#5,066 #1 #113

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Rachel Gardens

Chapin Road, Pine Brook, NJ 07058
(725 Reviews & Surveys)
$1,935 - $2,295/mo
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Floor Plans & Pricing

1 Bedroom

One-Bed / One-Bath

1 Bed, 1 Bath | 1,000 sq. ft.

$1,935

See Floor Plan Details

2 Bedrooms

Two-Bed / One-Bath

2 Beds, 1 Bath | 1,100 sq. ft.

$2,140

See Floor Plan Details

Two-Bed / 1.5 Bath Duplex

2 Beds, 1.5 Baths | 1,100 sq. ft.

$2,250

See Floor Plan Details

Two-Bed / 1.5 Bath Duplex / End Unit

2 Beds, 1.5 Baths | 1,100 sq. ft.

$2,295

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

A

Review Ratings

Noise

3.6

Grounds

3.7

Safety

4.2

Office Staff

4.0

Maintenance

4.0

Neighborhood

4.8

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C+

Number of reviews in the past 365 days

10

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1.1 days

View Community Timeline
View Community Timeline

Rachel Gardens Reviews

(265)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2020 - 2024

3/10/2024

Balanced Review of Rachel Gardens: Weighing the Pros and Cons

Rent and Fees: Throughout my residency at Rachel Gardens, I've observed significant rent increases, starting from a nominal $35 and escalating to a steep $177 monthly increase most recently, which equates to a 7.2% hike. This, combined with sewer and water charges adding approximately $190… See More>
    Manager

    3/11/2024

    Rachel Gardens
    We truly appreciate your feedback and thank you for being a valued resident. Annual increases are based on the market rents and thorough research of our competitors while carefully taking into consideration the financial burden it may have on our residents. We do our best to keep the increases as reasonable as possible. We take pride in the many amenities we offer to our community and are happy to see that you are finding them convenient. A slight difference in heating between the floors is normal, due to heat rising, if you find that the difference is significant, it is best to have a member of our team come by and address this issue. Please reach out to the leasing office to speak to the property manager to make arrangements for someone to come by and take another look at the system. Water and Sewer is based on usage, each apartment home is individually metered, and an itemized bill is sent to each resident. The property manager can also help with making sure that you receive these bills if you haven’t been in the past. Our goal is to always provide the best service possible and are glad to hear that you find our maintenance team responsive. We look forward to hearing from you so that we can work together on resolving any issues, questions or concerns you may have. Rachel Gardens Management Team!
    Review Author Icon

    Resident 1231512

    Verified Resident 2024

    3/3/2024

    Nice hardwood floors, but confined space in the living area. Balcony in poor condition. Second level bedrooms/bathroom are very nice. Small closets. Heat hard to control. Fairly quiet area, but walls are thin

      Manager

      3/4/2024

      Rachel Gardens
      We value your feedback and would love to set up a time to discuss your concerns. The onsite maintenance team is available to check/repair the balcony door as soon as you are available. Please reach out to the property manager at the leasing office to set up a time that is convenient for you. Thank you, Rachel Gardens Management Team.
      Review Author Icon

      Resident 1231484

      Verified Resident 2024

      3/3/2024

      Upon moving in, the building could have done a much better job with cleaning prior to my move in. I still had to spend hours out of the day of move to clean dust, stains in fridge, and dirty countertops.. Other than that maintenance has… See More>
        Manager

        3/4/2024

        Rachel Gardens
        Dear resident, your review is much appreciated! Our goal is always to make sure your move in process as well as your stay here at Rachel Gardens is a positive one. We apologize that you found some items which were not taken care of prior to moving in and would like to set up a time to address them as quickly as possible. Maintenance is available for emergency repairs 24 hours a day 7 days a week and can take care of general maintenance issues Monday to Friday. We look forward to hearing from you! Rachel Gardens Management Team!
        Review Author Icon

        anonymous

        Resident 2016 - 2023

        11/25/2023

        Excellent location isn't enough...

