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Resident • 2019 Not Recommended

Reviewed 09/14/2019

There are many pros and cons to any community but the main feature of this one is that the staff do not care about the residents. They ignore emails, "forget" to respond to calls, and lose track of requests for important things like keycards (necessary to… See More

Vizcaya Manager09/15/2019

Thank you for taking the time to leave your feedback and a rating for our community in Santa Fe, New Mexico. We take all comments and reviews very seriously and want to make sure you know you are being heard. The entire Vizcaya Team takes great pride in providing a positive apartment living experience with fast friendly service, amazing amenities, and that we care about all our residents. We are deeply sorry to see that you have had an unfavorable impression and would love to learn more. Please contact me at your convenience so we can work with you resolve any issues as quickly as possible. We are here to help and grateful for your residency. Best regards, Feliza Community Manager

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Kyle_B374 • Resident • 2015 - 2018 Not Recommended

Reviewed 11/08/2018

The average score across all the review sites speaks for itself. Located just off I-25, half the complex is on a busy 3 lane road with lots of road noise. Maintenance has left an entire section of parking lights broken and unlit for MONTHS. The small… See More

Vizcaya Manager11/12/2018

Dear Kyle, We want to thank you for taking the time to write a review and rating for our community in Santa Fe, New Mexico. We can certainly appreciate your frustration and apologize for any unfavorable experience you have had at Vizcaya. Your comments help us better improve our customer service and we take each one very seriously. Please contact me at your earliest convenience so we can discuss in further detail. Our entire team works very hard and we appreciate you as our resident. Best regards Feliza Shields

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Resident • 2016 - 2018 Recommended

Reviewed 06/02/2018

The community is fantastic. I have awesome neighbors, a small gym, a pool/hot tub, several doggy wastebaskets, and covered parking. The leasing agent I worked with, Erin, has been extremely helpful with getting me situated with a smaller apartment to better suit my needs. The location… See More

Vizcaya Manager06/07/2018

To our valued resident, We thank you for taking the time to leave such a nice review and 5 Star Rating for our community in Santa Fe, NM! Erin and the entire Vizcaya Staff are passionate about providing a quality lifestyle experience for all our residents and we are so glad to know you are happy. Please let us know if you have any questions or needs anytime. We thank you again. Feliza Shields Community Manager

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Prospective Resident • Visited 2016 Not Recommended

Reviewed 07/30/2016

Something's off, I had heard from a friend of a friend that they really raise the rent after your leade expires so i asked them when I thought about renting here. They got really evasive when i asked about it. These apartments are way over priced… See More

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Resident • 2014 - 2016 Not Recommended

Reviewed 07/19/2016

I am a long term resident of the Vizcaya apartments. Recently checked out how my complex rates on the reviews site. There is a lot of criticism there. Most of it I whole heartedly agree with. Let me summarize: 1) The apartments are over priced. (TRUE)--The… See More

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contemark • Resident • 2016 Recommended

Reviewed 05/09/2016

I will be renting at Vizcaya after a long search. The leasing process was so easy and the staff (esp. Regina) are very courteous and helpful! I needed a short term lease and Regina really helped me out and the process was painless. Thanks Vizcaya!

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Resident • 2015 - 2016 Recommended

Reviewed 04/20/2016

Well..have been there a year..so time to renew lease. I an in a 2 bedroom 1046 square feet. Yes apt. Is their verson of updated. Fake wood floors...painted cabinets..new oven that does not have even self clean. But..all in all..like my apt. BUT RENT WENT UP… See More

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Markmtz1972 • Resident • 2013 - 2016 Recommended

Reviewed 04/20/2016

I've lived at vizcaya apartments for several years now and although it is unfortunate that upon renewal my rent was increased the staff offered to update my apartment and provide complimentary carpet cleaning. Terrance and Regina very easy to work with and overall I love the… See More

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Prospective Resident • Visited 2016 Recommended

Reviewed 04/05/2016

Sad to hear there are so many poor reviews of this complex! I've known a few people who have lived here and have nothing bad to say about it, which is why we decided to get a place there. My mom lived here and liked it,… See More

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Resident • 2015 - 2016 Not Recommended

Reviewed 03/14/2016

The apartment was nice looking and grounds were well kept but they are way over priced. The two bedroom two bath was $1200.00 and they recently raised the rent $100.00. Staff isn't very friendly and they don't care about the people that live there. We had… See More

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Resident • 2015 Recommended

Reviewed 12/02/2015

I moved here in June. The office staff and maintenance have been excellent. I was not in a hurry to move and the office staff more than fullfilled my request for location, apartment layout and special request. When I moved in, the apartment was spotless, ready… See More

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Resident • 2015 Not Recommended

Reviewed 10/05/2015

Horrible management. Completely unwilling to be sympathetic or accommodating. Apartments are standard, excruciatingly little closet, cupboard, or laundry space. AVOID.

