Madison at Black Mountain
#1,811 #6 #9

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Madison at Black Mountain

640 East Horizon, Henderson, NV 89015
(485 Reviews & Surveys)
$1,274 - $2,583/mo
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Floor Plans & Pricing

1 Bedroom

Aruba

1 Bed, 1 Bath | 720 sq. ft.

$1,274 - $1,940

2 Available Units

See Floor Plan Details

2 Bedrooms

Barbados

2 Beds, 2 Baths | 976 sq. ft.

$1,505 - $2,107

4 Available Units

See Floor Plan Details

Patio Home

2 Beds, 2 Baths | 976 sq. ft.

See Floor Plan Details

3 Bedrooms

Caracas

3 Beds, 2 Baths | 1,155 sq. ft.

$1,924 - $2,583

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.6

Grounds

4.5

Safety

4.3

Office Staff

4.8

Maintenance

4.7

Neighborhood

5.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

7

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3.57 days

View Community Timeline
View Community Timeline

Madison at Black Mountain Reviews

(67)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1211865

Verified Resident 2024

2/6/2024

I have been looking for an apartment for over a year. This is the nicest complex I have found. It is clean, safe and quiet. I love living here. Every time I have a request the staff and maintenance handle it quickly and efficiently.

    Manager

    2/9/2024

    Madison at Black Mountain
    Wow! Thank you so much for your five-star rating! We're thrilled to hear you had a great experience with us. Please don't hesitate to reach out if there is ever anything we can do for you. We look forward to seeing you around the community! Sincerely, Your MBM team
    Review Author Icon

    Resident 1195420

    Verified Resident 2023

    11/2/2023

    I wish all requirements were given up front and there was a move in special and the front door handle was on the right side instead of the left. These are minor issues. The neighbors are friendly. The parking isn't spacious either but… See More >
      Manager

      11/2/2023

      Madison at Black Mountain
      Good afternoon, I would love to connect with you and sort out any misunderstandings, please call me at (702)566-4098 or email me at Blackmountainmgr@cushwake.com Our rental applications indicate the leasing/rental requirements and criteria, as far as any move-in specials we have them periodically throughout the year and will post them on our website as a pop-up banner when you visit us online. Nevertheless, I hope to hear back from you soon. Thank you, Maribel S (Community Manager)

      Updated Review

      Review Author Icon

      Resident 977872

      Verified Resident 2021 - 2023

      9/4/2023

      I live at the bottom of a hill, and have to use Sand bags to keep the water out of my apartment. My Kitchen faucet on the sink filled up with black, loos like mold from water, I took it off and soaked it in… See More >
        Manager

        9/5/2023

        Madison at Black Mountain
        Good afternoon, I want to discuss these issues you are having and help resolve them but I don't see a work order in the system. Can you please give me a call so we can get to you right away. (702)566-4098 Thank you, -Maribel S.
        Review Author Icon

        Resident 1144266

        Verified Resident 2023

        5/25/2023

        So far I love it. It seems to be very quiet. It's very convenient. It's right near the Starbucks or grocery store. Food places. Perfect location for me. It has a pool edge of Cousy, a gym and the dog park.

          Manager

          5/25/2023

          Madison at Black Mountain
          Thank you so much for your great review, we are thrilled to hear that you are enjoying your new home and the neighborhood. Sincerely, Maribel S. (Community Manager)
          Review Author Icon

          Resident 1136693

          Verified Resident 2023

          5/2/2023

          The entire process from application to move in was so easy. The office staff are very friendly and welcoming. They respond very quickly to comments and/or concerns and are very easy to get in touch with.

            Manager

            5/23/2023

            Madison at Black Mountain
            Thank you for taking the time to leave a review. We are thrilled to hear that our assistance made your move-in process smoother. Please feel free to reach out to us if you have any questions or concerns. We are always here to help. Best regards, Maribel S.

            Updated Review

            Review Author Icon

            Resident 1002892

            Verified Resident 2022 - 2023

            4/20/2023

            I like how maintenance responds to a service order so quickly. Either they come same day or the following day. They are always very professional and take care of repairs or what's needed very fast. I really appreciate that.

              Manager

              4/20/2023

              Madison at Black Mountain
              On behalf of the Maintenance team here at Madison, Thank you for your review!
              Review Author Icon

              Resident 1117689

              Verified Resident 2021 - 2023

              3/2/2023

              I love my community and staff. Very friendly and professional. Thank you guys for all you do! I haven't had any issues with my apartment nor my neighbors. Anytime I call the office I'm greeted with a friendly response.

