Review History for Karma007

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Karma007

Resident 2013

11/4/2013

The Summit Apartments seem nice to live at first glance and seem to have a friendly management team, but not at all. I came into the leasing office and said that my rent won't be available on the first due to a room mate having an issue collecting his share. She assured me that I have until the fourth with no late fee. When it came down to the fourth, my boyfriend went to go turn the money in, the same lady who told me three days earlier there would be no late fee, told him, you have a $35 late fee. I go back in later this day to get the confusion settled, but the lady that I needed to talk to was gone leaving the main manager there. She was helpful by giving me a copy of my lease that I have been asking since I moved in which has been 3 months now. The late fee is on the 4th after nine a.m. I was unaware of the 9am late fee because I was misinformed. I am upset, but what really threw me off was when I asked nicely (in a concerned voice) that let the other lady know to let other vacants know that the late fee will be after 9am on the fourth, because I don't want this to happen to somebody else since it is frustrating. As I turned around she then proceeded to say in a rude voice, "Don't tell me how to do my job you're just a child!" (I am 18) and continued to talk crap about me as I'm walking away with an older gentlemen who was working on the printer in the office. It's ironic because they follow this housing rule that says, "everyone is treated equally) hmm...I wonder if I was 45 and came in if I would have been treated with respect. I go back in the office and giving my late fee check to the blonde lady and I ask her if there was another manager I can talk to about customer service, the rude manager butts in my conversation and says, "You were rude first, so I'm gonna be rude back." This is from a middle aged lady telling me this. She is clearly in high school and then proceeds to talk crap behind my back again. "Sweetie I just got out of high school I don't want to go back." Don't even talk to the grumpy old man who is the maintenance guy. I had family come over and went to go to the pull he was down there and we asked him, "when will the pool be open again?" He replied rudely, "It's open when I say it's open!" and stormed off.

    Review 18 out of 78

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