Review History for anonymous

Topaz Apartments


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anonymous

Resident 2017 - 2019

4/3/2019

OMG!! The property has gone to crap. I've lived here since 2017, really liked it at first, the staff was awesome the manager was so efficient in getting any request or service done. The past few months there were so much changes and I hate this place more and more with each passing day. The office is always closed, never happened when the old manager was here. My calls are always unanswered always goes to voice, when I can find time to head to the office, some times the staff is not at the desk and I see for myself why calls gets disregarded. The icing on top, the manager is NEVER available, every time i go to the office, she is either "out on property" "not on property" or "in the bathroom" one time I waited 30mins in the office and she still did not exit the bathroom. My neighbors too have the same issue, but they see the manager "out on property" all the time taking smoke breaks. I don't know how many smoke breaks your company allocates, but if I tried in a day 4 times to come to the office on my only off day and each and everytime the manager is out, I know why nothing gets done around here!!! Living here for the past 4months is the worst!!!!!! Get better people in the office!!!
    Manager

    4/5/2019

    Topaz Apartments
    Thank you for taking the time to contribute your opinion to our team. We understand that your experience has been frustrating, but we would love to use this as an opportunity to improve and we have taken your input for internal review. The satisfaction of our residents is of the utmost priority to our team, we always strive to do our best to make sure that our residents receive an exemplary living experience. If at any time you visit or place a call to our manager and she is not available, please feel free to leave your contact information or set an appointment. Our manager is available by appointment, so please do feel free to call in and book some time that is convenient for you. Thank you again. Jenais G. Customer Experience Specialist feedback@sunrisemgmt.com

    Review 6 out of 54

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    Topaz Apartments

    March 2024

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