| Number of reviews in the past 365 days | 6 |
| Percentage of reviews responded to | 100% |
| Average time to respond to reviews | 25.33 days |
Railyard Flats
701 Camino De La Familia, Santa Fe, NM 87501
701 Camino De La Familia, Santa Fe, NM 87501
Floor Plans
- $1,348
- $1,573
CONTACT PROPERTY
Railyard Flats
701 Camino De La Familia
Santa Fe, NM 87501
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (15 Reviews)
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Verified Resident • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/08/2021
My first rental in years! Great location with really professional responsive on-site management. Location is right in the middle of the Railyard District with access to the park, trails, and restaurants. VERY pet fridendly. Amenities are nice and well maintained. See More
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Railyard Flats Manager
01/14/2021
Hi Verified Resident 860931, thank you so much for your positive comments about Railyard Flats! We strive to provide a wonderful community for our residents and excellent customer service. Again, thank you for taking the time to leave review. Have a great day. Matthew Hinds - Railyard Flats
Verified Resident 820866 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/31/2020
I love being here. It is very quiet and peaceful. Everyone involved with the building is very pleasant and Attentive! The location is perfect and the building maintenance and staff are great . Its perfect- really. Happy P. See More
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Railyard Flats Manager
11/11/2020
Verified Resident 820866, we are so happy to read such a great review about Railyard Flats! We are glad to hear you love living here. If you ever need anything, please do not hesitate to reach out to our team. Thank you for taking the time to leave a review. Matthew Hinds - Railyard Flats
Verified Resident 812060 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/05/2020
Great community and onsite staff. Location is excellent. I love the park nearby , I love that everything is within walking distance. The building is nice, well kept and Ive enjoyed living at Railyard Flats for the past two years. See More
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Railyard Flats Manager
09/24/2020
Verified Resident 812060, thank you for sharing your positive experience as a resident here at Railyard Flats. Thank you for your kind words for our community and staff. We strive to create a positive living experience for all of our residents. We hope you will continue to make Railyard Flats your home. If you ever need anything, please feel free to contact us. Matthew Hinds - Community Manager.
Prospective Resident • Visited 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/28/2020
A unit became available at Railyard Flats when I was looking for a place to rent. I sent in an application, and on the next day spoke with the manager, Rupert Ortiz, to clarify some questions I had. Mr. Ortiz tricked me into making a floor… See More
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Railyard Flats Manager
09/24/2020
Hi Anonymous, we regret to hear that your recent experience was anything less than exceptional. We do appreciate you taking the time to write a review and let us know where we can improve. In regards to certain aspects of your review: We do not give out information regarding crime statistics and will always refer you to the local authorities. Also, I did see that you received your full deposit refund. Again, I am sorry to hear about your experience at Railyard. I appreciate your review. Have a great day. M. Hinds - Community Manager.
Verified Resident 797144 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/28/2020
Great so far, quite peaceful friendly atmosphere, no issues. Very well maintained and cared for excellent location, walls are thick I never hear my neighbors or their animals which is very very nice. Overall very happy. See More
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Railyard Flats Manager
09/24/2020
Verified Resident 797144, we strive for 100% satisfaction, and it is great to see you having such a positive experience at Railyard Flats and that you have enjoyed your time here. Thank you for your kind words and taking the time to leave a review. Please do not hesitate to contact us if you ever have any questions or concerns. Matthew Hinds - Community Manager
Verified Resident 740677 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/31/2020
Great location, Farmers Market, Cinema, restaurants, breweries, shopping, etc minutes away. Unfortunately, there is quite a bit of vandalism and violence due to the homeless problem in the area. Not very safe to go for a walk, especially at night. See More
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Railyard Flats Manager
01/31/2020
We really appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
Resident • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/08/2020
This is a cheaply constructed building. There is poor noise isolation from apartment to apartment and worse noise isolation from the hallway traffic. I would not suggest living here with someone else or entertaining an overnight guest, the apartments do not have noise isolation within them.… See More
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Railyard Flats Manager
01/08/2020
While we are glad you've had a great experience with the staff, we are disappointed to hear that you did not have a more positive experience with other items at Railyard Flats. We do have two fire-pits with seating areas and a grill for some comforts of home, but with Railyard Flats being just a building of 58 apartment homes and a limited lot to build, unfortunately we just did not have the space for a gym or a pool. Snow removal from the sidewalks and parking are the responsibility of the city and I have contacted the Railyard Commission and City of Santa Fe for their prompt removal of snow from the parking lot and sidewalks. Unfortunately we are at the mercy of the city and commission but do the best we can during the interim. Thank you for leaving feedback. Please reach out to us at (505) 988-8938 so we may identify ways to improve your experience.
