Ratings & Prices for Villa Hermosa Apartments, Albuquerque, NM

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.1
Safety	3.1
Office Staff	3.8
Maintenance	3.7
Neighborhood	4.1
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	13

Manager's Review Engagement

Percentage of reviews responded to	92.31%

Manager's Review Reply Time

Average time to respond to reviews	6.62 days

Ratings & Reviews (32 Reviews)

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Verified Resident 876642 • vrp • 2017 - 2020

02/28/2021

Maintenance services are very poor they do not attend to any needed assistance. Management is very rude and does not care about resident or what needs to get done in your apartment. Been complaining to him but never resolved the issue about maintenance.

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Verified Resident • vrp • 2016 - 2020

01/28/2021

Poor new management, when the new management came in, including the negligent general manager, things turned south in this community..................................................

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Villa Hermosa Apartments Manager

01/28/2021

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would be willing to contact the office I would love to speak with you regarding your concerns. You can reach me at 505.352.9594 or via email at [email protected] Thank you. Sincerely, Mike Doyle Community Manager Villa Hermosa Apartments

Verified Resident • vrp • 2020

Updated Review

01/07/2021

Loud people upstairs. ...........................................................

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Villa Hermosa Apartments Manager

01/08/2021

Thanks for taking the time to leave a review. If we can possibly assist you with this or have any further questions, please don't hesitate to reach out. Thank you again for your review.

Previous Review

· 09/15/2020

Verified Resident • vrp • 2019 - 2020

Updated Review

12/29/2020

I love the area, love the residents here although sometimes neighbors can be a little noisy, I just wish they could have told me that someone died in my apartment instead of having to find out by other neighbors

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Villa Hermosa Apartments Manager

01/14/2021

Hello, Firstly, thank you for taking the time to give us this feedback and review. I am happy to hear that you are enjoying the location and have been able to make connections with your fellow residents. I would love the opportunity to connect so we can talk more about the issue you brought up. Please give me a call at 505.352.9594 and we can discuss. Thank you again for taking the time to give us this valued feedback and for being a resident here at Villa Hermosa. Warm Regards, Mike Doyle Community Manager

Previous Review

· 09/10/2020

Verified Resident 848889 • vrp • 2020

12/01/2020

Doing anything during this time which we call COVID is challenging, however the staff, mainly Maria were amazing. The move in experience was fantastic, the floorplan of the apartment is great. I am excited to be here! See More

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Villa Hermosa Apartments Manager

12/20/2020

Tthank you for your kind review; we are happy to pass along your comments to the team here at Villa Hermosa!

Verified Resident • vrp • 2020

Updated Review

11/29/2020

Great location, very reasonable rental rates considering the size and condition of the units. Love my balcony. Mgmt seems to be upgrading appliances as units turn over. I suggest asking if that has been done before choosing which apt to live in. I didn't know to… See More

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Villa Hermosa Apartments Manager

12/21/2020

Thank you so much for your positive comments about Villa Hermosa! We are always more than happy to assist you if anything else comes up. Take care!

Previous Review

· 09/10/2020

Verified Resident 844543 • vrp • 2020

11/17/2020

Awesome very spacious apartments. I feel very safe here. I like how well lit they keep the carports too. The entire staff from office to maintenance are top notch and I highly recommend Villa Hermosa apartments. I looked at several apartments before choosing here and Villa… See More

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Villa Hermosa Apartments Manager

11/18/2020

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Verified Resident 775874 • vrp • 2018 - 2020

09/04/2020

The neighbors are quiet, multiple cars have been vandalized and management said they are working with APD and security but both are rarely on the property. The gate is always broken and left open. Office staff are rude, maintenance requests are not completed in a timely… See More

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Villa Hermosa Apartments Manager

09/05/2020

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for leaving feedback. Please reach out to us at (505) 352-9594 so we may identify ways to improve your experience.

Verified Resident 788536 • vrp • 2020

07/08/2020

Everyone awesome but they need new plumbing new painters and the apartment should be cleaned before you move it, everything was horrible we cleaned so many things broken I re painted the cabinets myself

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Villa Hermosa Apartments Manager

07/17/2020

Thank you again for taking the time to let us know how we did. If you have any further concerns please do not hesitate to reach out and we will do our best to get everything addressed in a timely manner. We hope you have a great day!

Verified Resident 788070 • vrp • 2014 - 2020

07/07/2020

Living here has been home to my children and I. Neighbors have become close good friends. The office staff are very supportive and caring staff. The property management ...I believe has improved so much in this community and it's become more and more cleaner, safer, and… See More

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Villa Hermosa Apartments Manager

07/09/2020

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Verified Resident 784226 • vrp • 2019 - 2020

06/26/2020

We have Lived at Villa Hermosa for 2 Years already. We have never had an issue that didnt get resolved right away. The office staff are wonderful and caring. The Maintenance Staff is professional and Awesome. We loved our experience living at Villa Hermosa!!

