Mountain Run Apartments
#19,212 #61 #82

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Mountain Run Apartments

5800 Eubank Boulevard Northeast, Albuquerque, NM 87111
(185 Reviews)
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Floor Plans & Pricing

1 Bedroom

Jemez

1 Bed, 1 Bath | 640 sq. ft.

See Floor Plan Details

Sandia

1 Bed, 1 Bath | 528 sq. ft.

See Floor Plan Details

2 Bedrooms

Manzano

2 Beds, 1.5 Baths | 855 sq. ft.

See Floor Plan Details

Rio Grande

2 Beds, 2 Baths | 967 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

C-

Review Ratings

Noise

2.5

Grounds

2.5

Safety

2.5

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

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Mountain Run Apartments Reviews

(179)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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anonymous

Resident 2023

7/19/2023

Expect hidden fees and tows

Staff are not helpful, if any complaints.. they tell you to write an email but you will never get a response until you ask. I had a year lease and broke it cause i couldnt deal with management or more hidden fees they like to… See More >
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    anonymous

    Resident 2021 - 2022

    11/18/2022

    Horrible Staff

    Staff do not know how to run the apartment complex. They get confused on paper work and cannot complete minuscule details. An example would be: they say they will note changes but do not, then blame the resident. Assistant Manager does not run the office… See More >
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      anonymous

      Resident 2014 - 2021

      8/2/2021

      #mountainrunapartments DO NOT LIVE HERE! Would you pay $1,200 a month to live with this? In “luxury apartments.” Where are you are woken up by a strange man unlocking your front door and coming into your apartment?? No work order, no 24 hr notice, and… See More >
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        Msando

        Resident 2019 - 2021

        7/5/2021

        I want to thank the maintenance department & management for making sure our 4th of July weekend was pleasant . Fernando, made sure the pool was clean everyday & that the bathroom's were taken care. Thank you Faith for the new security ,there presents is… See More >
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          anonymous

          Resident 2020

          10/16/2020

          Convenient with Smith's right next door but the customer service in the office was terrible. Faith is always in a "meeting" and never available. Don't take an apartment next to the pool, It's loud all day in the summertime.… See More >
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            anonymous

            Resident 2020

            9/1/2020

            We had the carpeting start to curl up/come loose all over the unit shortly after we moved in. Whoever installed it did an extremely poor job and used screws/tacks too short to hold the carpet down. We put in a work order, which went ignored… See More >
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              anonymous

              Resident 2020

              7/2/2020

              Mountain Run is awesome. Everyone in the office is so unbelievably helpful, and really help to accommodate for needs. They communicate very well and fast, and are kind humans. The apartments are fairly priced and beautiful spaces. Great bedroom sizes, awesome nice kitchen, and wonderful… See More >

                Updated Review

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                anonymous

                Resident 2014 - 2020

                3/4/2020

                I have lived here since 2014 and have always been satisfied with maintenance and the office staff. If there was any questions, it was always answered or resolved. The front office was always courteous and friendly. I have never had any issues with maintenance. If… See More >
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                  anonymous

                  Resident 2018 - 2019

                  8/25/2019

                  DO NOT LIVE HERE!!! IT IS AN ABSOLUTE NIGHTMARE!!! The amenities never work. Something is always broken. There is a water emergency at least every other week where the water IN THE ENTIRE COMPLEX GETS SHUT OFF FOR HOURS. I have a stack of notices… See More >
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                    nbusta23

                    Resident 2019

                    7/15/2019

                    Writing this review for my girlfriend, as I've seen her undergo a terrible overall experience at Mountain Run. Pests, poor maintenance, and very noisy neighbors have all been big issues here. Unfortunately, these issues stem from a horrible group of individuals on their staff with… See More >
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                      anonymous

                      Resident 2018

                      7/29/2018

                      So far so good I enjoy living here , as I have had some horrible apt living experiences in NE Abq Apts on Montgomery! But I have to say it's about location and thus far This apt has met my expectations and the staff has… See More >
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                        amyjones7978

                        Resident 2017 - 2018

                        3/28/2018

                        DO NOT LIVE HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This apartment complex deserves ZERO stars. Faith who is the apartment manager is extremely rude and defensive anytime you bring up a problem. Her assistant is even worse. Faiths manager Naim is also worthless - I emailed both of them about… See More >
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                          SamiBeth_M

