Review History for anonymous

Villa Serena


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anonymous

Resident 2014 - 2015

1/13/2015

I have lived at Villa Serena for about a year, my lease is about to end and I have been looking for other places. Over the past year I have loved my apartment as well as hated it. my upstairs neighbor had their water heater erupt which caused flooding in my apartment, the emergency maintenance was on site relatively quickly and all, but when they pulled up my carpet to extract all the water, they never came back and fixed the carpet, its still lifted and there are tacks sticking out, I have told them repeatedly that it needs to be fixed seeing how I have a toddler and that's not safe. my walls are still yellow and stained from where the water rose, and I cant get it off. when my fridge stopped working I lost over 200 dollars worth of groceries and nothing was done about it and I was furious, it took about a week and a half to get it fixed and I didn't understand why they just couldn't replace it. The manager was not helpful. A few months later I ran into a financial hardship for a few months so I was forced to pay my rent a little late but I was still making consistent payments and I paid when I said I would. one day I was 1 day late and I got a message from Susan that she had turned me over to court. I was furious she said she would work with me and I was getting myself out of a rut and she still did that when it was a damn day late. and a holiday non the less. with a minor education in law and collections, I knew what was legal and what was not. at this point I knew she was just threatening me and I did no appreciate that, she was rude and unwilling to listen to me tell her she is wrong. once it was all paid and over with, everything is fine. I hate the fact that the office hours totally suck, no one is ever there and with having to load the laundry card in the office, it is very inconvenient. I work Monday-Saturday and I leave before the office opens and come home long after the office is closed, so its hard to make time to load the card. I wish that they would allow me to put a portable washer and dryer in the apartment, seeing how I am downstairs. I feel that the rent is a little high for what you get, the location is good because everything I need is close by. but my biggest hang up is the obnoxious pet rent and the water bill is always way higher than I know what I use. with everything being electric, you electric bill is outrageous. the neighbors aren't bad, they are usually friendly and don't bother. I have a few nosey neighbors that sit on their porch and watch and listen when I have guests over outside smoking on the patio. the rent is rising if I renew my lease, I am not sure if I will stay because the rent is already over priced for the basic appliances, the old oven, the broken screens, etc.

    Review 7 out of 19

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