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Roca Whitney Ranch

5145 Rawhide St

Las Vegas, NV 89122

 
 
 
 
 
 

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Resident · 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/19/2020
I have never dealt with such a bad management staff. D is just 100 percent rude and does nothing to help you but give you attitude and act like everything is the residents fault. Plus the nasty roaches throughout the entire complex are out of control. When I first moved in it took 2 people to cook. One to cook and one to kill roaches that came out to attack the food! Just a terrible place to call "home." If I could give this place even less stars I would!
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Roca Whitney Ranch Manager

11/23/2020

Good morning anonymous. Without a named review, we cannot reach out to you first, to connect regarding the issues you have listed. We're sorry you've had an experience that is anything less than exceptional. I'd like to apologize if you've ever felt that I come off as rude or unhelpful, as that is never the intention. As for the pest issue, we offer pest control services once weekly, free of charge to residents. We monitor units that have notated issues, and try to resolve these, as best as we can. If you are still having issues, please fill out an online work order, or contact our office, and we'd be happy to see what options are available. If you'd like to reach me directly, I am in the office, Monday through Friday, from 8:00 am to 4:00 pm. Thank you and I look forward to hearing from you - Dee Merida, Property Manager

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