Review History for anonymous

Rancho De Montana


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anonymous

Resident 2010 - 2015

11/19/2015

I have been living at Rancho De Montana for 5 years. I am financially and physically unable to move out. The office staff treats most renters (except their favorite few) like dirt. If you ask for things, like necessary repairs or even an air filter. You are a huge bother to them. It is, (advertised as) a secure community with amenities. I will just list my and several neighbors complaints. The front gates are open and have been for several weeks, along with pedestrian gates that are either left nonoperational or without locks. Car break ins, and apartment robberies on a weekly basis. Health Department closures of pools and spas. Failure to respond to work orders on a regular basis. Maintenance Department lacks knowledge of apartment repairs and pool/Jacuzzi upkeep. Jacuzzi jets blow air, not water, and have been like this the entire 5 years. One maid in a complex this size, ridiculous. They have a contract with Quality Towing in an effort to extract money from renters. The towing company drives through nightly and tows away renters cars for any minor infraction. According to neighbors, sometimes the reason for the tow is unexplained but try fighting that. The rental agreement covers them only, not you. And office staff know it well. They have a website portal for maintenance requests, but Rancho De Montana residents are the only complex unable to utilize it. (there is a definite reason for this, it would expose the truth. Cats are allowed, but no dogs. Dogs are walked nightly by tenants who are obviously in the click. Please find dwelling anywhere but here. You will regret your decision to move in here.

    Review 3 out of 19

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