        Here is the pro to living in Rachel Gardens: 1). Excellent location with easy access to Routes 46, 80, 287, 280, and 23. Here are the cons to living in Rachel Gardens: 1) Paper-thin walls, ceilings and windows. You can hear your neighbors talking and… See More>
          Manager

          11/27/2023

          Rachel Gardens
          We want you to know we share your concern for the children and we certainly do not refuse to do anything about them playing in areas throughout the community where they should not be. If you are a Resident then you know that we send out multiple notices concerning the children. Our maintenance team approaches parents when they see them outside and we have recently reached out to the local police department to see if there is anything they can do to help. As a Resident, you would also know that during warmer months we hire a security patrol and one of their responsibilities is to help eliminate this concern. We also want you to know that we take all concerns from our Residents very seriously. We would have reached out to you, however, your review is anonymous. If you would like to discuss this, please do not hesitate to contact our office. Thank you, JCMLiving Resident Services Team
          Review Author Icon

          Resident 1186556

          Verified Resident 2023

          10/3/2023

          Very nice community with all the amenities. Office staffs were very helpful and provided all the details for a smooth move. The school bus facility is available in the apartment community and is very convenient.

            Manager

            10/4/2023

            Rachel Gardens
            Thank you so much for this great review. We really appreciate you choosing to make our community your new home. We're here for you anytime. Rachel Gardens Management Team!
            Review Author Icon

            Resident 1186486

            Verified Resident 2023

            10/3/2023

            Good residents and neighbours Clean community, but no segregation of bio - degradable and recyclable trash. Please plan for it in the future. It's good for the community as well. Greenery in the community is good, yet bugs and mosquitos are prevalent

              Manager

              10/4/2023

              Rachel Gardens
              We appreciate your feedback and welcome you to our community. Our pest control as well as the County of Morris, closely monitor the area for mosquitos and schedule treatments as needed. There are multiple recycling locations throughout the community, please refer to your handbook or reach out to the onsite leasing office for further information. We look forward to your continued stay with us and will work hard to make sure you have a positive experience. Rachel Gardens Management Team.
              Review Author Icon

              Resident 1180777

              Verified Resident 2023

              9/14/2023

              The leasing office people are very nice and they provided all the information and helped till we move into the apartments, also visited the recreation area which are good for the kids, like all age kids. The recreation area is very neat and clean.

                Manager

                9/15/2023

                Rachel Gardens
                Thank you so much for taking the time to share this 5-star review of our community. We are pleased to hear about your great experience with our leasing team and the recreational area of the community. We are excited to have you join the community and wish you many happy years here. JCMLiving Resident Services
                Review Author Icon

                Resident 1175189

                Verified Resident 2023

                8/29/2023

                The apartment is painted but the utility area, storage areas are not properly cleaned. The dish washer still has debris from previous tenant. The management should have used proper cleaners to get the apartment cleaned before handing over to new tenant.

                  Manager

                  8/30/2023

                  Rachel Gardens
                  Dear resident, Your review is much appreciated! Our goal is always to make sure your move in process as well as your stay here at Rachel Gardens is a positive one. We apologize that you found some items which were not taken care of prior to moving in and would like to set up a time to address them as quickly as possible. Maintenance is available for emergency repairs 24 hours a day 7 days a week and can take care of general maintenance issues Monday to Friday. We look forward to hearing from you! Rachel Gardens Management Team.
                  Review Author Icon

                  Resident 1162932

                  Verified Resident 2023

                  7/24/2023

                  Office staff was extremely helpful in guiding through the entire process. Maintenance has been just as helpful and attentive to any issues. All the move in needs were met in an exceptional matter. Very happy with my choice

                    Manager

                    7/25/2023

                    Rachel Gardens
                    The RG team welcomes you to our community and hope you continue to enjoy your new apartment home here as well as the amenities. We thank you for taking the time to post a review for us. Rachel Gardens Management Team
                    Review Author Icon