                Manager

                3/2/2023

                Madison at Black Mountain
                Hello, thank you for your wonderful 5 Star review, we appreciate your kind and honest words. We are thrilled to know we are doing our best to provide you with great customer service. Sincerely, Maribel S. (Community Manager)
                Review Author Icon

                Resident 1113849

                Verified Resident 2017 - 2023

                2/16/2023

                Its a great place to live everyday is an eventful one and everyone of NY neighbors are great easy going neighbors or if you like to keep to yourself it can be a quite place to call home with a pool all year… See More >
                  Manager

                  2/21/2023

                  Madison at Black Mountain
                  Hello, Thanks so much for leaving us a 5-star rating – it's much appreciated and we are happy to hear you are enjoying the community. Sincerely, Maribel S. (Community Manager)
                  Review Author Icon

                  Resident 1102792

                  Verified Resident 2022 - 2023

                  1/14/2023

                  It's clean, quite and safe. The people whom I share the community with are nice friendly and generous,. Example MOVE-IN date I've had multiple residents come to me offering to give me a hand with a couch they seen me struggling with just good signs… See More >
                    Manager

                    1/20/2023

                    Madison at Black Mountain
                    Wow! Thank you so much for the positive rating! We strive for 5 every day and are pleased to hear that you're enjoying your new home. If you have additional feedback or suggestions to improve living at Madison at Black Mountain, please contact us at 702-566-4098. We would love to hear from you! Sincerely, Maribel S. (Community Manager)

                    Updated Review

                    Review Author Icon

                    Resident 1054021

                    Verified Resident 2022

                    12/15/2022

                    Excellent customer service and nice property. Quiet and clean. Very safe and well maintained. Very helpful and friendly staff. So far an excellent overall living experience. Would recommend it to anyone moving to the area.

                      Manager

                      1/4/2023

                      Madison at Black Mountain
                      Thank you so much for your great review, we are thrilled to hear you are enjoying your stay here. Sincerely, Maribel S. (Community Manager)

                      Updated Review

                      Review Author Icon

                      Resident 643357

                      Verified Resident 2007 - 2022

                      10/2/2022

                      Office staff and maintenance staff has always been polite, professional and quick to respond to any issue. Staff has changed frequently over the years, however, the past 2 - 3 years have had very nice, helpful staff.

                        Manager

                        10/7/2022

                        Madison at Black Mountain
                        Hello, thank you for taking the time to provide us with your feedback as it helps us understand and make better changes in your community. Sincerely, Maribel S. (Community Manager)
                        Review Author Icon

                        Resident 1070202

                        Verified Resident 2022

                        9/27/2022

                        So far my experience is terrible. I fear to go to sleep due to the fact there is an extreme roach infestation, not two or a few, an infestation. The little things like my washer and dryer that you guys were able to replace for… See More >
                          Manager

                          10/7/2022

                          Madison at Black Mountain
                          Hello, thank you for taking my call to go over the issues you are experiencing and allowing us to make it right. I appreciate the updated review. Sincerely, Maribel S. (Community manager)

                          Updated Review

                          Review Author Icon

                          Resident 783239

                          Verified Resident 2009 - 2022

                          8/17/2022

                          It looks pretty on the outside. Beautiful paint and trees. The plumbing has never worked right, The A/C is a struggle. Management constantly changes. The only thing reliable is your rent goes up every time you renew your lease.

                            Manager

                            8/18/2022

                            Madison at Black Mountain
                            Hello, thank you for taking the time to write this review. I'm sorry to hear you have plumbing issues and trouble with your AC please reach out to me directly so I may assist you with these maintenance requests. BlackMountainMGR@cushwake.com -Maribel S (Community Manager)

                            Updated Review

                            Review Author Icon

                            Resident 916054

                            Verified Resident 2021 - 2022

                            4/7/2022

                            I was well received by the manager on my first day of arrival. I felt at home and started to enjoy my stay though I had two occasions of car issues. I reported and was promised that security will be improved. It was done.

                              Manager

                              4/7/2022

                              Madison at Black Mountain
                              Hello, Thank you for your 5 star review and I'm glad to hear your concerns were addressed on a timely manner. Welcome home, Welcome to Madison at Black Mountain ! Sincerely, Maribel, Community Manager
                              Review Author Icon

                              Resident 987449

                              Verified Resident 2022

                              1/9/2022

                              It seems like a lovely community but there have been major issues regarding appliances upon my move in. I moved in only to find that the water heater is broken, SURPRISE! NO HOT WATER FOR THREE DAYS! Then the dishwasher has been improperly installed so… See More >
                                Manager

                                1/21/2022

                                Madison at Black Mountain
                                Hello, I'm sorry for these inconveniences allow me to make it right if it hasn't been fixed. Please contact me directly at blackmountainmgr@cushwake.com Unfortunately, we've had numerous delays in parts and supplies from our vendors throwing us off schedule, I will personally make sure any pending issues you may still have now or in the future get handled in a timely manner. Thank you, -Maribel S. (Community Manager)

