Review History for mschiles

Resort at the Lakes


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mschiles

Resident 2012 - 2013

11/14/2013

I have lived at this complex for 18 months, I enjoyed living here the first year and then the problems begin. I ask to use the Clubhouse and was told they did not allow tenants to have guest at the Clubhouse. The pool/gym hours are from 5am until midnight. Many times the gates are not unlocked at 5am. Repair closures are excessive and not well managed. The Office manager has a chip ------------- shoulders. He is mediocre at best at his job.
    Manager

    11/15/2013

    Resort at the Lakes
    We hope that we can take this opportunity to address your concerns and possibly clear up any misunderstandings. As with any structure, repairs and renovations are necessary from time to time. We recently had a staining project on concrete at the office entry, as well as the pool area. Because of this, residents have had to use an alternative entry to the office. Happily, the caution tape was taken down this week, and residents can access both sides of the mail room, clubhouse and office now. Along with the staining project, we are completing repairs on the pool deck. We had to close down the pool temporarily to replace a piece of decking that was near the entry to the pool. The repair is now complete as well. When we have repair or renovation projects that will take a significant amount of time, we post notices and communicate with residents about the temporary inconvenience. We apologize if any of these communications missed you! Please contact the office at any time should you need anything else. They are there to help. If, for any reason, you feel that the community staff is not responding satisfactorily, please contact our corporate office at customerservice@conam.com.
    5.0(1 rating)

    Review 29 out of 61

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    Resort at the Lakes

    March 2024

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