Review History for anonymous

The Pavilions at South Fork


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anonymous

Resident 2014 - 2016

6/21/2016

Words if caution when moving in: review absolutely every inch of the apartment and mark every scratch and knick in your move in sheet. With the rush of getting all the paperwork signed and battling the heat, we missed noting the broken tile in the kitChen on our move in sheet. We called that monday to let the office know this needed to be included in the move in and would like to have someone come look at it since it was right in front of the refrigerator. Maintance came and looked at the broken tile but did not replace. When we moved out on top of the $206 professional cleaning job and $400 deposit they demanded. The charged another $203 for different fixes required including almost $400 for the tile. When we questioned the charge and stated we let them know about the broken tile on move in and they did not fix. They promised to research it and get back to us. No returned phone call and when I went in to follow up and try to make the "discounted" rate cutoff , they told me they were still researching and would get back to me by that following Tuesday. Finally on Thursday we called back to follow up as the date t pay the lower amount passed. The receptionist initially said they were "still researching" but then changed her answer after she was pushed for details. We were told we would have to pay the full amount and the only time they would show us the documentation would be if we took the case to court. This is just one instance where the service from the staff was frustrating and tiring. On one of the follow up phone calls the receptionist proceeded to talk bad about my current apartment complex and invite me back to live at their if they "start raising their rates" like they have for others she stated that have moved their. I will be staying in my current housing even if they increase due to the quality of staff and homes. Based in this horrible experience with the money hungry Pavillions and the terrible staffing I will not recommend this place to anyone. The apartments are cheaply built housing made to break after a little wear and tear. Only the friendly maintanence staff.

    Review 24 out of 74

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    The Pavilions at South Fork

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