Review History for Verified Resident 742856

Torreyana Apartment Homes


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Resident 742856

Verified Resident 2016 - 2020

2/7/2020

Maintenance has always been great in my experience. I have been a resident for almost 4yrs. For this call, I did not need service. I was out of town and had made several attempts to reach the office with questions about my rent and the new method of payment after new management took over. I left several voice messages and sent several emails to the office over a three day period. No call back. Being extremely frustrated, I left a message with maintenance hoping to get help, maintenance called back in about an hour, I told the polite person who called back that I did not need service but I was hoping to speak to someone in the office. They told me they would ask the office to contact me. I would like to make a complaint on the office, they do not return calls and do not reply to emails. How can I get help when I am not physically at home? I was confused by the new payment process. I made a payment on the first of the month and was charged a $50 late fee for February. They explained to me payments needed to be made by 5pm according to my contract. I have always paid days early in person by check but the process has changed and checks are no longer accepted. The amount on the app was not accurate leading up to the first of the month and I needed help to get clarification, no one ever got back to me. When I did get a hold of someone, they were not helpful and seemed annoyed that I even called to ask questions about the app. I have always loved where I live at Torreyana but this recent experience has been very unpleasant.

    Review 6 out of 64

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    Torreyana Apartment Homes

    March 2024

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