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Villa Hermosa Apartments Manager

07/03/2020

Thank you so much for your positive comments about Villa Hermosa! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Verified Resident 781672 • vrp • 2019 - 2020

06/19/2020

Living at Villa hermosa is a good place to live nothing bad has happened to me there and the neighborhood is good in my opinion, the staff is friendly as well I've only really talked to Jaclyn I can say she is helpful

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Villa Hermosa Apartments Manager

06/25/2020

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your time here at Villa Hermosa. If you have further needs or questions, please reach out! Thank you.

Verified Resident 768380 • vrp • 2018 - 2020

05/13/2020

Villa Hermosa is close to all your needs all within walking distance and bus lines. Professional friendly staff.Clean up kept grounds and community friendly.Pets are welcomed . We have enjoyed our stay here.

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Villa Hermosa Apartments Manager

05/15/2020

Thank you for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

Verified Resident 740945 • vrp • 2020

02/01/2020

Love my new home. Its quite cozy comfortable and my children have room to be themselves and still have privacy. A stable foundation is what makes a family. And with the help of Villa Hermosa i am on my way to continue the needs of my… See More

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Verified Resident 638208 • vrp • 2015 - 2019

01/09/2020

Glad to be a resident here since 2015 Apartments grounds are clean except for some tenants that don't throw their trash in trash in dumpsters. Maitaince does the best they can to keep area clean Apartments are located close to stores , places to eat ,bank… See More

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Villa Hermosa Apartments Manager

05/14/2019

Thanks for sharing your opinion of Villa Hermosa, Verified Resident 638208! We appreciate you choosing to make your home with us. We enjoy serving our residents, and your kind words made our team's day particularly rewarding.

Verified Resident 732927 • vrp • 2015 - 2019

01/02/2020

Not a safe place, police almost every day here, my car was hit in the parking lot first week I moved in , last year my car was broke into it trying to steal it, Somebody was shut and killed in the parking lot. My car… See More

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Verified Resident 727028 • vrp • 2014 - 2019

12/12/2019

Dont move here unless you want your car broken into or you wanna live next to junkies. Nothing gets fixed and you get ignored when you say something even though rent keeps going up. Dog crap all over my part of the property as well. SO,… See More

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Villa Hermosa Apartments Manager

12/12/2019

We're disappointed to hear of the negative experience you had at our property. We would like to work towards a resolution, so if you are willing, please reach out to us at (505) 352-9594 to discuss this further. Thank you.

Verified Resident 715788 • vrp • 2016 - 2019

11/10/2019

I really like living at Villa Hermosa honestly it is the best apartment I have lived in. These apartments are built well. It feels more like a home. The utilities are a game changer too, the utilities are the best. Never have I paid such low… See More

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Villa Hermosa Apartments Manager

11/18/2019

Thank you again for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Verified Resident 681734 • vrp • 2019

08/17/2019

Villa Hermosa very friendly and office great professional. My experience apartment first year move it and thing disappointed lots a bugs and some few broken things. There near store that is awesome more safety area.

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Villa Hermosa Apartments Manager

08/24/2019

We appreciate you taking the time to leave feedback about your resident experience! We are glad to hear that you enjoy living at Villa Hermosa, and hope that we continue to meet your expectations. We hope you have a wonderful day, and look forward to seeing you soon.

Verified Resident 665837 • vrp • 2019

07/17/2019

My daughter and I love it. We are very comfortable and safe here. We like the friends we made in the apartment complex. It is a clean place and and assistance i have needed when going to the office has been answered immediately.

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Villa Hermosa Apartments Manager

07/26/2019

Thanks for sharing your opinion of Villa Hermosa! We appreciate you choosing to make your home with us. We hope you have a wonderful day, and look forward to seeing you soon.

Verified Resident 661723 • vrp • 2015 - 2019

07/08/2019

The old office crew worked way better with the tenants and our needs. The new girls in the office arent very helpful and are really rude If I have a maintenance problem I literally have to wait till after hours to call the maintenance line because… See More

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Villa Hermosa Apartments Manager

07/16/2019

Verified Resident 661723, thank you for reaching out to us with your concerns. We would like to discuss how we can improve your experience as a resident here at Villa Hermosa. Please let us know when you are available so that we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Verified Resident 657164 • vrp • 2019

06/26/2019

More security patrol would be great. Our vehicle was stolen right outside our apartment. But the front office staff are very friendly and profrssional. The convenience of nesrby restaurants, stores is good. The pool is also exellent during the evening

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Villa Hermosa Apartments Manager

06/27/2019

We appreciate you taking the time to share your experience, Verified Resident 657164. We would like to discuss your concerns in greater detail, and explore how we can ensure that you enjoy your full living experience here at Villa Hermosa. Please contact us at 505.352.9594 or email me directly at [email protected] We are eager to speak with you.

Verified Resident 644720 • vrp • 2019

05/26/2019

Feels like I live in a park with the beautiful trees. Lots of windows and sunlight shining through. I love my ADa apartment with modern flooring. Staff has been very helpful and responsive. Maintenance has been great.

