Review History for keysha702

Eagle Trace Apartments


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keysha702

Resident 2013

4/15/2013

Eagle Trace apartments have amazing rates, and for the most part a good looking area as long as you stay inside the gates. They cant not help whats going on around Craig rd. We asked for new appliances we got them. Although upon move in multiple things were supposed to be fixed that NEVER were. My sister also lived right across the way and had scorpion issues. They never resolved it and had to move. We were never informed of bug issues. At first we did not see any in our apartments. Now I've seen 3 in one week. 6 total in the 9 months we have lived here. They claim that is was never an issue in our building and send someone out to "spray." I have a 7 month old daughter and I am so afraid to just sit her on the floor. She cant learn to walk on the bed! They treat it as if it is not a problem at allMy Daughter is in Danger! We pay our rent on time every month. We are never a problem. But it is as if they do not care. They claim they will move us into a new building. My sister was in a different building it had scoprions. Several other people in different buildings have said they have seen atleast 1 scorpion. If you see one THERE IS MORE. And they spray is not working and I cant keep having all these pesticides near my daughter. They are infested. and No cheap as rate is worth my daughters safety. From news reports it is said that they spent money to try and fix the problem, it clearly didnt work. Currently exploring our options, my main focus is to keep my daughter safe. Do not move in here. They lie. The new property manager should be fired.Thanks for NEVER returning my call. She ignores and does not care. ------(sp) is the only good thing about this property. Like I said do not do it. Loved living here, but that is a major safety issue. My daughter has been on the ground each time one of those scorpions popped up. oh yeah and the live scorpion under my couch right now is AFTER they did their amazing spray.
    Manager

    4/19/2013

    Eagle Trace Apartments
    Dear K.Hill702, First, we'd like to thank you for taking the time to leave a review and for bringing your concerns to our attention. We care deeply about the needs and comfort of our residents. We are pleased to inform you that we have a new manager at Eagle Trace, and the feedback we have been getting from both long-term residents and new residents regarding her responsiveness has been very encouraging. With this being said, I think you will have a different experince from the one you detailed in your review regarding our former manager. We encourage you to stop by the office to meet her personally, and she will also reach out to you to introduce herself. Regarding your concerns on scorpions, while we understand that this type of pest is common in the desert, we have made great strides working with a licensed pest control company to significantly decrease, and in some cases eliminate sightings all together. This is of course no guarantee that residents will never have this issue or see a young scorpion after a treatment. Based on your feedback, we have spoken with our pest control company, and been informed that Spring is hatching season, so we have been taking swift action with every reported sighting to continue to combat and reverse the problem. We will continue to make your comfort, and that of every resident our first priority. We hope to win back your confidence and to keep you as a valued member of the Eagle Trace community. Kind regards, Olen Living Senior Management

    Review 27 out of 89

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    Eagle Trace Apartments

    March 2024

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