I don't understand why there are so many negative reviews. I've been at Madison Gardens for eight years - going on nine - and everything has been just wonderful. The big snow last week was no problem - the walkways and all parking areas were plowed, shoveled and salted immediately. It's cold these days and the free heat they provide is actually a little more than I need. I sometimes need to open a window a crack to cool things down a little bit!
A couple of years ago a shelf in my refrigerator broke and the same day I called someone came over and replaced it. I forgot his name - John? Maybe Jimmy? He was very pleasant, polite and professional.