Review History for anonymous

Torreyana Apartment Homes


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anonymous

Resident 2012 - 2015

3/21/2015

Good or bad first? I'll start with the good since I like to think of myself as an optimist. Pros: The complex is very clean (no trash or dog poop on the grass, etc). Great location. Majority of the neighbors are awesome. In the evenings it is quiet. SOME of the staff are friendly and willing to help. Plenty of open parking. Cons: The complex has had apartment break-ins, car break-ins and vandalism on 4 different occasions from Oct 2014 - Jan 2015 (the office failed to notify us, the tenants, immediately instead, we received letters a few weeks later letting us know). The management office has a huge turn-over with there employees; within the last 3 years they have gone through 3 different managers, 3 different asst managers, and 5 different sales associates. The management staff is NOT consistent about their policies and procedures. They have the gardeners cutting grass and trimming bushes (near the bedroom windows) at 7am on the WEEKENDS. And LAST: (don't know if this should be considered a pro or con) Camden Corporate sends out resident surveys to determine how Camden Pines "rates". Well, as soon as the office found out about these surveys, we all received letters and notifications to rate them a "perfect 10" and if we had any issues, speak to the management team prior to submitting the survey. Wow, talk about motivation to get your apartment office to assist with your needs! Source: 3yrs, 10 months residing at Camden Pines - Las Vegas, NV. Side Note: I will not be renewing my lease.
    Manager

    3/31/2015

    Torreyana Apartment Homes
    Thank you for taking the time to provide us with your feedback. We understand that you are frustrated with your experience and would like the opportunity to speak with you, as well as learn from your situation and how we may better assist our Residents in the future. If you would please stop by the Welcome Center at your convenience so that we may address your concerns. Sincerely, Nicole Williams Community Manger Camden Pines

    Review 21 out of 64

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