Altitude at Vizcaya
#1,733 #1 #6

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Altitude at Vizcaya

2491 Sawmill Road, Santa Fe, NM 87505
(7 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.5

Grounds

4.5

Safety

4.0

Office Staff

4.5

Maintenance

4.5

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A-

Number of reviews in the past 365 days

4

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A+

Average time to respond to reviews

0.75 days

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Altitude at Vizcaya Reviews

(7)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1226016

Verified Resident 2020 - 2024

2/12/2024

The apartments are nice. Sometimes things break and it can take awhile to get a repair done. And sometimes the office takes awhile to respond, or doesn't, so requires follow-up and going into the office for assistance. And rents seem to go up exponentially every… See More >
    Manager

    2/14/2024

    Altitude at Vizcaya
    Thank you for taking the time to share your feedback. We appreciate your positive comments about the quality of our apartments. We understand your concerns regarding maintenance response times and office communication. We are actively working to improve these areas to ensure a better experience for all residents. We value your residency and hope to continue providing you with a pleasant living environment. If there's anything specific you'd like to discuss further or if you have additional feedback, please don't hesitate to reach out to our team directly. We value your input and strive to ensure that your living experience meets your expectations. Sincerely, Cyndi Community Manager
    Review Author Icon

    Resident 1206460

    Verified Resident 2023

    12/8/2023

    You need cameras installed all around parking areas! My vehicle got hit and nothing could be done about. Altitude needs gate access and strict parking rules. To many people from other apartments are hitting vehicles and taking spots in the altitude. We pay a lot… See More >
      Manager

      12/8/2023

      Altitude at Vizcaya
      Thank you for your feedback on our community. We will certainly take your suggestion into consideration for future improvements. Your input is valuable in helping us improve the community for all residents, and we are sincerely sorry to hear about the incident with your vehicle. If you have any further concerns, please feel free to reach out to our management team. Sincerely, Cyndi Community Manager
      Review Author Icon

      Resident 1057309

      Verified Resident 2021 - 2023

      11/26/2023

      What a great place to live, beautiful apt. lots of light nice neighbors. I life the tall ceilings, big rooms. Enjoy all the large trees around the grounds. Happy that people are picking up after their dogs now... Like how close the shopping is.

        Manager

        11/27/2023

        Altitude at Vizcaya
        Thank you for sharing your positive feedback about our apartment community, Altitude at Vizcaya in Santa Fe, new Mexico! We're delighted to hear that you're enjoying your living experience here. It's great that you appreciate the beautiful apartments with plenty of natural light, the friendly neighbors, and the spacious rooms with tall ceilings. We also take pride in our well-maintained grounds. Lastly, we're thrilled that you appreciate our convenient location with easy access to for shopping. If you have any further comments or suggestions, please feel free to reach out. We're here to make your stay enjoyable! Sincerely, Cyndi Community Manager
        Review Author Icon

        Resident 1159525

        Verified Resident 2023

        7/14/2023

        The staff at Vizcaya has been incredibly knowledgeable, responsive, kind, and all around helpful. They always have multiple people on hand to assist with just about anything you may need. Easily the most pleasant apartment experience I've had.

          Manager

          7/14/2023

          Altitude at Vizcaya
          Thank you for your kind review of Altitude at Vizcaya in Santa Fe, New Mexico! We're thrilled to hear that our staff has provided you with exceptional service. We strive to create a welcoming and helpful environment for our residents, and it's wonderful to know that our team's knowledge, responsiveness, and kindness have made your apartment experience enjoyable. We appreciate your feedback and look forward to continuing to exceed your expectations. Please don't hesitate to reach out to our management team or stop by the office if you have any further feedback, concerns, or require any assistance. We thank you for you for being a valued resident here at Altitude at Vizcaya. Sincerely, Cynthia Community Manager
          Review Author Icon

          Resident 1111138

          Verified Resident 2021 - 2023

          2/8/2023

          Brand new. Very clean. Responsive office and maintenance. Everyone in the office is friendly and attentive. Almost 0 noise within the apartment which was such a difference compared to Las Vegas where I had moved from.

            Manager

            4/7/2023

            Altitude at Vizcaya
            Thank you so much for taking the time to leave a 5 star review for Altitude at Vizcaya in Santa Fe, New Mexico. We are thrilled to hear that you are pleased with the office staff and maintenance. Thank you for sharing your positive experience with your brand new apartment. It's great to hear that the office and maintenance staff were responsive and friendly. I'm glad to hear that noise levels were low and that you've found the transition from Las Vegas to be a positive one. We hope that you enjoy your new home! Sincerely, Angel Community Manager
            Review Author Icon

            Resident 1111087

            Verified Resident 2021 - 2023

            2/8/2023

            For the most part I enjoy living here. It's a quiet community and seems safe for the most part. I had an issue with heating in my unit last winter and wasn't happy with the way management dealt with it. I had no hot water… See More >
              Review Author Icon

              Resident 1110898

              Verified Resident 2022 - 2023

              2/8/2023

              Excellent with no noise parties or weed smokers in my vicinity. Could be better with tenants picking up after their pets though. Everyone is curtious and friendly. The management staff is the best caring professional staff ever!

                This community is managed by

                Northland Investment Corporation

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                Communities
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                Questions & Answers (0)

                Frequently Asked

                How is Altitude at Vizcaya Rated?
                Based on 7 number of votes by renters, Altitude at Vizcaya is currently rated 4.5 out of 5 stars.
                How satisfied are residents with the upkeep and overall appearance of the grounds at Altitude at Vizcaya?
                Altitude at Vizcaya is rated 4.5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                How effective was the maintenance team when resolving your problem?
                Altitude at Vizcaya is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                What are noise levels like at Altitude at Vizcaya?
                Altitude at Vizcaya is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                How safe is Altitude at Vizcaya?
                Altitude at Vizcaya is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                How satisfied are residents with the neighborhood?
                Altitude at Vizcaya is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                How satisfied are residents with the staff at Altitude at Vizcaya?
                Altitude at Vizcaya is rated 4.5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                How often does management engage with reviews?
                Managers have responded to 100% of their community reviews in the past year.
                How quickly does management engage with reviews?
                Managers have replied within 0.75 days to their community reviews in the past year.
                Who manages Altitude at Vizcaya?
                Northland Investment Corporation
                What is the pet policy at Altitude at Vizcaya?
                No pet policy available

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                Altitude at Vizcaya

                March 2024

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                Beds

                0

                Baths

                0

                Altitude at Vizcaya is an apartment in Santa Fe in zip code 87505. This community has a 0 Bed, 0 Bath Nearby cities include Los Alamos, Espanola, Bernalillo, Las Vegas, and Rio Rancho.

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