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Trellis Park at Cheyenne



Unhappy and upset
Resident · 2014
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Office Staff
I have recently moved into Trellis park and it was nothing but problems. My apartment was not ready at all and I know for fact it wasn't walked prior to my move in because nobody could call the unit finished. When I got to my apartment there was piles of poop on the balcony, the carpets or the apartment weren't cleaned. There were holes in the walls in the kitchen and hallway, the base boards were covered in hair and grease from the past resident. The cabinet doors under the kitchen sink were falling off their hinges, there were large dirty foot prints in the bathtub. The smoke detector was beeping and the air filters were not replaced. The apartment needs a lot of touch up paint around the walls and base boards, and the garbage disposal didn't work. Some of these things I understand are expected but really, piles of poop on my patio? After being told by the staff to wait two hours so they could clean and make the needed repairs we returned to find out only a few things were done. I had to have my movers wait while the clock was running and was charged an additional $250.00 while waiting for my apartment to be made ready (Which should've been taken care of already). The few things they did do included cleaning the carpets so my carpet was damp during my move in which just made it dirty again. I had tried going down to the office to talk about my move in and for the third time they closed early. I retuned back to my apartment and discovered no power was on in my bathroom at all, and more things kept going wrong throughout the night. The apartment is a cute apartment and I'm sure after everything's been handled I'll be more comfortable in the apartment but I don't think I'll ever be happy with the management staff unless this is made right. All I can say is if you plan to move here, WALK YOUR UNIT BEOFRE SIGNING THE LEASE! I unfortunately already signed mine so I'm going to have to try my hardest to make the best out of a disgusting move in situation.
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Trellis Park at Cheyenne

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