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Trellis Park at Cheyenne

 
 
 
 
 
 

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Resident · 2012 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/28/2014
Pros: Clean apartments, contemporary kitchen and bathroom, maintenance is quick to respond on repairs, friendly and helpful office staff Cons: The property needs cleaning. I see garbage under the stairs and on the walkways. There's an awful lot of dog manure! I understand that it is the pet owner's responsibility to clean after their pets and it is very unfortunate that they don't own up to that but the property management needs to do something about it. They can't just ignore the problem and leave all the manure piling up. Enforce some rules, clean up, do something. Also, it is quite difficult to get a hold of someone in the office. 90% of the time, the calls goes to voicemail and if you leave a message they don't call you back. I've left a few messages asking them to call me back and they never did. Overall, I like living at this apartment. There are a few things that needs improvements but nothing very major.
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Trellis Park at Cheyenne Manager

04/29/2014

Thank you so much for your feedback. I understand it can be frustrating when residents don't clean up after their pets. On 4/24/14, We delivered a notice reminding residents to please always pick up after their pets. We are also able to address the issues directly if you ever notice who is not complying with the policy. We have a new cleaning schedule in place that includes more frequent power washing. This new schedule should really help keep the stairs and walk ways cleaner. I have addressed this with both maintenance technicians. I apologize if a message was missed. We do check the messages three to four times daily. Please keep in mind that due to the staff size based on the size of the community there is often one person running the leasing office. We are often out touring the property, with a resident, or on the other line. We hate to miss anyone though, so never hesitate to either leave a message or e -mail us directly. Our e-mail is [email protected], and all e-mails are responded to within 2 hours. Again thank you so much for the feedback. We truly value your residency with us. Thank you.

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