                          Resident 2017

                          12/21/2017

                          They take absolutely forever with package distribution. Not to mention intruding on the wrong apartment without bothering to check who is on the lease for authorization. Faith is RUDE and completely incompetent in her job that being said she is not a solution based manager… See More >
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                            anonymous

                            Resident 2016 - 2017

                            8/8/2017

                            Both my moped and a neighbors Harley were stolen from property 2 months apart , Management poorly operates and has little consideration for the needs of tenants. We never missed any payment or caused any trouble while living there. We were informed that they would… See More >
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                              Resident 358285

                              Verified Resident 2017

                              6/17/2017

                              I would never tell someone to rent here. The staff is absolutely awful. I believe that as long as the same management remains the property will continue to experience having difficulty maintain long term residents.

                                Manager

                                6/19/2017

                                Mountain Run Apartments
                                It's upsetting to hear that your experience has been anything but the best. If you have a specific issue, we would like to hear more about it so we can see if there's anything we can do for you. Please give us a call and let us know.
                                Review Author Icon

                                Resident 354926

                                Verified Resident 2017

                                6/9/2017

                                Beautiful property, amazing applicants and great ac lovely apartments. Great pool. Friendly office staff, the only bad thing is the parking at night. The spaces are tight and there is never enough parking

                                  Manager

                                  6/9/2017

                                  Mountain Run Apartments
                                  Thank you for your kind words about our community and our staff!
                                  Review Author Icon

                                  Resident 351966

                                  Verified Resident 2016 - 2017

                                  6/3/2017

                                  Love living at Mountain Run Apts. Convievent to shopping and major highways. Appliances are up dated and apt finishes are updated. Parking can be an issue at times and there is a waiting list for reserved … See More >
                                    Manager

                                    6/4/2017

                                    Mountain Run Apartments
                                    Thank you for taking the time to leave this awesome review!
                                    Review Author Icon

                                    Resident 343584

                                    Verified Resident 2016 - 2017

                                    5/14/2017

                                    It's a great place to live. It is Military friendly which I like due to being in the Army. It is cost effective. I like the area and it is convenient to near by stores bars and clubs. The… See More >
                                      Manager

                                      5/15/2017

                                      Mountain Run Apartments
                                      Thank you for your great review! We appreciate your feedback!
                                      Review Author Icon

                                      Resident 338126

                                      Verified Resident 2017

                                      5/1/2017

                                      I lived here for three days and had 6 maintenance things to be corrected. It took more than a week to get them done. The persons who came to fix the problems were very helpful and… See More >
                                        Manager

                                        5/1/2017

                                        Mountain Run Apartments
                                        Thanks for taking the time to leave a review. We apologize if we dropped the ball with your service request. We will strive to do better.
                                        Review Author Icon

                                        Resident 331847

                                        Verified Resident 2015 - 2017

                                        4/13/2017

                                        I have rented here since November of 2015. I'll start with the positives: The interiors have been updated, with new appliances, carpet, and wood floors. The cabinet doors have handles, which is a nice touch, and something I don't see very often. … See More >
                                          Manager

                                          4/13/2017

                                          Mountain Run Apartments
                                          Thank you so much for taking the time to leave your detailed feedback about your experience here at our community! We appreciate your positive sentiments as we work very hard to ensure every resident has a great living experience with us.

                                          Updated Review

                                          Review Author Icon

                                          Resident 323160

                                          Verified Resident 2010 - 2017

                                          3/21/2017

                                          The rent is very cheap compared to big cities like Los Angeles, San Francisco, or New York, but expensive for Albuquerque. This is a safe area in Albuquerque though, so worth it if you can afford it.