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Villa Hermosa Apartments Manager

07/03/2019

Verified Resident 644720, thanks for your feedback! We at Villa Hermosa always enjoy hearing from residents, and we appreciate your thoughtful comments. We enjoy serving our residents, and your kind words made our team's day particularly rewarding.

Verified Resident 635168 • vrp • 2017 - 2019

05/04/2019

so far it has been ok. I haven't lived in an apartment in over 25 years so can't rate other apatments compared to this community. if you have kids living near you then it is noisey (w/kids this is normal). the adults seem very friendly. we… See More

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Villa Hermosa Apartments Manager

05/09/2019

Thanks for sharing your opinion of Villa Hermosa, Verified Resident 635168! We appreciate you choosing to make your home with us.

Verified Resident 634874 • vrp • 2019

05/03/2019

Overall a decent place with easy access to shopping and restaurants. Also easy access to I-40. The grounds are kept pretty nice and apartments are ok. My biggest issue is the responsiveness of the staff. The evening I moved in I emailed about no hot water… See More

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Villa Hermosa Apartments Manager

05/05/2019

Verified Resident 634874, thank you for leaving this detailed feedback about your experience as a resident of Villa Hermosa. We hope that you will give us the opportunity to resolve this situation to your satisfaction, and invite you to give us a call at 505-352-9594, send us a message at [email protected], or stop by our leasing office anytime. We look forward to hearing from you.

•

Updated Review

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Features & Amenities

Laundry

Laundry On-Site

General

Clubhouse
Fitness Center
Gated Community
Playground
Pool

Pets

Dogs Allowed
Fee: $250 ~ 250
Rent: $25
Restrictions: We welcome 2 pets per apartment home. There is a pet fee of $250 and a pet rent of $25. Breed Restrictions do apply. Please call for complete pet policy information.
Pet Limit: 2
Cats Allowed
Fee: $250 ~ 250
Rent: $25
Restrictions: We welcome 2 pets per apartment home. There is a pet fee of $250 and a pet rent of $25. Breed Restrictions do apply. Please call for complete pet policy information.
Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$711
SQ. FT.
697
Available
Avail.
N/A
Model
The Aztec

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$851
SQ. FT.
881
Available
Avail.
4 Units
Model
The Pueblo

View Floor Plan

Price
Price
$851
SQ. FT.
881
Available
Avail.
1 Units
Model
The Pueblo Casita

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$851
SQ. FT.
926
Available
Avail.
4 Units
Model
The Taos

View Floor Plan

Price
Price
$851
SQ. FT.
926
Available
Avail.
N/A
Model
The Taos Casita

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
$979
SQ. FT.
1,172
Available
Avail.
N/A
Model
The Sandia

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Welcome home to Villa Hermosa! With one of the best locations on Albuquerque's west side, Villa Hermosa offers spacious 1, 2, and 3 bedroom apartment homes with great features such as full size washer and dryer connections, modern kitchens with plenty of cabinet and counter space, open and inviting living spaces, and patios and balconies with extra storage outside. Our gated community features a brand new playground, newly remodeled swimming pool, lush landscaping, and on-site clothes care center. Located just seconds from I-40, and within footsteps of shopping, dining, and entertainment, we've got the best location in town. So stop looking, and start living! Give us a call or drop by...our professional leasing team is ready to welcome you home!

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 05:30 PM
Saturday: 11:00 AM - 04:00 PM

Questions & Answers

There are no questions yet for this property!

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Frequently Asked

What are noise levels like at Villa Hermosa Apartments?
The community is rated 3.4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Villa Hermosa Apartments?
The community is rated 3.1/5 stars, signifying much satisfaction on average.

How safe is Villa Hermosa Apartments?
The community is rated 3.1/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.1/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3.7/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 92.31% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 6.62 days to their community reviews in the past year.

Who manages Villa Hermosa Apartments?
Avenue5 Residential

What is the pet policy at Villa Hermosa Apartments?
Dogs Allowed
Fee: $250 ~ 250
Rent: $25
Restrictions: We welcome 2 pets per apartment home. There is a pet fee of $250 and a pet rent of $25. Breed Restrictions do apply. Please call for complete pet policy information.
Pet Limit: 2
Cats Allowed
Fee: $250 ~ 250
Rent: $25
Restrictions: We welcome 2 pets per apartment home. There is a pet fee of $250 and a pet rent of $25. Breed Restrictions do apply. Please call for complete pet policy information.
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

Villa Hermosa Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsB

Review CountB+

Manager's Review EngagementA

Manager's Review Reply TimeA-

Ratings & Reviews (32 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Villa Hermosa Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Villa Hermosa Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Villa Hermosa Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Villa Hermosa Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Villa Hermosa Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Villa Hermosa Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Villa Hermosa Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Villa Hermosa Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Villa Hermosa Apartments Manager

Noise

Maintenance

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time