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Resident • 2015 Not Recommended

Reviewed 08/17/2015

Definitely not a good, and very far from great, place to live. The smell of marijuana coming through vents and management puts it on the tenant to police. Poor cleaning done based on the previous tenant and burn marks of something on the porch leading to… See More

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TricksR4Kids • Resident • 2014 - 2015 Not Recommended

Reviewed 08/01/2015

The management is awful. Broke the terms of our lease multiple times by having maintenance come in unannounced. Closed the gym, said they would provide vouchers and never did. Live anywhere else in Santa Fe but here.

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Newtosanrafe • Resident • 2015 Not Recommended

Reviewed 06/20/2015

Don't rent a downstairs apartment. There seems to be no sound barrier between the upstairs and ground floor units. Can hear every creaky step from tenant upstairs plus their activity like running water and banging around. Very disappointing for the price charged. See More

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Resident • 2015 Not Recommended

Reviewed 06/11/2015

I am deeply disappointed in the management team of this place. They generally don`t care about your problems; they are inflexible to work with you; and they use false advertisement. We moved here from a different state, so we only saw the apartment online. Do not… See More

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Resident • 2015 Not Recommended

Reviewed 06/04/2015

So after a couple of visits I decided to rent an apartment at RV. I was told I couldn't see the actual unit because it was under construction which I understood. I asked (even have in writting) if my apt would have a storage closet, was… See More

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jsantoyojr • Resident • 2013 - 2015 Not Recommended

Reviewed 02/13/2015

I've been a property manager for years in many communities around the country and have also managed renovations of properties bigger than rancho Vizcaya, I have to say, that I'm disappointed by the management and the recent lease rate increase and the unwilliness of Managment to… See More

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Resident • 2013 - 2015 Not Recommended

Reviewed 01/26/2015

Worst place in Santa Fe I have lived. It used to be one of the better looking complexes in town now it looks like a 4th grader picked the color scheme. ----------- the property manager clearly has nothing better to do than to leave notes about… See More

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Resident • 2014 Not Recommended

Reviewed 11/02/2014

This place, while conveniently located and well landscaped, has the worst management I've ever encountered and the construction/reconstruction never ends. Nice in pictures, but Hell to actually live here.

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Resident • 2013 - 2014 Recommended

Reviewed 07/21/2014

I'm not sure I'm renting at the same place as the reviewers, since our experiences are polar opposite. My family and I are renting at Rancho Vizcaya and just renewed our lease for another year. The grounds are beautiful, landscapers come every Wednesday and maintenance keeps… See More

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slayalu • Resident • 2013 - 2014 Not Recommended

Reviewed 01/14/2014

Big Nooooooo to this apartments cause management are totally irresponsible. Expensive no security,,,, they can come and steal you car tires and can broke your car...and if u call to management they said that they cant do anything. See More

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parma027 • Resident • 2013 Not Recommended

Reviewed 11/27/2013

The management is very rude and they dont care about the tenants, they want to squeeze the money to the max... many hidden charges...! should be careful before sign the lease... they will say deposit but half of that will be deducted mandatory... even if you… See More

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Resident • 2010 - 2013 Not Recommended

Reviewed 10/03/2013

The other negative reviews couldn't be more accurate. The staff is absolutely unprofessional, incapable and rude. Considering these guys are losers earning a little more than minimum wage their attitude is pathetic. Please find a better place and avoid having to deal with people who have… See More

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Resident • 2011 - 2013 Not Recommended

Reviewed 06/17/2013

Unprofessionally Behaved Staff Member: ------- I have had nothing but unprofessionally and juvenile experiences will an office staff member by the name of -------. He is unable to carry out an adult conversation on any professional capacity. For example: I called regarding a work order and… See More

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