                                            Manager

                                            3/22/2017

                                            Mountain Run Apartments
                                            Thank you very much for sharing these comments about your experience at our community!
                                            Review Author Icon

                                            anonymous

                                            Resident 2016 - 2017

                                            3/17/2017

                                            This place is a pretty nice place to live. I would overall recommend living here :) Pros: The staff is nice and helpful; I always felt very safe there, and could just walk to my gym when I wasn't feeling lazy ;) (Anytime Fitness is around… See More >
                                              Manager

                                              3/20/2017

                                              Mountain Run Apartments
                                              Thank you for taking the time to leave this detailed feedback about your experience here at our community.
                                              Review Author Icon

                                              Resident 317225

                                              Verified Resident 2017

                                              3/6/2017

                                              The apartment was well cleaned and everything functional at move-in, and things just got better from there. Very well kept community and great management, easy to work with and responsive to questions. They set a very nice tone that carries over… See More >
                                                Manager

                                                3/6/2017

                                                Mountain Run Apartments
                                                We appreciate you taking the time to leave us your detailed review. We're very pleased that you're happy with your residency here at our community!
                                                Review Author Icon

                                                Resident 316818

                                                Verified Resident 2016 - 2017

                                                3/4/2017

                                                Great area of the city. A little pricey for what they are, in my opinion. But the grounds are maintained very well, and the staff is super friendly. If you can afford them, they are a nice place to live.

                                                  Manager

                                                  3/6/2017

                                                  Mountain Run Apartments
                                                  Thank you for leaving us your review. We work very hard to ensure our community is well maintained and looks great in order for our residents to enjoy.
                                                  Review Author Icon

                                                  Resident 311016

                                                  Verified Resident 2016 - 2017

                                                  2/15/2017

                                                  Living at Mountain Run has been exactly what I needed and has met my expectations.-Karen W. I enjoy my experience at Mountain Run; friendly staff, great maintenance, nice neighbors too. I lead a simple life and living at Mountain Run fits right in.

                                                    Manager

                                                    2/20/2017

                                                    Mountain Run Apartments
                                                    Thank you for taking the time to leave us your detailed feedback about your experience here at our community!

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer and Dryer
                                                    Other
                                                    • Air Conditioner
                                                    • Balcony or Patio
                                                    • Basketball Court
                                                    • Built-in Microwaves
                                                    • Business Center
                                                    • Crown Molding
                                                    • Energy Efficient Heat
                                                    • Granite Countertops
                                                    • Heated Swimming Pool and Spa
                                                    • High End Appliances
                                                    • Indoor Spa
                                                    • Loft Ceiling
                                                    • Mini Movie Theatre
                                                    • Mountain Views
                                                    • Pets Allowed
                                                    • Playground
                                                    • Premium Cabinetry
                                                    • Quality Landscaping
                                                    • Resident Lounge
                                                    • Spacious Closet
                                                    • Walking Trails
                                                    • Woodburning Fireplace
                                                    • Yoga Area and Ballroom
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                                                    Leasing

                                                    Mountain Run is a beautifully remodeled apartment home community offering spacious homes available for rent in one of Albuquerque's desirable Northeast Heights neighborhood. Our community provides spectacular sights of the Sandia Mountains, and is situated near the Mountain Run shopping center, and walking trails such as the Embudo Canyon Trailhead. We're also just minutes away from Uptown Albuquerque, Central New Mexico Community College, University of New Mexico, and offer easy access to both I-40 and I-25. Our newly renovated apartment homes are pet friendly and our thoughtful, specialized staff will make you feel right at home from the moment you drive into our community. We would love to be a part of your new home finding adventure, our leasing professionals are standing by to assist you. Contact our team at Mountain Run to schedule a tour today!
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 11/07/2017
                                                    Q: Can you hear your neighbors within your unit?
                                                    Anonymous
                                                    Answered on: 11/07/2017
                                                    A: There was a particularly NOISEY family above us (dropping stuff daily and stomping on the floors, etc.), so yes. There was ONE occasion the dude in the adjoining ground-floor unit to the south had a stereo BLASTING. When I showed up at his door, he apologized and turned it down/off immediately. We couldn't hear conversations or any rudimentary noise through the walls. Hope this helps.

                                                    Frequently Asked

                                                    Based on 185 number of votes by renters, Mountain Run Apartments is currently rated 3.4 out of 5 stars.
                                                    Mountain Run Apartments is rated 2.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Mountain Run Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Mountain Run Apartments is rated 2.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Mountain Run Apartments is rated 2.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Mountain Run Apartments is rated 1.5/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Mountain Run Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    No pet policy available
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    Mountain Run Apartments

                                                    March 2024

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                                                    Mountain Run Apartments is a 528 - 967 sq. ft. apartment in Albuquerque in zip code 87111. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Corrales, Rio Rancho, Bernalillo, Los Lunas, and Belen.

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