drain in My kitchen sink, called the maintenance hotline & Jeff arrived approx. 10 minutes later, He worked on My sink & pipeing for over 3 hours until the problem was fixed. He informed Me that My kitchen faucet would have to replaced the following Tuesday, on that day, both Jeff & Nick arrived as they said they would, working together, taking the faucet back to their repair shop, cleaned it thoroughly, returned & installed it. Both the sink piping & the faucet have been working Great since.
Northwood Apartments Manager
Thank you for the positive feedback and 5-star review. We're very happy that all the staff, Lori, Jeff, and Nick, have provided exceptional service. We never want our residents to have any maintenance, but when you do, we want to be efficient and fast with the response time. We're happy that your faucet is now working. Please keep us posted with anything you need. We're just a phone call away!