Review History for Sherri A. D.

Caviata at Kiley Ranch


Review Author Icon

Sherri A. D.

Resident 2014 - 2015

10/13/2015

My husband and I lived here for a contracted year. Don't let the older reviews fool you into making a bad choice. We are so mad at this property management team and their unlawful tactics, that we are bent on schooling anyone that wants to know the truth about the way they handle their accounts. The management team is simply, unprofessional. We are quiet renters with professional and ethical values. We pride ourselves on paying our bills, keeping to ourselves and living clean. We never had a late payment, gave notice when we built our home (6 months in advance of our end date) and we had our place professionally cleaned when we moved out. Let's do the math: Moved in July 20, 2014 Gave notice March 2015 Moved out July 31, 2015 Received a final bill for cleaning broken down by the 12 months we lived there, as usual wear and tear charges of $284.21 on August 27th. The bill itself is dated August 10th. August 28th we went in person to pay the bill by check. August 28th we received a collections letter from IQ Data International, Inc. stating that we had an outstanding bill with Caviata. We went to Caviata to discuss this "mistaken letter" from IQ and they informed us it was a formality, but they would advise them that we paid the bill and it would go no further. Since then, we've received 5 calls from IQ and found out the debt was placed on our credit reports as an unpaid debt. October 12, 2015 we received another call from IQ threatening us that our credit rating was in danger and that we had to prove we paid this debt because they aren't responsible for calling Caviata. What the Heck? Obviously, I call Caviata and they don't answer. I leave a message, stating all the facts and asking (personally expecting) a return call and an apology. That would be the professional and ethical thing to do. Today, October 13, 2015 I had to fax all my original documents and cancelled check to IQ to prove that I paid a bill, that never had the chance to become a collectible debt. I contacted the Credit Bureau with the same information. I'm waiting for a kind response and an apology from Caviata and for IQ to remove the item off our credit reports. Let's just say, I won't be holding my breath! While this place may look nice and spacious on the outside, the inside is not worth the headache. Find any other place to live. Your credit report will thank you.

    Review 17 out of 59

    Share This Review

    Check Availability

    Caviata at Kiley Ranch

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review