                    Resident 1145154

                    Verified Resident 2023

                    5/29/2023

                    Too many kids running around unsupervised otherwise I have had no issues with anyone. Garbage gets full quickly. I have enjoyed my experience so far in the area. My GF has lived here awhile and that's why I choose it

                      Manager

                      5/30/2023

                      Rachel Gardens
                      Thank you for taking the time to share a review of our community. We are glad to hear that you are enjoying your experiences in the area. If you have any concerns, please do not hesitate to contact our onsite community manager so we can resolve any issues you may have. Thanks for being a valued resident. JCMLiving Resident Services
                      Review Author Icon

                      Resident 1099628

                      Verified Resident 2022 - 2023

                      1/3/2023

                      Beautiful community and peaceful place. Move in was smooth. Staff was v supportive and patient. Basically moved in due to good school and near work. Amenties provided in appt are room size are good compared to market rates in this area

                        Manager

                        1/4/2023

                        Rachel Gardens
                        Thank you so much for choosing Rachel Gardens Apartments as your home! The Management team is happy to to hear that you are having a positive experience. We look forward to your continued residency for many years. Rachel Gardens Management Team
                        Review Author Icon

                        Resident 1094194

                        Verified Resident 2022

                        12/13/2022

                        Everything has been great! Maintenance has been quick and efficient, move in went smoothly. Couldn't have asked for an easier transition into the apartment. Everything was clean and I'm working condition

                          Manager

                          12/13/2022

                          Rachel Gardens
                          Dear Resident, We are so glad that you found the move in process fast and easy and are happy that you chose to make Rachel Gardens your new home. We look forward to a long relationship with you! Rachel Gardens Management Team
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                          Resident 1093162

                          Verified Resident 2022

                          12/10/2022

                          The community is very quiet and peaceful. There are mostly families around and you can always catch people walking their dogs. The location is nice also as you are not even 10 minutes from the Willowbrook Mall and there is easy access to interstates if… See More>
                            Manager

                            12/12/2022

                            Rachel Gardens
                            Thank you for taking the time to let us know about your experience. We are glad to see that you are enjoying your apartment home here at Rachel Gardens as well as the neighborhood. Rachel Gardens Management Team.
                            Review Author Icon

                            Resident 1092197

                            Verified Resident 2022

                            12/7/2022

                            It was a great and seamless experience. I would recommend to anybody looking for a nice place to live. Its been a week so far and everything has been great. Had one small maintenance issue and they came with in minutes to address. Overalk very… See More>
                              Manager

                              12/8/2022

                              Rachel Gardens
                              Welcome to our community! We are very happy that you chose to make Rachel Gardens your new home and had a positive experience with the move in process. Our team puts in great effort to provide the best service possible. We look forward your continued stay. Rachel Gardens Management Team
                              Review Author Icon

                              Resident 1090464

                              Verified Resident 2022

                              12/2/2022

                              Working with the office staff was a pleasant experience. The move in was very easy as there is ample parking which made the move in experience very pleasant. The heat system is very poor, we called on two occasions. The top floor is very hot… See More>
                                Manager

                                12/5/2022

                                Rachel Gardens
                                Thank you for your feedback. We are happy to know that you had a pleasant experience with the office staff and found the move in process easy. It is our goal to insure our residents are happy with their choice of making Rachel Gardens their home. Please call or come by the leasing office to speak to the property manager about the heating issue you are having so that we can see how we can better resolve the situation. Thank you, Rachel Gardens Management Team.
                                Review Author Icon

                                Resident 1078464

                                Verified Resident 2022

                                10/25/2022

                                The community is quiet and there are lots of families and very diverse. I enjoy the ground and landscaping. The design of the apartment and the complex itself are very easy to understand and is an improvement on my previous apartment. I am disappointed that… See More>
                                  Manager

                                  10/26/2022

                                  Rachel Gardens
                                  Thank you so much for taking the time to review our Community. We are so pleased you are enjoying your apartment home here at Rachel Gardens! Electric grills are permitted as well as the picnic area is equipped with grills for residents use. If there is ever anything you need, please do not hesitate to contact our on-site office. We look forward to you remaining a valued Resident at Rachel Gardens for many years to come! Thank you for choosing us and WELCOME HOME! Warm Regards, The Management and Maintenance Team Members
                                  Review Author Icon

