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Villa Serena

 
 
 
 
 
 

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Former Resident · 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/06/2018
I loved this place. The entire staff was always smiling, helpful and nice. Yes there have been some car breaks ins. But where in Albuquerque has there not been any?? I never had my car broken into but follow common sense and lock my car and never leave anything visible or of value. I saw some kids here and there. Nothing too crazy or too noisy from the outside coming in. Yes you can slightly hear your neighbors. But I have lived in like 7 different apartment communities and none were sound proof. The few times I submitted a complaint to management, it was dealt with. I did also do my duty by reporting any suspicious activity with the local cops. Lo and behold the manager called me about my call to APD! Wanted more information. I've never seen a manager take the initiative before. I was sad to move out a months back. I got a partial deposit back. I disputed a few move out fees, but was shown pictures of what I thought I had cleaned and really had not (eeeh how embarrassing). Nothing incorrectly charged. All I can say is I really enjoyed my stay here and would come back if I ever needed an apartment again.
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