                                Updated Review

                                Review Author Icon

                                Resident 905856

                                Verified Resident 2021

                                11/30/2021

                                My honest opinion at this location has been very negative. We moved into a "renovated" apartment yet almost everything was broke. We have had countless problems that have not seemed to be fixed yet we have been asking for over 5 months for these changes.… See More >
                                  Manager

                                  12/27/2021

                                  Madison at Black Mountain
                                  Hello, I would love to connect with you in person or over the phone and try to find a permanent solution to the pending issues you are having in your home. Please reach out to me directly blackmountainmgr@cushwake.com or call me today at (702) 566-4098. Thank you, Maribel Sierra
                                  Review Author Icon

                                  Resident 975819

                                  Verified Resident 2018 - 2021

                                  11/25/2021

                                  First property management company in 2018 was fine, pool was 24/7 all year around and things were always cool, office lady was lovely. Then they got bought out, and all of a sudden rent got hiked and there were suspicious random charges on rent every… See More >
                                    Manager

                                    12/27/2021

                                    Madison at Black Mountain
                                    Hello, I'm Maribel, the community manager here. I am sorry to hear that you are experiencing these issues and would love to get the opportunity to address and fix these immediately. Please call me at (702) 566-4098 or email me directly at blackmountainmgr@cushwake.com. We want to ensure your stay at Madison is a positive and pleasant experience. I thank you in advance for your time and attention in this matter.
                                    Review Author Icon

                                    Resident 959715

                                    Verified Resident 2021

                                    10/10/2021

                                    Overall I like my apartment. It does feel unsafe sometimes; twice so far I have seen folks hanging out within the community who don't quite seem like residents. Would feel safer if community were gated.

                                      Manager

                                      10/19/2021

                                      Madison at Black Mountain
                                      We are happy to hear you like living at Madison at Black Mountain as your satisfaction is our top priority. We appreciate you taking the time to leave us this feedback and we are always more than happy to help you. In the event you need assistance, please feel free to give us a call at 702-566-4098. Thank you and we hope you have a great day!
                                      Review Author Icon

                                      Resident 951286

                                      Verified Resident 2021

                                      9/21/2021

                                      This has been the worst move I have ever had. I was supposed to be down stairs but it looks like I'm upstairs but didn't find that out til I moved in, my blinds all need to be replaced because they are yellow and broken… See More >
                                        Manager

                                        9/22/2021

                                        Madison at Black Mountain
                                        Hi, We hate to hear that your move in experience was not the best. Our staff takes pride in ensuring all homes are in great condition upon move in. We would love to chance to speak with your regarding your concerns in your home and have the necessary repairs made as soon as possible. You can reach our office staff at 702-566-4098 or you can email us through your resident portal. We look forward to hearing from you soon. Best, Team Madison at Black Mountain
                                        Review Author Icon

                                        Resident 924590

                                        Verified Resident 2021

                                        7/6/2021

                                        The property is a great location and the rent is reasonable. The common area isn't very clean there is always debris everywhere and trash. Inside of the apartments are very nice layout although the quality of the repairs that have been done in the apartments… See More >
                                          Manager

                                          7/7/2021

                                          Madison at Black Mountain
                                          We pride ourselves on the up keep of our community and will be more diligent on the detailed cleanliness of the Madison. If there are any concerns regarding the repairs in your home, please feel free to contact the office at 702-566-4098 or you walk in anytime during business hours to speak our Leasing Staff or Manager to resolve any issues. Thank you again for your feedback and we look forward to hearing from you soon.
                                          Review Author Icon

                                          Resident 924352

                                          Verified Resident 2021

                                          7/6/2021

                                          Nothing but amazing things to say about this community, from the staff / cleaniness and not to mention the apartment it's self it's specious and renovated. I love our appliances and space in our tubs.

                                            Manager

                                            7/7/2021

                                            Madison at Black Mountain
                                            We are happy to hear that you are satisfied with your beautiful upgraded home and helpful staff at the Madison. We look forward to having you as a long time valued resident. Thank you for your feedback and feel to contact our office for your residential needs. Best, Shay
                                            Review Author Icon

                                            Resident 913906

                                            Verified Resident 2021

                                            6/8/2021

                                            My husband and I moved to Madison at Black Mountain less than two weeks ago. The night we got here, a staff member came to let us in at 2:30am! All the staff have been pleasant and courteous and have been attentive to our needs.… See More >
                                              Manager

                                              6/10/2021

                                              Madison at Black Mountain
                                              Thank you for your feedback, we greatly appreciate it. We are glad to hear that our staff was able to get you access to your home. We look forward to continue having you as a long term valued Madison resident. Feel free to contact our professional leasing team should you need anything. Thank you, Team Madison at Black Mountain