                                  Resident 1060467

                                  Verified Resident 2022

                                  8/30/2022

                                  Love the amenities JCM provides. We absolutely love that we can have dogs in the complex. Everyone is super respectful and this complex is as clean as can be! The apartment is updated and has everything anyone could possibly want, including a pool and fitness… See More>
                                    Manager

                                    8/31/2022

                                    Rachel Gardens
                                    We are so humbled to read this glowing review! We are truly grateful for your kind words and we are thrilled to hear that you love living here at Rachel Gardens. We hope to continue providing you with excellent services for years to come. Be well! JCMLiving Resident Services
                                    Review Author Icon

                                    Resident 1050328

                                    Verified Resident 2022

                                    8/1/2022

                                    everything is nice... but with many defects inside the house... I would like you to help me repair them they told me it would be clean before we moved in and I think they cleaned it 70%... what bothers me the most is when we… See More>
                                      Manager

                                      8/1/2022

                                      Rachel Gardens
                                      Thank you for your review. We are happy to hear that you love the community. We are sorry to hear of your concerns and we take them very seriously. We would have reached out to you right away, however, we do not have your name or contact information. Please contact the on-site Property Manager at your earliest convenience to discuss your concerns. Thank you, JCMLiving Resident Services
                                      Review Author Icon

                                      Resident 1049429

                                      Verified Resident 2022

                                      7/28/2022

                                      Great community and an Awesome Staff!! Excellent communication with management office and very friendly. The move in process was unexpected and great to have. First Walkthrough was great and detailed.

                                        Manager

                                        7/29/2022

                                        Rachel Gardens
                                        The RG team welcomes you to our community! We hope you continue to enjoy your new apartment home here as well as the amenities. We thank you for taking the time to post a review for us. Rachel Gardens Management Team
                                        Review Author Icon

                                        Resident 1020479

                                        Verified Resident 2022

                                        4/28/2022

                                        Great location, washer and dryer in unit a big plus, rental office and maintenance staff very helpful. Grounds are well kept. Spacious apartments. The community is very quiet. People are respectful. Pets allowed .

                                          Manager

                                          4/29/2022

                                          Rachel Gardens
                                          Thank you for your review. We are so glad to hear that you are enjoying your new home here at Rachel Gardens and our beautiful pet friendly community. It's so nice to know that you had a positive experience with our Team. We look forward to your continued residence for many years. Lana Gelfand Rachel Gardens Management Team.
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                                          Resident 1010935

                                          Verified Resident 2022

                                          3/29/2022

                                          I've been leaving in this apartment over 15 years. It's great experience and great community around. I would recommend other people to move in to this complex. It's very convenient and it's located in the center from free way and close to New York. Safest… See More>
                                            Manager

                                            3/30/2022

                                            Rachel Gardens
                                            We love to hear feedback from our residents, ones who are new to the community and of course ones who’ve been with us for some time. Nothing makes us happier then to have a long time resident such as yourself share the positive feedback and your experience of being a valued member of the community for over 15 years. Thank you! Lana Gelfand, Rachel Gardens Management Team.
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                                            Resident 1006371

                                            Verified Resident 2022

                                            3/13/2022

                                            Unfortunately I cannot comment on this as I have only been staying here for 2 days. I would recommend sending another survey in perhaps six months to get a true honest opinion. As of now I do notice that there is a lot of nails… See More>
                                              Manager

                                              3/14/2022

                                              Rachel Gardens
                                              Thank you so much for letting us know about your experience at Rachel Gardens so far. We really do want everyone to be happy in their homes as well as the community and do what we can to provide the best service possible. We’d be more than happy to discuss the details of your location and do our best to make sure the area is safe and clean. Please call or come by the leasing office when you get a chance.
                                              Review Author Icon

                                              Resident 995977

                                              Verified Resident 2022

                                              2/6/2022

                                              The maintenance staff at Rachel Gardens is wonderful! They are hardworking and will always fix any issues that may arise. Very convenient spot with close access to highways and stores as well as the mall.

