Verified Resident 565013
vrp · 2017 - 2020
The day we arrive to view an apartment the office guy was very good and showed us a great apartment with a split floor plan. We put in the application and waited for the response. He called us saying we were approved. On the way to give our deposit for the apartment we wanted. Your office leased it to another. Within 45 min of getting a call we arrived. Strike one for you guys. Next apartment with same floor plan wasn't available for 2 months so we waited. It was also higher rent which was somewhat annoying consider what occurred. So two months go by and we called the week before our move in date to verify everything was on track. Your office stated everything was good. So we packed up our belongings left our old place traveled down here in our uhaul. When we arrived your office stated the apartment wasn't ready. Great way to leave us. Without a place to stay. I told the office to give us anything available because you screwed up and i wasnt paying additional days on my uhaul because of your mess up. They put us in this apartment. It was over 100 degrees outside we were beyond upset. To top it off the air conditioning didn't work. Great first day moving everything in with no ac. The maintenance temporarily fixed it only for it to fail again within a few hours. They gave us a small portable fan to compensate while they get parts. The apartment hadn't been cleaned since the last resident. Old carpets. Old paint. Old everything and someone else's dirt! Honestly we should of sued you guys. We stayed for simple fact it was hard to move everything again with our disabled mother. Worst experience of any place I have ever lived.
3001 Park Manager
Verified Resident 565013, we strive for 100% satisfaction, and we regret to find out that this was not the case.