                                              Updated Review

                                              Review Author Icon

                                              Resident 774860

                                              Verified Resident 2020 - 2021

                                              5/6/2021

                                              The staff here has always been very courteous and quickly responding to any issues I may have in my apartment, they have always made me feel as if this is a home and a community oh, that we are all in together

                                                Manager

                                                5/11/2021

                                                Madison at Black Mountain
                                                Thank you for your feedback. We are so happy to hear that you love living at the Madison and that our staff goes the extra mile to make you feel at home. We welcome you to contact the office if you have any questions or concerns. Thank you again! Best, Shay, Community Manager
                                                Review Author Icon

                                                Resident 897900

                                                Verified Resident 2021

                                                4/27/2021

                                                I recently moved in. From my first inquiry to move in, the office professionals have been amazing. I have had many questions and they were always courteous and answered them for me. The apartment was pretty good. A couple of minor things that maintenance took… See More >
                                                  Manager

                                                  4/29/2021

                                                  Madison at Black Mountain
                                                  We are so happy to hear that you are satisfied and happy with your new home. If there is anything that we can do to make your stay more enjoyable, please do not hesitate to contact our office at 702-566-4098. Thank you! The Team Madison at Black Mountain
                                                  Review Author Icon

                                                  Resident 311223

                                                  Verified Resident 2021

                                                  3/20/2021

                                                  Considering all was done virtually from another state I think things were fine. I especially like the valet trash perk and office workers very friendly. Hope to live here a long time. The traffic noise lulls me to sleep at night

                                                    Manager

                                                    3/31/2021

                                                    Madison at Black Mountain
                                                    It's great to hear that you enjoy your home here at the Madison. We look forward to having you as a long time valued resident. Thank you, Team Madison at Black Mountain

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Covered Parking
                                                    • Off Street Parking Available
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • 24-Hour Management Availability
                                                    • Additional Storage Available
                                                    • Air Conditioner
                                                    • Balcony or Patio
                                                    • Business Center
                                                    • Carpet
                                                    • Ceiling Fan
                                                    • Chef Style Kitchen
                                                    • Clubhouse
                                                    • Digital Thermostats
                                                    • DishWasher
                                                    • Disposal
                                                    • Dog Park
                                                    • Faux Wood Flooring
                                                    • Fireplace
                                                    • Fitness Center
                                                    • Formal Dining Area
                                                    • Free Weights
                                                    • Gardens
                                                    • Gas Range
                                                    • Granite Countertops
                                                    • Handrails
                                                    • Large Closets
                                                    • Large Vanities with Single and Double Sinks
                                                    • Linen Closets
                                                    • Living Room
                                                    • Microwave
                                                    • Modern Interiors and Renovated Options Available
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Outdoor Lounge and Grill Areas
                                                    • Package Receiving Service
                                                    • Playground
                                                    • Pool
                                                    • Public Transportation
                                                    • Recreation Room
                                                    • Refrigerator
                                                    • Se Habla Espanol
                                                    • Short Term Lease Available
                                                    • Shower and Tub
                                                    • Spa
                                                    • Stainless Steel Appliances
                                                    • Tanning Beds
                                                    • Valet Trash Service
                                                    • Wheelchair Access Available
                                                    • Window Coverings
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                                                    Leasing

                                                    Our newly renovated community features one, two and three-bedroom apartment homes in Henderson, NV. We take pride in offering our residents the ultimate experience in comfort and convenience. Our apartment homes offer warm, inviting interiors with exquisite finishes, and amenities. The property is equally stylish with lush, landscaped gardens and a serene resort-style pool, perfect for relaxing with family and friends. The close proximity to Las Vegas' most sought-after neighborhoods provides access to the best in art, shopping, and entertainment venues in the southwest. It's everything you need to live the good life. Schedule a tour today.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Oak Residential Partners

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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is security like?

                                                    Frequently Asked

                                                    How is Madison at Black Mountain Rated?
                                                    Based on 485 number of votes by renters, Madison at Black Mountain is currently rated 4.3 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Madison at Black Mountain?
                                                    Madison at Black Mountain is rated 4.5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Madison at Black Mountain is rated 4.7/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Madison at Black Mountain?
                                                    Madison at Black Mountain is rated 4.6/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Madison at Black Mountain?
                                                    Madison at Black Mountain is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Madison at Black Mountain is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Madison at Black Mountain?
                                                    Madison at Black Mountain is rated 4.8/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 3.57 days to their community reviews in the past year.
                                                    Who manages Madison at Black Mountain?
                                                    Oak Residential Partners
                                                    What is the pet policy at Madison at Black Mountain?
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Madison at Black Mountain

                                                    March 2024

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                                                    Baths

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                                                    Madison at Black Mountain is a 720 - 1,155 sq. ft. apartment in Henderson in zip code 89015. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,274 - $2,583. Nearby cities include Paradise, Las Vegas, Boulder City, North Las Vegas, and Primm.

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