anonymous • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/17/2019
The developers are keenly aware of trends in urban housing and living. My one room live-work studio has everything a professional would want: quiet, clean, modern features, lighting, a zen rock garden outside my patio and one much-used ceiling fan to make me feel like I'm… See More
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Railyard Flats Manager
08/23/2019
Thank you for this fantastic and thoughtful review. I'm so glad we can be part of making your living experience a zen-like one. And I must agree the sunsets are very, very inspiring. I'm so glad we can continue to make your day bright and keep that cup of Joe full!
Verified Resident 697198 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/19/2019
Great place to live in with an even better location. Railyard Flatts has a very modern layout and appliances that blend well with most lifestyles. Would definitely recommend people to look into living at Railyard. See More
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Railyard Flats Manager
09/26/2019
Thank you again for taking the time to let us know how we did. We hope to be of service to you again in the future. Best wishes, Railyard Flats
Verified Resident 613962 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/11/2019
Railyard Flats is a great apartment building. It is managed by Graystar, so you have the convenience of a comprehensive online system that supports lease payments, community forums, messaging, and maintenance requests and tracking. Maintenance is incredibly friendly and very responsive, and we have a great… See More
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Railyard Flats Manager
08/23/2019
Thank you so much for your very informative review. Your insight will help us in future developments within our network. You have some really great points and will be looked in to. Thank you again for being such a valued resident at RYF.
Verified Resident 592890 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/15/2019
People are friendly at Railyard Flats. Management and maintenance have been very pleasant and professional. They have made my stay very happy. Most places are walking distance which is awesome! Thank you! :) See More
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Railyard Flats Manager
08/31/2019
Thank you so much for your amazing review. We are so lucky to have residents like you.
Verified Resident 576961 • vrp • 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/29/2018
WONDERFUL! Property management is extremely professional and pro-active, creating a wonderful sense of community among residents and with the neighborhood/city of Santa Fe. Highly recommend. No elevator is tough on move in/move out, as well as heavy trips, but other than that, I love it! See More
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Railyard Flats Manager
08/31/2019
Your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Railyard Flats
Verified Resident 571526 • vrp • 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/15/2018
Convenient to walking and biking trails, 25 minutes from the ski basin, 10 minute walk to the plaza, close to art galleries, movie theaters, and restaurants. Complex is clean and management is very responsive to requests for service. See More
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Railyard Flats Manager
08/31/2019
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Railyard Flats
•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Floor Plans & Pricing
Studio, 1 Bathroom
- PricePrice
$1,348
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
Studio
1 Bedrooms, 1 Bathroom
- PricePrice
$1,573
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
1 Bedroom
Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.
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Frequently Asked
What are noise levels like at Railyard Flats?
The community is rated 4.1/5 stars, which is considered having extremely quiet noise levels on average.
The community is rated 4.1/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Railyard Flats?
The community is rated 4/5 stars, signifying much satisfaction on average.
The community is rated 4/5 stars, signifying much satisfaction on average.
How safe is Railyard Flats?
The community is rated 4.1/5 stars, which is considered being extremely safe on average.
The community is rated 4.1/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.7/5 stars, signifying extreme satisfaction on average.
The community is rated 4.7/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.3/5 stars, which is considered being extremely effective on average.
The community is rated 4.3/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 25.33 days to their community reviews in the past year.
Managers have replied within 25.33 days to their community reviews in the past year.
What is the pet policy at Railyard Flats?
No pet policy available
No pet policy available
What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath
Studio, 1 Bath and 1 Bed, 1 Bath
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Railyard Flats is an apartment in Santa Fe in zip code 87501. This community has a Studio - 1 bedroom, 1 bathroom, and is for rent for $1,348 - $1,573. Nearby cities include Los Alamos, Espanola, Bernalillo, Las Vegas, and Rio Rancho. 87505, 87507, 87506, 87532, and 87544 are nearby zip codes.
