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Villa Serena

12700 Indian School Road NE, Albuquerque, NM 87112
12700 Indian School Road NE, Albuquerque, NM 87112

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Villa Serena

 
 
 
 
 
 

epIQ Report Card

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Community epIQ Grade N/A

Ratings & Reviews (19 Reviews)

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Resident 2019 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/24/2021
Infested with cockroaches, paper-thin walls, and out-of-unit laundry is a consistent issue. Machines constantly break down and card reader works sporadically. I've been stuck with wet clothes and no way to dry them on multiple occasions. No effort on part of management to resolve these issues.… See More
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Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/16/2019
All electric utilities. High PNM bills. Cold apts. poor insulation, old heating unit potential health hazard. Lots of 911 calls for crime. Management refusal to test apartment for mold. Rents are low for a reason! See More
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pdgaskill • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/24/2018
Villa Serena is a great community! I've lived here only a couple of months now, but I have submitted a couple of minor maintenance requests, and they responded right away. The small issues have been resolved very quickly, and done right the first time, before they… See More
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raven1849 • Former Resident 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/06/2018
I loved this place. The entire staff was always smiling, helpful and nice. Yes there have been some car breaks ins. But where in Albuquerque has there not been any?? I never had my car broken into but follow common sense and lock my car and… See More
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Former Resident 2013 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/31/2018
Fair warning guys...rent at your own risk. All the information about this complex is as accurate as I could possibly get. First of all we have a friend in the Albuqurque Police Department who said that Villa Serena Apts are unsafe. There have been numerous stolen… See More
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Nelson_P • Former Resident 2014 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/11/2018
I just moved out from these apartments at the end of December 2017. In January 10, 2018, I called April, (the manager) to ask her when I would receive my deposit. (We left the apartment in living condition; I took pictures and also videos) She said… See More
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Resident 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/13/2015
I have lived at Villa Serena for about a year, my lease is about to end and I have been looking for other places. Over the past year I have loved my apartment as well as hated it. my upstairs neighbor had their water heater erupt… See More
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bondlady • Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/22/2013
I've lived at Villa Serena for the past 3 years. Susan the Manager is always willing to help. She runs the whole property with a part time person. She is always willing to cater to my needs when I need something fixed. I'm so happy that… See More
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Resident 2011 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/16/2012
If you like noise, you'll love it here. Kids screaming, not just running around playing but really screaming and the parents do nothing. See More
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AlbNM997 • Resident 2010 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/15/2012
Poor management! They have posted hours during the week but are never there! The "will return at" sign is never accurate and will leave you waiting for a few hours. The manager is unprofessional and disorganized. Talks badly about tenants in front of other tenants. Maintanence… See More
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vwhitesnake • Resident 2007 - 2009
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/20/2009
I've here a 1.5yrs & cant wait to get out! The management is a joke. The woman clearly is not professional. She has no manners or Respect for ALL the tenants. Any issues that dont involve her or her "live-in model apartment" will not be tended… See More
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honeygal • Resident 2008
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/30/2008
I just moved from out of state and the staff made my experience worry free. Susan the Manager was so outgoing and friendly and seemed like she generally cared that I like my apartment. See More
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Prospective Resident Visited 2008
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/26/2008
I went to look at a 2 br apartment yesterday. First of all, the man at the desk just took my ID and put a sign on the door so we could leave. Then we walked over to what I think was the model. After several… See More
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Prospective Resident Visited 2007
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/25/2007
I have never been treated so disrespectfully than at this place. The managers had everyone from maint. to a little desk attendant lady telling me that I was partying at all hours of the night, when I wasn't. ha. My roommate was on their side trying… See More
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atessisn • Resident 1999 - 2001
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/22/2004
The management is horrible they are always switching over to new managers. There on call security and maintenece are a joke. If you want to live in a miserable place move into these apartments. See More
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Resident 1998 - 2000
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/06/2004
I lived there two years and I´m glad I´m gone. During that time I saw 5 different managers and only got results from the 1st two. My downstairs neighbor would play loud music late at night and management never did anything about it. When I moved… See More
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vysneed • Resident 2002 - 2003
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/09/2003
In reading the previous reviews, the only conclusion I can draw is that Villa Serena is under new management. I feel very fortunate to live in the complex. The management is very attentive to my needs, fix things the same day I ask and is always… See More
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Resident 1998 - 2002
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/15/2002
I lived in this complex off and on for 5 years, because it was all I could afford, and it has gotten worse. The management does nothing if you complain about anything. I had dogs snap at my son, my tires slashed and my car keyed… See More
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Resident 2002
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/30/2002
Albuquerque has a very high crime rate for its size. I thought by moving to a "good" neighborhood on the far east side of town would keep my family and me from having to deal with this city´s problems... I was wrong. <br> <br>While here (9… See More
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 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
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Manager

 
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Features & Amenities

Laundry

  • Laundry On-Site

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

  • Dogs Allowed
    Deposit: Required
    Rent: Required
    Weight Limit: 25lbs
    Restrictions: Breed restrictions apply.
  • Cats Allowed
    Deposit: Required
    Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $749

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

1 Bedrooms, 1.5 Bathrooms

  • Price
    Price

    $1,115

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $897

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,000

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Questions & Answers

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Frequently Asked

What are noise levels like at Villa Serena?
The community is rated 2/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Villa Serena?
The community is rated 2/5 stars, signifying slight satisfaction on average.

How safe is Villa Serena?
The community is rated 2/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood
The community is rated 1/5 stars, signifying no satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2/5 stars, which is considered being slightly effective on average.

What is the pet policy at Villa Serena?
Dogs Allowed
Deposit: Required
Rent: Required
Weight Limit: 25lbs
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
Rent: Required

What types of floor plans are available?
1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 1 Bath and 2 Beds, 2 Baths


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Villa Serena is an apartment in Albuquerque in zip code 87112. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $749 - $1,115. Nearby cities include Rio Rancho, Bernalillo, Los Lunas, and Belen. 87123, 87111, 87110, 87108, and 87109 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

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Villa Serena

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    Resident Photos (1)

    • (Resident photo uploaded on 03/16/2019) Image of Villa Serena in Albuquerque, NM
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