                                                Manager

                                                2/7/2022

                                                Rachel Gardens
                                                We appreciate you taking the time to post a review and thank you for the kind words. Nothing makes us happier than to have our valued residents be pleased with their choice to call our community home! We look forward to your continued residence for many years. Lana Gelfand, Rachel Gardens Management Team.
                                                Review Author Icon

                                                Resident 975244

                                                Verified Resident 2021

                                                11/23/2021

                                                I just moved in and the application process was easy and the staff was warm and welcoming. The apartment and appliances were in pristine condition when I moved in (they looked exactly like the model apartment I looked at previously). I had one minor issue… See More>
                                                  Manager

                                                  11/23/2021

                                                  Rachel Gardens
                                                  Thank you so much for your review. We really appreciate you taking the time to share your positive experience with us. We hope that we can continue to provide you with excellent service and a community that you can call home for many years to come. Lana Gelfand Rachel Gardens Management Team
                                                  Review Author Icon

                                                  Resident 966128

                                                  Verified Resident 2021

                                                  10/31/2021

                                                  The one bedroom apartment t is perfect for a couple who wants to move in for their first time. It has everything you need and the perfect amount of space. The kitchen could be a bit bigger but still enough room. The layout is great!

                                                    Manager

                                                    11/1/2021

                                                    Rachel Gardens
                                                    Thank you so much for choosing Rachel Gardens Apartments as your home! The Management team is happy to to hear that you are having a positive experience and look forward to seeing you at the upcoming community events. Lana Gelfand, Rachel Gardens Management Team.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: Breed restrictions apply.. Comments: $300 fee plus $30 a month
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Comments: $300 fee plus $30 a month
                                                      Less Info
                                                      More Info

                                                    Leasing

                                                    Rachel Gardens offers beautiful, pet-friendly apartments in Montville, NJ. Residents of our Montville apartments enjoy our one and two bedroom apartment floor plans - complete with a range of upscale amenities. Surround yourself in a refined atmosphere of hardwood floors and a private balcony to take in the city views. Each of our luxury Montville apartments provide the convenience of a fully equipped kitchen and a washer & dryer, making Rachel Gardens the perfect place to call home. Amenity Fees Apply - please call for details.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 05:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    JCMLiving

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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is the estimated utility bill for one person?
                                                    Manager

                                                    03/28/2018

                                                    Rachel Gardens
                                                    A: On an average the gas and electric can be approximately $120-$220 per month and water/sewer on an average can be $180 per quarter. Utilities are based on usage, each apartment is individually metered. If you have any other questions, please feel free to call or stop by our onsite rental office. Lana Gelfand Rachel Gardens Management Team

                                                    Frequently Asked

                                                    Based on 725 number of votes by renters, Rachel Gardens is currently rated 4 out of 5 stars.
                                                    Rachel Gardens is rated 3.7/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    Rachel Gardens is rated 4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Rachel Gardens is rated 3.6/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Rachel Gardens is rated 4.2/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Rachel Gardens is rated 4.8/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Rachel Gardens is rated 4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 1.1 days to their community reviews in the past year.
                                                    JCMLiving
                                                    Dogs Allowed
                                                    Restrictions: Breed restrictions apply.
                                                    Comments: $300 fee plus $30 a month
                                                    Cats Allowed
                                                    Comments: $300 fee plus $30 a month
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths

                                                    Contact Property

                                                    Rachel Gardens

                                                    April 2024

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                                                    Rachel Gardens is a 1,000 - 1,100 sq. ft. apartment in Pine Brook in zip code 07058. This community has a 1 - 2 Beds, 1 - 1.5 Baths, and is for rent for $1,935 - $2,295. Nearby cities include Montville, Roseland, Caldwell, Parisppany, and Lake Hiawatha.

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