Number of reviews in the past 365 days | 6 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 25.33 days |
Railyard Flats
701 Camino De La Familia
Santa Fe, NM 87501
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 6 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 25.33 days |
Hi Verified Resident 860931, thank you so much for your positive comments about Railyard Flats! We strive to provide a wonderful community for our residents and excellent customer service. Again, thank you for taking the time to leave review. Have a great day. Matthew Hinds - Railyard Flats
Verified Resident 820866, we are so happy to read such a great review about Railyard Flats! We are glad to hear you love living here. If you ever need anything, please do not hesitate to reach out to our team. Thank you for taking the time to leave a review. Matthew Hinds - Railyard Flats
Verified Resident 812060, thank you for sharing your positive experience as a resident here at Railyard Flats. Thank you for your kind words for our community and staff. We strive to create a positive living experience for all of our residents. We hope you will continue to make Railyard Flats your home. If you ever need anything, please feel free to contact us. Matthew Hinds - Community Manager.
Hi Anonymous, we regret to hear that your recent experience was anything less than exceptional. We do appreciate you taking the time to write a review and let us know where we can improve. In regards to certain aspects of your review: We do not give out information regarding crime statistics and will always refer you to the local authorities. Also, I did see that you received your full deposit refund. Again, I am sorry to hear about your experience at Railyard. I appreciate your review. Have a great day. M. Hinds - Community Manager.
Verified Resident 797144, we strive for 100% satisfaction, and it is great to see you having such a positive experience at Railyard Flats and that you have enjoyed your time here. Thank you for your kind words and taking the time to leave a review. Please do not hesitate to contact us if you ever have any questions or concerns. Matthew Hinds - Community Manager
We really appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
While we are glad you've had a great experience with the staff, we are disappointed to hear that you did not have a more positive experience with other items at Railyard Flats. We do have two fire-pits with seating areas and a grill for some comforts of home, but with Railyard Flats being just a building of 58 apartment homes and a limited lot to build, unfortunately we just did not have the space for a gym or a pool. Snow removal from the sidewalks and parking are the responsibility of the city and I have contacted the Railyard Commission and City of Santa Fe for their prompt removal of snow from the parking lot and sidewalks. Unfortunately we are at the mercy of the city and commission but do the best we can during the interim. Thank you for leaving feedback. Please reach out to us at (505) 988-8938 so we may identify ways to improve your experience.
Thank you for this fantastic and thoughtful review. I'm so glad we can be part of making your living experience a zen-like one. And I must agree the sunsets are very, very inspiring. I'm so glad we can continue to make your day bright and keep that cup of Joe full!
Thank you again for taking the time to let us know how we did. We hope to be of service to you again in the future. Best wishes, Railyard Flats
Thank you so much for your very informative review. Your insight will help us in future developments within our network. You have some really great points and will be looked in to. Thank you again for being such a valued resident at RYF.
Thank you so much for your amazing review. We are so lucky to have residents like you.
Your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Railyard Flats
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Railyard Flats
$1,348
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Studio
$1,573
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1 Bedroom
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Railyard Flats