Review History for anonymous

Mountain Vista


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anonymous

Resident 2018 - 2019

6/18/2019

COCKROACH INFESTATION was just one of the many, many problems I had with this dump. The cockroaches were so bad that I would not go in my kitchen after dark. The management is indifferent and mostly incompetent. I had multiple mistakes made on my billing and with any contact I had with the office staff. Information was not shared between staff members so when I came back to follow up on my complaints, I was told time and time again that they knew nothing about it and it wasn't their fault. If you don't have to move here, you will save yourself so much frustration and irritation. If you do have to move here, ask them about the numerous hidden charges and fees that are not revealed until after you sign the lease. If you have to live on a ground floor apartment, be ready for lots and lots of cockroaches. I called Environmental Health Services on them. They finally came to treat my place one day before I started moving out, hence several roaches were already packed into my boxes....so disgusting. The pool water is foul, the laundry room filthy, the staff indifferent, the sub-flooring defective, the garbage flying everywhere on the property, upper management non-existent. My sincere sympathies if you do decide to live here.
    Manager

    6/21/2019

    Mountain Vista
    It's alarming to see you've had such a dissatisfying experience in our community. We value the comfort of our residents and the quality of the community living experience we provide. It saddens us to see these values haven't been reflected in your time here. Our team does their best to provide clear and open communication during the application and leasing processes, and all fees associated with our policies and services are included in the leasing documents the resident signs prior to move-in. If you have further questions or concerns about any aspect of your stay, you're welcome to contact us directly and we will work with you to resolve matters to the best of our abilities. Thank you for your feedback.

    Review 10 out of 63

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    Mountain Vista

    March 2024

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